Free SAP C_C4H51_2405 Exam Questions

Become SAP Certified with updated C_C4H51_2405 exam questions and correct answers

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Total 80 Questions | Updated On: Jun 04, 2025

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Question 1

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A : itch from channel type B2B to B2C.

B : itch from channel direction inbound to outbound.

C : itch from channel type B2C to B2B.

D : itch from channel direction outbound to inbound.

Answer: A

Question 2

Which object can be used within ticket creation to automatically determine the registered product?

A : Product

B : Customer

C : Installation point

D : Warranty

Answer: C

Question 3

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3correct answers to this question.

A : Service category

B : Employee

C : Account

D : Organization

E : Territory

Answer: B,D,E

Question 4

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

A : tomatic time recording can be done by clicking 'Start recording' and 'Stop recording'.

B : u can activate the Microsoft Outlook integration for time recording.

C : de list restrictions are not possible for the Time Type field.

D : me recording can be done online or in offline mode.

E : me sheets can be submitted for approval.

Answer: A,D

Question 5

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

A : ABAP mashups

B : Internal mashups

C : HTML mashups

D : URL mashups

Answer: C,D

Page: 1 / 16

Total 80 Questions | Updated On: Jun 04, 2025

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