Free Online SHRM SHRM-CP Practice Test

A security-conscious organization requires all new hires to complete training on security policies and conducts annual armed intruder drills for all employees. Which risk management strategies are being used by this organization?

An organization fears that it has become less competitive. Which should an OED assessment of this issue identify?

What would be an example of noise in the communication model?

The largest customer of a small consulting firm demands that the project manager terminate an employee for poor performance or the customer will terminate its contract immediately. The account project manager has documented the employee's performance as meeting expectations, there is no documentation to support a termination, and there is no place to transfer the employee to.

The HR manager conducts a comprehensive investigation and learns that the employee and the customer had a verbal disagreement about how the employee had classified specific expenses and how it affects the customer's budget. The confrontation was significant but did not involve any unacceptable language. In addition, the employee's classification was technically correct; however, a reclassification was also acceptable under generally accepted accounting principles. The project manager was unaware of this conflict. The HR manager concludes that the employee did not follow the policy that requires an employee to advise the supervisor of a client issue. Because such a conflict could significantly harm the company's business, the policy states that an employee can be disciplined up to and including termination for this violation.

What steps should the company take with the customer to improve communication and ensure that all employees are aligned with how information should be communicated going forward?