Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Aug 18, 2026

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Question 1

Which of these options best describes key components of teamwork?

A : rking together to accomplish common goals, sharing ideas and sharing the number of calls fairly

B : rking together to accomplish common goals, sharing ideas and sharing the glory fairly

C : rking together to accomplish common goals, sharing ideas and sharing the workload fairly

D : rking together to accomplish common goals, sharing ideas and sharing the blame fairly

Answer: C

Question 2

Which would be a desirable quality to look for in Service Desk staff?

A : ick learner

B : rategic focus

C : rill seeker

D : chnical focus

Answer: A

Question 3

Which of these wouldT be a key objective of electronic support delivery tools in a Service Desk

environment?

A : is cost effective

B : It leads to fewer escalated calls

C : enables users to learn how to resolve certain Incidents

D : enables second and third level support teams to be less involved with simple problems

Answer: D

Question 4

Which statement best describes the difference between Reactive Problem Management and

Proactive Problem Management?

A : Reactive Problem Management is concerned with solving problems in response to Known Errors;Proactive Problem Management is concerned with identifying quick fixes

B : Reactive Problem Management is concerned with solving problems in response to one or moreIncidents; Proactive Problem Management is concerned with identifying underlying Problems

C : Reactive Problem Management is concerned with analysing and trending Incident records; ProactiveProblem Management is concerned with solving problems in response to one or more Incidents

D : Reactive Problem Management is concerned with eliminating root causes; Proactive ProblemManagement is concerned with identifying future business needs

Answer: B

Question 5

Which of these options is a step in the resource-scheduling process?

A : termining staffing requirements based on projected volume and service levels

B : tting staff schedules to fit with individual start/finish times

C : uring 24 hour shift staffing is at a standard level

D : oviding an accurate call volume forecast for every shift and person

Answer: A

Page: 1 / 47

Total 233 Questions | Updated On: Aug 18, 2026

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