Free Online Salesforce Service-Cloud-Consultant Practice Test

Prepare Your Salesforce Service-Cloud-Consultant Exam Questions with Free online Service-Cloud-Consultant Practice Test. Get Brilliant Salesforce Certified Service cloud consultant (WI24) Exam Results with Valid Service Cloud Consultant Exam Dumps.

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Total 261 Questions | Updated On: May 07, 2024

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Question 1

What are three considerations when adding a report chart to a Console Component?

Choose 3 answers

A : The report is shared with a Chatter Group.

B : The report contains a chart.

C : The report has a standard Report Type.

D : The report is a Summary or Matrix report.

E : The report chart is added to the Page Layout.

Answer: A,B,D

Question 2

Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.

Which question should be asked to determine the preferred solution?

A : Do multiple versions of the entitlements need to be created and maintained?

B : It support provoded on a periodic basis and renewed annually?

C : Do Service Agents need to determine whether a customer is eligible for support?

D : Will customers access selft service resources through Experince Cloud?

Answer: C

Question 3

Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.

What two solutions can a consultant suggest to meet the agent's requirements?

Choose 2 answers

A : Add multiple ELSE IF blocks after the IF block

B : Add conditional logic to the instructions

C : Create a formula to build the macro logic around

D : Add a formula block to the macro

Answer: C,D

Question 4

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

A : Prioritize the requirements based on who submitted them.

B : Identify the requirements needed for initial GoLive.

C : Provide a timeline that addresses all the requirements.

D : Organize the requirements from largest to smallest.

Answer: B

Question 5

Milestones can be added to which three object types? Choose 3 Answers

A : Work order

B : Case

C : Service

D : Entitlement

E : Account

Answer: A,B,D

Page: 1 / 53

Total 261 Questions | Updated On: May 07, 2024

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