Become Salesforce Certified with updated Service-Con-201 exam questions and correct answers
Milestones can be added to which two Object types?Choose 2 answers
Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?
Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.What configuration should a consultant recommend?
A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.What is the recommended method to decrease the time it takes to close cases?
universal containers is implementing a customer community using thecustomer service template.One of the requiremnets is for members to be ableto find knowledge articles based on the product type.How should consultantsatisfy this requirement
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