Free Salesforce Sales-Con-201 Exam Questions

During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed?

Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails. Which solution should a consultant recommend?

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat withwebsite visitors who ask questions about commercial containers. When UC used to outsource its contact centerwork, reports from the vendor showed that about 15% of chat conversations would result in a new lead.Management wants better visibility into Chat's influence on lead creation in order to continue the program.How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Cloud Kicks (CK) plans to implement Advanced Currency Management in Sales Cloud. CK has roll-up summary fields on the Opportunity. What should CK consider when enabling Advanced Currency Management in its Sales Cloud org?

Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRMapplication UC has used in the past 5 years. Employees have failed to adopt the previous two applications. Which step should be part of UC's plan to help drive adoption of Sales Cloud?