Free SHRM SHRM-CP Exam Questions

Question 1

An organization has moved to larger facilities and doubled its workforce. However, it still experiences problems with back orders, which results in customer dissatisfaction. What phase of the organization/product life cycle is the organization probably in?

A : troduction

B : cline

C : owth

D : Maturity

Answer: C

Question 2

When would a return on investment (ROI) analysis be an effective metric?

A : en a function is seeking budget to hire new staff

B : en an organization wants to compare its productivity with that of similar competitors

C : en an investor is seeking information about a company’s financial health

D : When an HR function wants to confirm that it is complying with legal and regulatory requirements

Answer: A

Question 3

A global consulting firm hires a director of business development from outside the organization, much to the disappointment of one of the managers in the department, who also applied for the position.

This manager complains bitterly about the decision to go outside of the firm, and he continues to exhibit disruptive and angry behavior. He feels that he has been unfairly treated, since he believes that he has more experience than the newly hired director.

Two months later, the new director of business development has made changes that most of her team are quite excited about. Unfortunately, this does not include the disappointed manager. He openly criticizes the director's ideas, even escalating this criticism to the CEO. He comes to HR to discuss his options in the company.

The new director has also come separately to HR regarding the continued hostility from this manager and also about a new employee on the global sales team, who tends to stay to herself and does not interact with the rest of the team. The new sales employee has no problems with attaining her sales goals, but the director does not see her as a "team player" and asks the HR manager for assistance with how best to deal with both of these situations.

What response should the HR manager provide to the disappointed and angry manager?

A : ow empathy for his disappointment, confirm that the process was objective, and provide specific deficiencies from his interview for the job.

B : ll him that the process was fair and that if he isn't happy he should consider resigning and going to another organization.

C : Indicate that his approach is not acceptable and that this is an example of the type of attitude that led to his not getting the job.

D : Acknowledge his viewpoint, and let him vent as much as he needs so that it does not impact his work or damage his credibility.

Answer: A

Question 4

Which is a reason why an organization might be pushed into global expansion?

A : ed for greater strategic control

B : nstant tariff fluctuations

C : ed for new customers

D : tward foreign investment potential

Answer: C

Question 5

A financial analyst at an investment banking firm notices that one of the firm's newest investment bankers has made an inappropriate investment recommendation to a customer. The financial analyst decides to report the issue to the branch manager. Upon entering the branch manager's office, the analyst sees the branch manager removing several pills from an unlabeled plastic jar. The analyst tells the branch manager that the investment banker has a poor work ethic. After leaving the manager's office, the analyst submits a complaint to the firm's compliance authority stating that the branch manager has a drug abuse problem and the investment banker is committing fraud. The compliance authority notifies the firm's HR manager about the issues.

What should the HR manager do to prevent future conflict between the financial analyst, the investment banker, and the branch manager?

A : rminate the financial analyst for falsely accusing other employees of serious policy violations.

B : et with the financial analyst to discuss the firm's ethical and team expectations of its employees.

C : Develop mandatory training for all branch employees to attend to create and maintain an inclusive culture for all.

D : Ask the financial analyst and the investment banker to develop a mutually agreeable plan to work together.

Answer: B