Free Apple SVC-19A Exam Questions

Become Apple Certified with updated SVC-19A exam questions and correct answers

Page: 1 / 14

Total 70 Questions | Updated On: Aug 19, 2026

Add To Cart

Question 1

Which of the following expresses empathy rather than sympathy?

A : feel so sorry for you. I bet you feel disappointed.

B : or you! You must feel awful.

C : , what a pity! This must make you feel disappointed.

D : am sorry this happened to you. I can see why you may be disappointed

Answer: D

Question 2

How would you define a "positive no" to a co-worker?

A : ad with a positive then switch to a negative, such as, “Definitely not.”

B : ’s leading with “no” and not engaging in any further conversation with the customer.

C : is a way to correct a customer by informing them of what you can do.

D : u say no with a positive voice inflection.

Answer: C

Question 3

Which of the following iPhones support using Memoji?

A : hone X

B : hone 7

C : hone 8

D : hone 6s

Answer: A

Question 4

Which of the following types of data are backed up to iCloud? (Choose two.)

A : uch ID Settings

B : vice Settings

C : ages

D : ple Pay information and settings

E : loud Music Library

Answer: B,C

Question 5

Which equipment is used to check if an AC power outlet is properly grounded?

A : conductive workbench mat

B : ground polarity tester

C : grounding cord with alligator clips

D : nylon probe tool (black stick)

Answer: C

Page: 1 / 14

Total 70 Questions | Updated On: Aug 19, 2026

Add To Cart