Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Apr 29, 2026

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Question 1

Which of these options would you consider to be the most important to support right-sourcing?

A : propriate premises

B : ntract staff

C : ographic location

D : ocesses and procedures

Answer: B

Question 2

Typically, what might a vision statement identify for the Service Desk?

A : ort-term goals

B : dium-term objectives

C : ng-term goals

D : going operational objectives

Answer: C

Question 3

Identify one of the Service Desks responsibilities in its relationship with the IT Service Continuity

Management process

A : develops a Service Desk Disaster Recovery Plan in order to provide support post emergency

B : ensures that the Service Continuity Plan is regularly tested

C : ensures that the off-site disaster recovery location is adequately assessed for risk

D : develops Data Continuity Plans to support the Disaster Recovery Plan

Answer: A

Question 4

Which one of these options would be a feature of effective management?

A : livery of work as required

B : gh levels of personal care

C : rict adherence to processes

D : cus on tactical goals

Answer: A

Question 5

Which would be a desirable quality to look for in Service Desk staff?

A : ick learner

B : rategic focus

C : rill seeker

D : chnical focus

Answer: A

Page: 1 / 47

Total 233 Questions | Updated On: Apr 29, 2026

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