Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: May 12, 2026

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Question 1

Why should your company focus on improving its adoption rate?

A : Improving adoption rates protects your reputation because you recommended Salesforce

B : Because sales reps need another way to use their time

C : Because high adoption leads to high ROI

D : So Salesforce can have more users

Answer: C

Question 2

A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?

A : Spacing

B : Layout

C : Alignment

D : Grid

Answer: D

Question 3

What is a benefit of using a persona?

A : It represents your inner personality.

B : It creates a relatable connection with your customer.

C : It explains topics from your own viewpoint.

D : It gets your talk track down.

Answer: B

Question 4

Why is it best practice to prepare select elements of Salesforce Lightning Design System, rather than importing everything into your prototyping tool?

A : It helps you stay efficient, focusing on the assets that are needed for the design.

B : It helps you stay flexible, since you can incorporate custom assets as needed, like logos and color scheme.

C : It helps you with AI-powered design tips and tricks from Einstein.

D : A and B

E : A and C

Answer: D

Question 5

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?

A : Service-Blueprinting Workshop

B : Management Committee Meeting

C : Pitch Session

D : Service Usability Testing

Answer: A

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Total 349 Questions | Updated On: May 12, 2026

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