Free SHRM SHRM-SCP Exam Questions

Question 1

In which of the following situations involving an employee investigation is HR demonstrating its value to the organization?

A : Advising the organization not to discipline an employee for refusing to work under unsafe conditions

B : viting the union representative to be part of the disciplinary decision for a union member

C : instating an employee who was terminated for theft because he had previously made an EEOC complaint

D : anslating the employee handbook into the local employees' language

Answer: A

Question 2

What are the four primary levels of organizational goals?

A : Financial, social, internal, and external

B : Marketing, sales, quality, and market share

C : Strengths, weaknesses, opportunities, and threats

D : Mission, strategic, tactical, and operational

Answer: D

Question 3

Which initiative would have a long-term effect on increasing the number of women in executive positions?

A : Adopting a work-from-home policy

B : Expanding salary bands and incentive programs

C : Conducting focus groups with the executives

D : Establishing mentor groups and training programs

Answer: D

Question 4

A successful global energy company attracts entrepreneurial candidates with the desire to be highly compensated through an aggressive and competitive rewards program. Incentive pay is determined through a forced ranking system managed at each business unit through open group discussions about individual employee performance and contribution. The organization's structure is relatively flat; therefore, business units are empowered to adjust the unit strategy and approach as needed.

A highly analytical executive vice president (EVP) of the most productive business unit consistently states that managers are unnecessary as only leaders will advance and be rewarded. In this unit, employees are challenged to lead and to demonstrate innovation in all facets of the work. Employees who receive poor performance reviews often leave the organization, as they are ignored by leadership. As a result, turnover is high in this unit, but there is always a steady flow of candidates ready to fill vacancies due to its success.

During the performance review period, a new VP in this unit becomes fearful of being categorized as a manager versus a leader and decides to speak with the HR director to obtain guidance. The HR director recognizes that similar concerns have been captured in exit interviews and the annual survey.

With the high turnover in the EVP's business unit, the HR director is concerned about succession planning. Which action will best assist in succession planning efforts?

A : nduct stay interviews with high potentials in the unit to determine the best way to minimize resignations through recognition programs.

B : vertise all positions in the business unit to develop a pool of candidates for each role to offset future voluntary resignations.

C : alyze the risks of losing key strategic skills and develop a plan to address gaps through a buy-or-build approach.

D : eate targeted interview questions for key roles to identify leadership attributes that support the culture and strategic plan of the organization.

Answer: C

Question 5

The sales department of a company is in the midst of reorganization. An important factor in the decision to reorganize was the president's concern over lagging sales and missed targets for the past two years and a desire to restructure the compensation plan for this group. Once the reorganization was announced, the director of the sales group resigned. This gave the company the opportunity to restructure the leadership of this area, resulting in a new vice president (VP) of sales being hired, replacing the former one.

As part of the new VP's onboarding, the HR director updates the VP on the sales reorganizing activities to date and on employee performance in the area. He also shares the proposed structural changes and indicates that the former VP sales leader may have shared these plans prematurely with the sales staff. The plans include possible staff reductions and ending unprofitable customer relationships.

What actions should the HR director take to demonstrate an understanding of the priorities of both the sales function and the organization?

A : it to see what the VP of sales wants to do to solve the issues and then agree to her approach.

B : courage the VP of sales to implement her ideas without any HR involvement.

C : ten to the VP's needs and thoughts, and then offer ideas to create the appropriate sales structure.

D : ten to the VP's needs and thoughts, and then immediately implement those suggestions.

Answer: C