Free Online Salesforce Service-Cloud-Einstein Practice Test

Prepare Your Salesforce Service-Cloud-Einstein Exam Questions with Free online Service-Cloud-Einstein Practice Test. Get Brilliant Salesforce Certified Service Cloud Einstein Accredited Professional (WI24) Exam Results with Valid Service Cloud Einstein Exam Dumps.

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Total 100 Questions | Updated On: May 13, 2024

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Question 1

What is the purpose of Einstein Reply Recommendations in Service Cloud?

A : To suggest appropriate responses for agents to reply to cases.

B : To generate targeted ad campaigns based on case data.

C : To automatically respond to customer inquiries.

D : To provide real-time language translation for case data.

Answer: A

Question 2

What is the impact of incorrect article suggestions on customer experience?

A : Decreased agent productivity and efficiency.

B : Increased customer satisfaction and loyalty due to better self-service options.

C : Enhanced collaboration and knowledge sharing among agents.

D : Improved case resolution times and first-contact resolution rate.

Answer: A

Question 3

How does Einstein Case Classification improve case prioritization in Service Cloud?

A : By automatically categorizing cases based on severity levels.

B : By analyzing customer sentiments on social media.

C : By providing real-time language translation for case data.

D : By generating targeted ad campaigns based on cases.

Answer: A

Question 4

What is the benefit of using Einstein Case Routing for customer feedback management?

A : By predicting customer behavior for targeted marketing.

B : By providing real-time language translation for feedback data.

C : By generating targeted ad campaigns based on customer feedback.

D : By automatically sending customer surveys after case resolution.

Answer: D

Question 5

How can Einstein Social Media Insights benefit marketing teams?

A : By suggesting the most suitable social media posts for marketing.

B : By analyzing customer interactions and sentiments on social media.

C : By automatically resolving customer inquiries on social media.

D : By providing real-time language translation for social media data.

Answer: B

Page: 1 / 20

Total 100 Questions | Updated On: May 13, 2024

Add To Cart