Free Salesforce Service-Cloud-Consultant Exam Questions

Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes. While the shoes arebeing made, customers want to check their order status frequently.Which method should the consultant recommend to provide automated self-service on an ecommerce site?

Cloud Kicks provides support for their customers 24 hours a day. The Service Managers at Cloud Kickswould like to have a report that shows the average number of days cases stay open. The Service CloudConsultant has created a report using the standard Age field, but this is not correctly showing the age for opencases.What should the consultant do to resolve this?

Cloud Kicks uses Omni-Channel to route cases to service reps based on location. At times, certain locationsare over capacity while other locations have available capacity. Managers would like the ability to respond tothese situations.What should a consultant recommend as a solution?

Universal Containers wants to let its customers interact in real time with support agents from their computersand mobiledevices.Which feature should a consultant recommend to meet this requirement?