Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Jun 06, 2025

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Question 1

You need to write a business case for your new ITSM software system; which key element is it

appropriate to include?

A : clear list of potential savings

B : impact on board members oft buying the software

C : ROI report on the technical and operational benefits

D : pecification for a CMDB

Answer: A

Question 2

Which of these options would be a typical feature of an On-going survey?

A : is carried out on a six monthly cycle

B : is executed as soon as possible after a call is closed

C : is conducted with a minimum of 10 questions to be comprehensive

D : is designed to show longer term trends in customer satisfaction

Answer: B

Question 3

You are inducting a new starter on the Service Desk theyve read some documentation and ask you

for a good brief description of Incident Management. Which of these options best describes one of the

required outcomes of Incident Management?

A : cident Management is a re-useable process for issue-fixing before Problem Management

B : cident Management gets users back to work quickly with minimum impact

C : cident Management ensures that all Problems are classified at root cause

D : cident Management ensures a formal approach to customer support

Answer: B

Question 4

Which of these options is a key benefit of IT Service Continuity Management?

A : tential lower insurance premiums

B : proved management of issues

C : increase in potential lost revenue

D : reduction in the number of repeat Incidents

Answer: A

Question 5

As a Service Desk manager, which of these options would you suggest is a way for you to contribute

to IT and business objectives?

A : ll management about every Incident that occurs

B : ovide suggestions on how to improve IT services

C : entify new business opportunities

D : rket the successes of the IT organisation

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Jun 06, 2025

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