Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Mar 07, 2026

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Question 1

Which of these options best describes common technologies used by the Service Desk?

A : X, ITIL and IVR

B : R, E-talk and Wikis

C : Mail, Blogs, SLAs

D : , KPIs and AVR

Answer: B

Question 2

Which one of these options would be a feature of effective management?

A : livery of work as required

B : gh levels of personal care

C : rict adherence to processes

D : cus on tactical goals

Answer: A

Question 3

Which is the most useful question to consider when providing a risk status update?

A : n the risk be logged as a Problem?

B : the risk getting worse or better?

C : n the Service Desk pass the risk to Change Management yet?

D : Release Management beentified yet?

Answer: B

Question 4

You have recently been promoted to Service Desk Manager and you are keen to show how much you

wish to succeed in this role. Which statement best describes some of the skills that will help you to

succeed?

A : cellent influencing skills, exemplary debating and creative writing skills

B : University Degree in Computer Sciences and strong negotiating skills

C : rong team building skills, excellent people-management and communication skills

D : me management skills excellent technical and analytical skills

Answer: C

Question 5

As a Service Desk manager, which of these options would you suggest is a way for you to contribute

to IT and business objectives?

A : ll management about every Incident that occurs

B : ovide suggestions on how to improve IT services

C : entify new business opportunities

D : rket the successes of the IT organisation

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Mar 07, 2026

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