Free Salesforce Service-Cloud-Consultant Exam Questions

Universal Containers wants to provide its resellers a secure portal where they can share their customeraccounts, submit and track the status of their cases, and view reports and dashboards.Which solution should a consultant recommend?

Cloud Kicks' service agents frequently receive requests for order updates. All orderinformation is managed by a separate cloud-based enterprise resource planning (ERP) system.Agents currently jump between applications to search for these details and have asked if this processcan be improved.Which approach should the consultant recommend to streamline the process?

The contact center at Universal Containers wants to reduce call volume and resolution time within ServiceCloud.Which solution should a consultant recommend?

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?