Free Salesforce Service-Cloud-Consultant Exam Questions

Become Salesforce Certified with updated Service-Cloud-Consultant exam questions and correct answers

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Total 261 Questions | Updated On: Jan 27, 2025

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Question 1

universal containers is implementing a customer community using the

customer service template.One of the requiremnets is for members to be able

to find knowledge articles based on the product type.How should consultant

satisfy this requirement

A : fine article types with sharing settings

B : able suggested artciels in the community

C : ilize topic tags for each product type

D : t the visibility to the data categories

Answer: C

Question 2

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?

A : Design

B : Enablement

C : Test

Answer: A

Question 3

Milestones can be added to which three object types? Choose 3 Answers

A : Work order

B : Case

C : Service

D : Entitlement

E : Account

Answer: A,B,D

Question 4

Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.

What is the recommended license for the specialists?

A : owledge Only User

B : tesforce

C : Only User

D : lesforce Platform

Answer: A

Question 5

UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

A : ange se

B : nuallyre create the Permission sets

C : eate an Unmanaged package

D : blish a Managed package

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Jan 27, 2025

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