Free Salesforce Salesforce-Sales-Representative Exam Questions

Become Salesforce Certified with updated Salesforce-Sales-Representative exam questions and correct answers

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Total 128 Questions | Updated On: Mar 12, 2026

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Question 1

A sales team knows the importance of building an accurate forecast. Which foundational priority should be in place to help ensure data quality across teams?

A : Collaboration

B : Pipeline visibility

C : Sales process

Answer: C

Question 2

A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?

A : Acknowledge the issue and explain to the customer that service is responsible for fixing it.

B : Escalate the issue to higher-level stakeholders and work collaboratively to find a solution.

C : Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.

Answer: B

Question 3

A prospect visited a company's website and completed a form expressing interest in a product. What should a sales rep focus on when qualifying the prospect?

A : Customer needs

B : Product features

C : Marketing goals

Answer: A

Question 4

Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline, Which best practice can the sales reps use to satisfy management?

A : Rely on marketing to identify and qualify inbound deals.

B : Keep dead deals open and move the next touchpoint dates forward.

C : Routinely scrub pipeline records and consistently disposition deals.

Answer: C

Question 5

A sales representative clarifies how a specific customer will benefit from the solution proposed. Which part of a solution unit is the sales rep using?

A : Application

B : Fact

C : Benefit

Answer: C

Page: 1 / 26

Total 128 Questions | Updated On: Mar 12, 2026

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