Free Salesforce Sales-Con-201 Exam Questions

Become Salesforce Certified with updated Sales-Con-201 exam questions and correct answers

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Total 332 Questions | Updated On: Sep 10, 2025

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Question 1

During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week. What should a consultant do in response to this news?

A : Use the downtime to develop User Acceptance Testing (UAT) scripts.

B : Update the project plan and communicate it to stakeholders.

C : Ask the client to sign off on requirements and start the Build phase.

Answer: B

Question 2

During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption. How should the consultant avoid this issue in the future?

A : Develop test scripts during the Plan phase.

B : Provide company-wide training throughout the project.

C : Conduct a beta review during the Validate phase.

Answer: C

Question 3

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat withwebsite visitors who ask questions about commercial containers. When UC used to outsource its contact centerwork, reports from the vendor showed that about 15% of chat conversations would result in a new lead.Management wants better visibility into Chat's influence on lead creation in order to continue the program.How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

A : Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboardto show the number of agent chats associated to new leads compared to the total number of agent chatsfor the period.

B : Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversationresults in a new lead. Create a report using the custom field.

C : Create a lead report that identifies the number of new leads with the lead source "Chat".

D : Ask the marketing department to provide the program with Google Analytics data for the commercialcontainers web pages.

Answer: B

Question 4

Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK's prospects which include the U.S. dollar, euro, British pound, and Japanese yen.In which two ways will this impact the existing CK price book?Choose 2 answers

A : Each user can select their personal currency.

B : Opportunities to multinationals can induce more than one currency.

C : Each currency requires its own custom price book

D : Every currency price needs to be added to all of the products in the standard price book.

Answer: B,C

Question 5

A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?

A : Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.

B : Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.

C : Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

Answer: B

Page: 1 / 67

Total 332 Questions | Updated On: Sep 10, 2025

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