Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

Page: 1 / 47

Total 233 Questions | Updated On: Aug 18, 2026

Add To Cart

Question 1

Which of these options is a requirement of Release Management?

A : rvice Desk involvement in the design and build process of the development lifecycle

B : Service Desk involvement in the development process so that it can provide appropriate support fornew systems

C : rvice Desk involvement in reviewing new system specifications

D : rvice Desk involvement in reviewing project plans

Answer: B

Question 2

Which of these options would you consider to be the most important to support right-sourcing?

A : propriate premises

B : ntract staff

C : ographic location

D : ocesses and procedures

Answer: B

Question 3

You are tasked with delivering a presentation to your senior management team on the topic of The

New, Improved Service Desk. What is a key point to remember when preparing this presentation?

A : nior management is always interested in IT Service Management

B : language of the boardroom is the most appropriate way to speak

C : use of technological terms is quite acceptable

D : visual aids should be packed with information

Answer: B

Question 4

You need to write a business case for your new ITSM software system; which key element is it

appropriate to include?

A : clear list of potential savings

B : impact on board members oft buying the software

C : ROI report on the technical and operational benefits

D : pecification for a CMDB

Answer: A

Question 5

Which one of these options would be a feature of effective management?

A : livery of work as required

B : gh levels of personal care

C : rict adherence to processes

D : cus on tactical goals

Answer: A

Page: 1 / 47

Total 233 Questions | Updated On: Aug 18, 2026

Add To Cart