Free SAP C_C4H56_2411 Exam Questions

Become SAP Certified with updated C_C4H56_2411 exam questions and correct answers

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Total 127 Questions | Updated On: Oct 28, 2025

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Question 1

You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

A : Determination rule

B : Approval

C : Case routing

D : Page layout

Answer: D

Question 2

What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.

A : Enable the email channel within the CTI configuration.

B : Create an email channel for the object type Cases and enter the default case type to be used.

C : Define the default email template for incoming enquiries.

D : Create and activate a case type.

Answer: B,D

Question 3

What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.

A : Enable the email channel within the CTI configuration.

B : Create an email channel for the object type Cases and enter the default case type to be used.

C : Define the default email template for incoming enquiries.

D : Create and activate a case type.

Answer: B,D

Question 4

Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

A : Channel type

B : Mashup service

C : Channel e-mail ID

D : Case type

E : Default account

Answer: A,C,E

Question 5

What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A : Integrate clean core practices in the end-to-end value process chain.

B : Define roles and responsibilities as part of a process transformation office.

C : Establish an organizational structure, technical foundation, and transformation methodology for clean core.

D : Establish release management.

E : Establish regular housekeeping tasks and procedures.

Answer: A,C,D

Page: 1 / 26

Total 127 Questions | Updated On: Oct 28, 2025

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