Free Salesforce Salesforce-Associate Exam Questions

Become Salesforce Certified with updated Salesforce-Associate exam questions and correct answers

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Total 520 Questions | Updated On: Dec 17, 2025

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Question 1

Robert has a background in human resources and employee engagement. He wants to pursue a career in the Salesforce ecosystem, focusing on helping clients leverage Salesforce for their HR needs.

Which job role should Robert pursue?

A : Salesforce Developer

B : Salesforce Work.com Consultant

C : Salesforce Administrator

Answer: B

Question 2

A customer support manager needs to review the average time it takes for their team to resolve Cases. They know there is a Dashboard containing this information.

What is the best way for the manager to locate and access the necessary information in Salesforce Lightning Experience?

A : Create a new Dashboard with the required average resolution time metric

B : Use the Global Search to search for the Dashboard-s name or unique keyword

C : Go to the Home tab, then click on the Dashboards tab and browse through the list of Dashboards

Answer: B

Question 3

Get Cloudy Consulting (GCC) is experiencing significant performance degradation. What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?

A : Ask a question on the Trailblazer Community.

B : Check System Status on the Trust site.

C : Open a case with Salesforce Support.

Answer: B

Question 4

A customer success manager wants to create a report that displays the total number of customer satisfaction survey responses received for each product, along with the average satisfaction rating.

Which report format should the customer success manager use to best visualize this data in Salesforce?

A : Tabular Report

B : Matrix Report

C : Summary Report

Answer: C

Question 5

An executive wants a dashboard that refreshes automatically every 15 minutes to show updated metrics.

Which type of dashboard should be created in Salesforce to meet this requirement?

A : Dynamic Dashboard

B : Scheduled Dashboard

C : Static Dashboard

Answer: A

Page: 1 / 104

Total 520 Questions | Updated On: Dec 17, 2025

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