Free Salesforce Service-Cloud-Consultant Exam Questions

Universal Containers has developed and tested several permission sets that control access to critical objects and fields within a sandbox environment. A Service Cloud Consultant wants to migrate these permission sets to production while adhering to Salesforce deployment best practices and maintaining change traceability.

Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefinedcase teams to add specialists on a case. Specialists need to be able to view casesand add related records to the case.What is the recommended level of case access for the Case Team role?

Universal Containers wants to provide its resellers a secure portal where they can share their customeraccounts, submit and track the status of their cases, and view reports and dashboards.Which solution should a consultant recommend?

Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a wayto improve service agent efficiency.A recent study found agents spend a lot of time searching for articles, manually copying text from the article,and pasting it into responses.What should a consultant recommend as a solution?