Free Salesforce Sales-101 Exam Questions

Become Salesforce Certified with updated Sales-101 exam questions and correct answers

Page: 1 / 26

Total 128 Questions | Updated On: May 22, 2026

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Question 1

What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?

A : Industry

B : Business

C : People

Answer: C

Question 2

What is animportant consideration for a sales representative as they create a sales proposal?

A : To leverage a standard approach for all sales quotes and customer accounts

B : To highlight how the solution addresses the customer's needs and challenges

C : To include adetailed diagram and explanation of the sales process

Answer: B

Question 3

A sales representative identifies a strong business case for a customer and hosts a demo to show them potential offerings and solutions. What is the next sales pipeline stage the sales rep should enter to summarize and address the potential customer's needs?

A : Lead Qualification

B : Prospecting

C : Proposal

Answer: C

Question 4

A sales representative wants to highlight a customer's return on their investment.Which type of analysis should the sales rep use to show this?

A : Root cause analysis

B : Cost benefit analysis

C : SWOT analysis

Answer: B

Question 5

A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value. What should the sales rep do?

A : Acknowledge the customer's concerns while trying to find easier customers.

B : Reassess the customer's expected value based on the current situation.

C : Try to sell additional products or services to increase the realized value.

Answer: B

Page: 1 / 26

Total 128 Questions | Updated On: May 22, 2026

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