Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Aug 22, 2022

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Question 1

Identify one of the Service Desks responsibilities in its relationship with the IT Service Continuity

Management process

A : develops a Service Desk Disaster Recovery Plan in order to provide support post emergency

B : ensures that the Service Continuity Plan is regularly tested

C : ensures that the off-site disaster recovery location is adequately assessed for risk

D : develops Data Continuity Plans to support the Disaster Recovery Plan

Answer: A

Question 2

Which of these options is a step in the resource-scheduling process?

A : termining staffing requirements based on projected volume and service levels

B : tting staff schedules to fit with individual start/finish times

C : uring 24 hour shift staffing is at a standard level

D : oviding an accurate call volume forecast for every shift and person

Answer: A

Question 3

Typically, what might a vision statement identify for the Service Desk?

A : ort-term goals

B : dium-term objectives

C : ng-term goals

D : going operational objectives

Answer: C

Question 4

Which one of these options would be a feature of effective management?

A : livery of work as required

B : gh levels of personal care

C : rict adherence to processes

D : cus on tactical goals

Answer: A

Question 5

Which of these options is a requirement of Release Management?

A : rvice Desk involvement in the design and build process of the development lifecycle

B : Service Desk involvement in the development process so that it can provide appropriate support fornew systems

C : rvice Desk involvement in reviewing new system specifications

D : rvice Desk involvement in reviewing project plans

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Aug 22, 2022

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