Free Apple SVC-19A Exam Questions

Become Apple Certified with updated SVC-19A exam questions and correct answers

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Total 70 Questions | Updated On: Apr 27, 2026

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Question 1

How would you define a "positive no" to a co-worker?

A : ad with a positive then switch to a negative, such as, “Definitely not.”

B : ’s leading with “no” and not engaging in any further conversation with the customer.

C : is a way to correct a customer by informing them of what you can do.

D : u say no with a positive voice inflection.

Answer: C

Question 2

Please refer to the following information to answer the questions on the right.

Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician,

assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the

issues to Baron.

Which two of the following behaviors will not help Baron understand Lucille's issue? (Choose two.)

A : main silent until Lucille is done.

B : y to prove that Lucille is wrong about the issue.

C : flect what Lucille says.

D : mediately suggest a solution to Lucille.

E : appropriate body language to acknowledge Lucille's issue.

Answer: B,D

Question 3

Which of the following iPhones support using Memoji?

A : hone X

B : hone 7

C : hone 8

D : hone 6s

Answer: A

Question 4

Which of the following types of data are backed up to iCloud? (Choose two.)

A : uch ID Settings

B : vice Settings

C : ages

D : ple Pay information and settings

E : loud Music Library

Answer: B,C

Question 5

Which equipment is used to check if an AC power outlet is properly grounded?

A : conductive workbench mat

B : ground polarity tester

C : grounding cord with alligator clips

D : nylon probe tool (black stick)

Answer: C

Page: 1 / 14

Total 70 Questions | Updated On: Apr 27, 2026

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