Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Dec 17, 2025

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Question 1

Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

A : Experience Cloud

B : Sales Cloud

C : Marketing Cloud

D : Service Cloud

Answer: A

Question 2

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most?

A : Create a first draft in a design team and then share it for feedback with employees.

B : Send an anonymous survey to collect ideas from across the whole company.

C : Invite employees from different departments and create a journey map together.

Answer: A

Question 3

What is technology adoption?

A : When you introduce a new technology to your company

B : Getting people to use the solution or software that their company has purchased for them

C : Choosing just the right technology solution

D : An impossible task you should avoid

Answer: B

Question 4

What two tools should a UX designer use to test that a user without a mouse can navigate and interact with a web page?

A : Touch screen emulator

B : Keyboard

C : Screen reader

D : Voice dictation

Answer: B,C

Question 5

Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK

knows about the users so that a shared understanding is created with the rest of the organization.

Which tool should be used to share this insight?

A : A/B Testing

B : Full Recorded Interviews

C : Empathy Map

D : Heuristic Review

Answer: C

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Total 349 Questions | Updated On: Dec 17, 2025

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