Free Salesforce Salesforce-Certified-Administrator Exam Questions

Question 1

Which standard object architecture allows the creation of different page layouts, picklist values, and business processes for different types of records?

A : Master-Detail Relationship

B : Lookup Relationship

C : Junction Relationship

D : Record Types

Answer: D

Question 2

A Platform Administrator at Cloud Kicks has set up a junior administrator as a delegated administrator in Salesforce. What should the Platform Administrator consider regarding delegated administrators?

A : Delegated administrators can unlock users but cannot reset passwords.

B : Delegated administrators can update field-level security on standard objects.

C : Delegated administrators cannot modify permission sets.

D : Delegated administrators cannot assign users to profiles.

Answer: C

Question 3

A Platform Administrator is building an agent to help an ecommerce support team. The agent needs to call an action, named updateShippingAddress, that modifies a customer's shipping address in the system. Which set of Action Instructions should the administrator use for the updateShippingAddress action, according to best practices?

A : "Use this to update shipping information. It's used for any changes to a customer's address in the system."

B : "This action updates the customer's shipping address. It is to be used when a user wants to change their address. Only use this when a customer does not have an active order in the system."

C : "This action allows for the changing of a shipping address, and the goal is to make sure the address is current and accurate."

D : "Updates the shipping address for a customer order. The goal of the action is to modify the address on a customer's record. The agent should only use this action when the user explicitly requests to change their address."

Answer: D

Question 4

A Platform Administrator is building an agent to help an ecommerce support team. The agent needs to call an action, named updateShippingAddress, that modifies a customer's shipping address in the system. Which set of Action Instructions should the administrator use for the updateShippingAddress action, according to best practices?

A : "Use this to update shipping information. It's used for any changes to a customer's address in the system."

B : "This action updates the customer's shipping address. It is to be used when a user wants to change their address. Only use this when a customer does not have an active order in the system."

C : "This action allows for the changing of a shipping address, and the goal is to make sure the address is current and accurate."

D : "Updates the shipping address for a customer order. The goal of the action is to modify the address on a customer's record. The agent should only use this action when the user explicitly requests to change their address."

Answer: D

Question 5

A Platform Administrator needs to create a new prompt template to automatically summarize customer cases for a sales team. The administrator wants to dynamically populate the response with data from the case record. What should the administrator use to display real Salesforce data in an agent response from a prompt template?

A : Flow

B : Picklists

C : Agent Instructions

D : Merge Fields

Answer: D