Free Salesforce Sales-101 Exam Questions

Become Salesforce Certified with updated Sales-101 exam questions and correct answers

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Total 128 Questions | Updated On: Aug 02, 2026

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Question 1

A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution. What should they use?

A : Summary statement

B : Success story

C : Solution unit

Answer: B

Question 2

How can a sales representative begin a confirming question?

A : "Tell me more about..."

B : "What I hear you saying is..."

C : "What do you mean when...'

Answer: B

Question 3

A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges. What are three elicitation techniques the sales rep should use?

A : Processing, pace analysis, and perseverance

B : Brainstorming, observation, and surveys

C : Developing, testing, and implementation

Answer: B

Question 4

A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value. What should the sales rep do?

A : Acknowledge the customer's concerns while trying to find easier customers.

B : Reassess the customer's expected value based on the current situation.

C : Try to sell additional products or services to increase the realized value.

Answer: B

Question 5

What is animportant consideration for a sales representative as they create a sales proposal?

A : To leverage a standard approach for all sales quotes and customer accounts

B : To highlight how the solution addresses the customer's needs and challenges

C : To include adetailed diagram and explanation of the sales process

Answer: B

Page: 1 / 26

Total 128 Questions | Updated On: Aug 02, 2026

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