Free Online SDI SD0-401 Practice Test

Prepare Your SDI SD0-401 Exam Questions with Free online SD0-401 Practice Test. Get Brilliant Service Desk Foundation Qualification Exam Results with Valid SD0 401 Exam Dumps.

Page: 1 / 24

Total 120 Questions | Updated On: May 14, 2024

Add To Cart

Question 1

What is a best practice when helping a customer whose native language is different to yours?

A : Avoid asking the customer for clarification.

B : Avoid using remote control.

C : Take regular breaks during the call.

D : Pause to allow time for understanding

Answer: D

Question 2

What is a best practice for establishing an effective relationship with your customer?

A : Interview each customer.

B : Manage each customer expectations.

C : Receive SLAs from each customer.

D : Provide reports to each customer.

Answer: B

Question 3

Which action is most likely to give the customer a positive impression of the Service Desk?

A : Agree with customers, even if they are mistaken.

B : Keep customers informed of the steps being taken to resolve their problem.

C : Provide customers with an Incident reference number.

D : Support products that are contained in the Service Level Agreement.

Answer: B

Question 4

The principal purpose of company policies is to:

A : Document operating procedures.

B : Identify Incidents for additional follow-up.

C : Provide clear definitions of boundaries.

D : Protect the Service Desk from hackers.

Answer: C

Question 5

What is a best practice for reducing conflict?

A : Allow the customer to vent their frustration.

B : Ask the customer to repeat what they just said.

C : Direct the customer to the Service Desk web site.

D : Place the customer on hold to allow them to calm down.

Answer: A

Page: 1 / 24

Total 120 Questions | Updated On: May 14, 2024

Add To Cart