Free Salesforce Service-Con-201 Exam Questions

Become Salesforce Certified with updated Service-Con-201 exam questions and correct answers

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Total 269 Questions | Updated On: Oct 29, 2025

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Question 1

Milestones can be added to which two Object types?Choose 2 answers

A : Account

B : Work Order

C : Last

D : service

Answer: B,C

Question 2

Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

A : Comment Search Component

B : Comments List View

C : Global Search

D : Search Utility Component

Answer: C

Question 3

Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.What configuration should a consultant recommend?

A : Keep all open in tabs.

B : Use a second Console session.

C : Define a custom List View.

D : Add History to the Utility bar.

Answer: D

Question 4

A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.What is the recommended method to decrease the time it takes to close cases?

A : Create Synonym Groups.

B : Create Article Translation.

C : Enable Suggested Articles.

D : Add Data Category Groups.

Answer: C

Question 5

universal containers is implementing a customer community using thecustomer service template.One of the requiremnets is for members to be ableto find knowledge articles based on the product type.How should consultantsatisfy this requirement

A : Define article types with sharing settings

B : Enable suggested artciels in the community

C : Utilize topic tags for each product type

D : Set the visibility to the data categories

Answer: C

Page: 1 / 54

Total 269 Questions | Updated On: Oct 29, 2025

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