Free Salesforce Sales-101 Exam Questions

Become Salesforce Certified with updated Sales-101 exam questions and correct answers

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Total 128 Questions | Updated On: Jan 27, 2026

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Question 1

How can whitespace analysis improve a sales representative's account management strategy?

A : Analyzes contract length and segment to identify retention opportunities.

B : Identifies key stakeholders and decision makers to nurture relationships.

C : Determines current products and opportunities to sell additional products.

Answer: C

Question 2

A sales representative is struggling with forecast accuracy due toa lack of insight into the potential success ofvarious opportunities.Which technique will help improve the sales rep's forecasting accuracy?

A : Focusing on industry trends to predict future outcomes

B : Prioritizing deals based on seller intuition

C : Implementing AI-based deal scoring systems

Answer: C

Question 3

How can a sales representative begin a confirming question?

A : "Tell me more about..."

B : "What I hear you saying is..."

C : "What do you mean when...'

Answer: B

Question 4

What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?

A : Industry

B : Business

C : People

Answer: C

Question 5

A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value. What should the sales rep do?

A : Acknowledge the customer's concerns while trying to find easier customers.

B : Reassess the customer's expected value based on the current situation.

C : Try to sell additional products or services to increase the realized value.

Answer: B

Page: 1 / 26

Total 128 Questions | Updated On: Jan 27, 2026

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