Free Salesforce Service-Cloud-Consultant Exam Questions

Ursa Major Solar's support department would like to implement a process to ensure customers receive the appropriate support based on their service-level agreements (SLAs).Which feature should the consultant configure as part of the implementation? 

Universal Containers’ customers prefer speaking to a live support agent for complex product issues. Thisresults in a high volume of phone callsand customer dissatisfaction about long hold times.Which functionality should the consultant recommend to address the problem?

Cloud Kicks (CK) provides varying levels of support based on the customer's service contract. For customers with a Gold service contract, CK plans to use milestones. For example, a call comes in at 11:00 AM on Wednesday. The service rep responds at 1:00 PM on Wednesday to complete the first milestone. Then, the service rep must respond by 1:00 PM on Thursday to complete the second milestone. Which milestone recurrence type should the consultant recommend?

Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes. While the shoes arebeing made, customers want to check their order status frequently.Which method should the consultant recommend to provide automated self-service on an ecommerce site?