Free Salesforce Sales-101 Exam Questions

Become Salesforce Certified with updated Sales-101 exam questions and correct answers

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Total 128 Questions | Updated On: Jun 17, 2026

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Question 1

A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges. What are three elicitation techniques the sales rep should use?

A : Processing, pace analysis, and perseverance

B : Brainstorming, observation, and surveys

C : Developing, testing, and implementation

Answer: B

Question 2

A sales representative has a low conversion rate during theproposal phase of the pipeline. They notice there are a few sentences about the prospect objectives, two pages on the specifications and deliverables, and then a small portion on the investment. Which adjustment will help the sales rep win more work by being more customer-centric?

A : Remove the objectives since the prospect already knows them.

B : Move the investment to the top to get the objection out of the way.

C : Focus more on anticipated outcomes than deliverables.

Answer: C

Question 3

A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value. What should the sales rep do?

A : Acknowledge the customer's concerns while trying to find easier customers.

B : Reassess the customer's expected value based on the current situation.

C : Try to sell additional products or services to increase the realized value.

Answer: B

Question 4

How can whitespace analysis improve a sales representative's account management strategy?

A : Analyzes contract length and segment to identify retention opportunities.

B : Identifies key stakeholders and decision makers to nurture relationships.

C : Determines current products and opportunities to sell additional products.

Answer: C

Question 5

What is animportant consideration for a sales representative as they create a sales proposal?

A : To leverage a standard approach for all sales quotes and customer accounts

B : To highlight how the solution addresses the customer's needs and challenges

C : To include adetailed diagram and explanation of the sales process

Answer: B

Page: 1 / 26

Total 128 Questions | Updated On: Jun 17, 2026

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