Free Online SAP C_C4H510_21 Practice Test

Prepare Your SAP C_C4H510_21 Exam Questions with Free online C_C4H510_21 Practice Test. Get Brilliant SAP Certified Application Associate SAP Service Cloud 2111 Exam Results with Valid C C4H510 21 Exam Dumps.

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Total 118 Questions | Updated On: Apr 25, 2024

Question 1

The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

A : Resource scheduler

B : Maintenance plan

C : Feature action within tickets

D : Workflow rule

Answer: C,D

Question 2

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

A : Offline access is available

B : Existing reports can be reused

C : No security issues with mashup outside of corporate network

D : Real-time data access

E : No additional authorization concept is required

Answer: A,B,D

Question 3

Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A : HTML mashups

B : URL mashups

C : ASAP mashups

D : Internal mashups

Answer: A,C

Question 4

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

A : Create a migration template.

B : Configure SAP Jam as knowledge base.

C : Create a broadcast.

D : Integrate MindTouch.

Answer: B,D

Question 5

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

A : Automatic time recording can be done by clicking 'Start recording' and 'Stop recording'.

B : You can activate the Microsoft Outlook integration for time recording.

C : Code list restrictions are not possible for the Time Type field.

D : Time recording can be done online or in offline mode.

E : Time sheets can be submitted for approval.

Answer: A,D

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Total 118 Questions | Updated On: Apr 25, 2024