Free SDI SD0-401 Exam Questions

Become SDI Certified with updated SD0-401 exam questions and correct answers

Page: 1 / 24

Total 120 Questions | Updated On: Dec 18, 2025

Add To Cart

Question 1

What is the most important reason for using customer satisfaction surveys?

A : tomer satisfaction surveys allow customers to say what they really think without offending Service Desk staff.

B : tomer satisfaction surveys help to determine if customer service expectations are being met.

C : tomer satisfaction surveys provide an accurate set of management reports on SLA performance.

D : tomer satisfaction surveys provide information that can be used to assess blame for Problems.

Answer: B

Question 2

What is a best practice when helping a customer whose native language is different to yours?

A : oid asking the customer for clarification.

B : oid using remote control.

C : ke regular breaks during the call.

D : use to allow time for understanding

Answer: D

Question 3

Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?

A : web master magazine.

B : nior management meetings.

C : owledge Centred Support.

D : marketing department.

Answer: C

Question 4

Which statement best characterises a friendly and supportive workplace?

A : nagement encourages extensive overtime.

B : am members help each other.

C : am members work alone.

D : am members work only their allotted hours.

Answer: B

Question 5

What is the best description of your role in supporting customers?

A : oid confrontation at all costs.

B : liver consistent, high quality support.

C : calate calls as appropriate.

D : nimise talk time

Answer: B

Page: 1 / 24

Total 120 Questions | Updated On: Dec 18, 2025

Add To Cart