Free Salesforce Service-Cloud-Consultant Exam Questions

Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to meet changing customer expectations while also uplifting agent skill sets and organizational success. In which order would a consultant work through a high-level discussion and planning session with CK?

The contact center at Universal Containers wants to reduce call volume and resolution time within ServiceCloud.Which solution should a consultant recommend?

Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefinedcase teams to add specialists on a case. Specialists need to be able to view casesand add related records to the case.What is the recommended level of case access for the Case Team role?

A Service Cloud Consultant is engaged to help Cloud Kicks (CK) streamline its customer service operations.CK has multiple departments with disconnected processes and limited documentation. The consultant ispreparing for the project kickoff and wants to ensure the engagement begins successfully.What should the consultant do first to ensure the success of the engagement?

Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base forcustomers that will have 2,500 articles. Thecompany wants an easy way for users to find relevant articles based on its product.What is the recommended method to meet the requirement?