Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Jun 15, 2026

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Question 1

You need to write a business case for your new ITSM software system; which key element is it

appropriate to include?

A : clear list of potential savings

B : impact on board members oft buying the software

C : ROI report on the technical and operational benefits

D : pecification for a CMDB

Answer: A

Question 2

You are inducting a new starter on the Service Desk theyve read some documentation and ask you

for a good brief description of Incident Management. Which of these options best describes one of the

required outcomes of Incident Management?

A : cident Management is a re-useable process for issue-fixing before Problem Management

B : cident Management gets users back to work quickly with minimum impact

C : cident Management ensures that all Problems are classified at root cause

D : cident Management ensures a formal approach to customer support

Answer: B

Question 3

You are tasked with delivering a presentation to your senior management team on the topic of The

New, Improved Service Desk. What is a key point to remember when preparing this presentation?

A : nior management is always interested in IT Service Management

B : language of the boardroom is the most appropriate way to speak

C : use of technological terms is quite acceptable

D : visual aids should be packed with information

Answer: B

Question 4

Which would be a desirable quality to look for in Service Desk staff?

A : ick learner

B : rategic focus

C : rill seeker

D : chnical focus

Answer: A

Question 5

Which is the most useful question to consider when providing a risk status update?

A : n the risk be logged as a Problem?

B : the risk getting worse or better?

C : n the Service Desk pass the risk to Change Management yet?

D : Release Management beentified yet?

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Jun 15, 2026

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