Free Salesforce Service-Con-201 Exam Questions

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.Which benefit can be expected from KCS adoption?

What arc three necessary steps to test that the Omm-Channel implementation is routing correctly?Choose 3 answers

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.Which benefit can be expected from KCS adoption?

Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicatedaccount manager needs Read-Only access and a support specialist needs Read and Write access.Which feature will provide the required level of access?

Cloud Kicks (CK) provides varying levels of support based on the customer's service contract. For customers with a Gold service contract, CK plans to use milestones. For example, a call comes in at 11:00 AM on Wednesday. The service rep responds at 1:00 PM on Wednesday to complete the first milestone. Then, the service rep must respond by 1:00 PM on Thursday to complete the second milestone. Which milestone recurrence type should the consultant recommend?