Free Salesforce TVB-201 Exam Questions

Become Salesforce Certified with updated TVB-201 exam questions and correct answers

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Total 301 Questions | Updated On: Jan 27, 2025

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Question 1

What are two considerations when configuring the lead conversion process?

Choose 2 answers

A : tom lead fields can be mapped to account, contact, and opportunity fields.

B : andard lead fields are automatically converted to account, contact, and opportunity fields.

C : tom lead fields can be mapped to custom object fields.

D : ll -up summary lead fields can be mapped to custom contact fields.

Answer: A,B

Question 2

Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage.

Which three options should the administrator use to address this need?

Choose 3 answers

A : validation rules.

B : nfigure Opportunity Path.

C : Enable guided selling.

D : rk fields required on the page layout

E : Flow to mark fields required.

Answer: A,B,D

Question 3

Cloud Kicks want to have consistency when communicating with customers on cases. The company has requested messages to be sent in an

email channel with categories to help search for the proper message.

Which solution should an administrator suggest to meet this requirement?

A : ebuilt Flow Templates

B : ebuilt Quick Texts

C : ebuilt Email Templates

D : ebuilt Auto-Responses

Answer: C

Question 4

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

A : eate a new queue and add Cases as an available object.

B : nfigure a flow to assign the cases to the queue.

C : Cases to the existing queue as available object.

D : assignment rules to set the queue as the owner of the case.

Answer: A

Question 5

Ursa Major Solar needs a case to be automatically created.

Which three features can an administrator use to accomplish this goal? Choose 3 answers

A : -to-case

B : ghtning for Outlook

C : ocess Builder

D : b-to-case

E : ail-to-case

Answer: A,C,D

Page: 1 / 61

Total 301 Questions | Updated On: Jan 27, 2025

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