Free Salesforce Service-Cloud-Consultant Exam Questions

Universal Containers wants to provide its resellers a secure portal where they can share their customeraccounts, submit and track the status of their cases, and view reports and dashboards.Which solution should a consultant recommend?

Universal Containers requires that users have the ability to view specific cases, as determined by the Product Type field on the case. When acase is created or closed, an email should be sent only to users who have access to the case.Which feature should a consultant recommend to meet these requirements?

Cloud Kicks' service agents frequently receive requests for order updates. All orderinformation is managed by a separate cloud-based enterprise resource planning (ERP) system.Agents currently jump between applications to search for these details and have asked if this processcan be improved.Which approach should the consultant recommend to streamline the process?

A Service Cloud Consultant is configuring an "Order Inquiries" topic for an Agentforce Service Agent. Thebusiness requires that if a package is reported lost, the AI agent must immediately escalate the conversation toa service rep.How should the consultant achieve this?

Universal Containers’ customers prefer speaking to a live support agent for complex product issues. Thisresults in a high volume of phone callsand customer dissatisfaction about long hold times.Which functionality should the consultant recommend to address the problem?