Free Salesforce Salesforce-Sales-Representative Exam Questions

Become Salesforce Certified with updated Salesforce-Sales-Representative exam questions and correct answers

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Total 128 Questions | Updated On: Sep 23, 2026

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Question 1

A sales representative has a list of prospects to cold call but is unsure whether the task is beneficial. After a discussion with their mentor, the sales rep has the information they need and is ready to get started. What is one benefit of cold calling?

A : Key decision makers usually respond more readily to phone calls.

B : Phone calls provide immediate feedback whether the lead is worth pursuing.

C : Phone calls are a quicker and more scalable method of contact.

Answer: B

Question 2

What are the four elements of emotional intelligence?

A : Plan, engage, execute, and close

B : Discover, define, design, and de

C : Self-awareness, self-management, empathy, and skilled relationships

Answer: C

Question 3

What is the desired outcome of an upsell proposal?

A : To optimize existing product offerings

B : To decrease customer churn rate

C : To maintain current agreement during a renewal

Answer: A

Question 4

A sales representative is aware of an upcoming end-of-contract period for a key customer. How should the sales rep adapt their sales activities to address this change?

A : Wait for the contract to expire before engaging with the customer.

B : Focus on finding new customers to replace the potentially last contract.

C : Proactively engage with the customer to renew or expand the contract.

Answer: C

Question 5

A sales representative has a pipeline with a mix of opportunities at various stages. The sales rep wants to improve stage velocity. What should the sales rep do to improve stage velocity?

A : Sort deals by size and focus on the largest ones first.

B : Obtain guidance from a manager and create a follow-up cadence.

C : Survey customers and engage them when the customer requests.

Answer: B

Page: 1 / 26

Total 128 Questions | Updated On: Sep 23, 2026

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