Free Salesforce Sales-Cloud-Consultant Exam Questions

Become Salesforce Certified with updated Sales-Cloud-Consultant exam questions and correct answers

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Total 332 Questions | Updated On: Sep 09, 2025

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Question 1

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with

website visitors who ask questions about commercial containers. When UC used to outsource its contact center

work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.

Management wants better visibility into Chat's influence on lead creation in order to continue the program.

How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

A : Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboardto show the number of agent chats associated to new leads compared to the total number of agent chatsfor the period.

B : Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversationresults in a new lead. Create a report using the custom field.

C : Create a lead report that identifies the number of new leads with the lead source "Chat".

D : Ask the marketing department to provide the program with Google Analytics data for the commercialcontainers web pages.

Answer: B

Question 2

Cloud Kicks is migrating from its current CRM application to Salesforce in phases across various regions. The current CRM application manages customer and pipeline information that resides in a legacy back-end application which needs to be migrated to Salesforce.

Which approach should the consultant use for the source data migration?

A : Migrate all Contacts, then Opportunities, and then Accounts from the legacy back-end application.

B : Migrate all Accounts, then Contacts, and then Opportunities from the legacy back-end application.

C : Migrate all Opportunities, and then associate Accounts and Contacts from the current CRM application.

D : Migrate all Contacts, then Accounts, and then Opportunities from the current CRM application.

Answer: B

Question 3

Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access to the contacts they want to see.

What should a consultant recommend to yield better search results?

A : Use quotation marks operator around contact-s first and last name.

B : Add company name next to contacts full name in the search window.

C : Add LIKE keyword next to contact-s full name in the search window.

D : Use parentheses operator to limit search to the Contacts object.

Answer: A

Question 4

Cloud Kicks (CK) wants to implement sharing rules. Which consideration should the consultant explain to CK?

A : Sharing rules can expand access beyond the organization-wide default levels.

B : When a sharing rule is deleted, the sharing access created by that rule must be manually removed.

C : Sharing rules apply only to new records that meet the definition of the source data set.

Answer: A

Question 5

Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records. Which option should the consultant recommend to meet the requirement?

A : Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.

B : Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

C : Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.

Answer: B

Page: 1 / 67

Total 332 Questions | Updated On: Sep 09, 2025

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