Free Salesforce Salesforce-Certified-Administrator Exam Questions

Become Salesforce Certified with updated Salesforce-Certified-Administrator exam questions and correct answers

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Total 150 Questions | Updated On: Apr 27, 2026

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Question 1

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?

A : Assignment Rule

B : Case Escalation Rule

C : Formula field

D : Omni-Channel Supervisor

Answer: B

Question 2

A Platform Administrator is building an agent to help an ecommerce support team. The agent needs to call an action, named updateShippingAddress, that modifies a customer's shipping address in the system. Which set of Action Instructions should the administrator use for the updateShippingAddress action, according to best practices?

A : "Use this to update shipping information. It's used for any changes to a customer's address in the system."

B : "This action updates the customer's shipping address. It is to be used when a user wants to change their address. Only use this when a customer does not have an active order in the system."

C : "This action allows for the changing of a shipping address, and the goal is to make sure the address is current and accurate."

D : "Updates the shipping address for a customer order. The goal of the action is to modify the address on a customer's record. The agent should only use this action when the user explicitly requests to change their address."

Answer: D

Question 3

Cloud Kicks wants a report to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value field. Which feature should a Platform Administrator use to meet this request?

A : Group Rows

B : Filter Logic

C : Detail Column

D : Bucket Column

Answer: D

Question 4

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.

What could cause this issue?

A : The Username is not a corporate email address

B : The username is less than 80 characters.

C : The Username is a fake email address.

D : The Username is already in use.

Answer: D

Question 5

Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum. What should a Platform Administrator configure to achieve this?

A : Chatter Unlisted Group

B : Chatter Private Group

C : Chatter Public Group

D : Private Chatter Channel

Answer: A

Page: 1 / 30

Total 150 Questions | Updated On: Apr 27, 2026

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