Free Salesforce Service-Cloud-Consultant Exam Questions

Universal Containers requires that users have the ability to view specific cases, as determined by the Product Type field on the case. When acase is created or closed, an email should be sent only to users who have access to the case.Which feature should a consultant recommend to meet these requirements?

Cloud Kicks has hired a Service Cloud Consultant to build out its reports. The consultant has created aCase History report to track the history of standard and custom fields on cases and solutions wherefield histories are set up for tracking.What should the consultant keep in mind when working on this report type?

Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a wayto improve service agent efficiency.A recent study found agents spend a lot of time searching for articles, manually copying text from the article,and pasting it into responses.What should a consultant recommend as a solution?

Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefinedcase teams to add specialists on a case. Specialists need to be able to view casesand add related records to the case.What is the recommended level of case access for the Case Team role?