Free Salesforce Service-Cloud-Consultant Exam Questions

Become Salesforce Certified with updated Service-Cloud-Consultant exam questions and correct answers

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Total 261 Questions | Updated On: Dec 02, 2024

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Question 1

Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.

What should a consultant recommend to meet the requirements?

A : cent Items set to Account object.

B : tory Utility in the Utility bar.

C : tions & Recommendations component.

D : reen flow launched from a global action.

Answer: A

Question 2

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A : t a cutoff date of 1.5 months before user acceptance testing for any change requests.

B : nerate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

C : liver the entire project simultaneously so as to present UC with a completed solution.

D : hedule a meeting with the UC executives at the start of the project to generate all the requirements.

Answer: B

Question 3

universal containers is implementing a customer community using the

customer service template.One of the requiremnets is for members to be able

to find knowledge articles based on the product type.How should consultant

satisfy this requirement

A : fine article types with sharing settings

B : able suggested artciels in the community

C : ilize topic tags for each product type

D : t the visibility to the data categories

Answer: C

Question 4

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?

A : Design

B : Enablement

C : Test

Answer: A

Question 5

Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.

What is the recommended license for the specialists?

A : owledge Only User

B : tesforce

C : Only User

D : lesforce Platform

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Dec 02, 2024

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