Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Jun 15, 2026

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Question 1

Which is the most useful question to consider when providing a risk status update?

A : n the risk be logged as a Problem?

B : the risk getting worse or better?

C : n the Service Desk pass the risk to Change Management yet?

D : Release Management beentified yet?

Answer: B

Question 2

Which of these options best defines mentoring?

A : fe and relationship counselling

B : b-related advice and guidance

C : rson-to-person support

D : reer development from a professional coach

Answer: B

Question 3

Which of these options best describes common technologies used by the Service Desk?

A : X, ITIL and IVR

B : R, E-talk and Wikis

C : Mail, Blogs, SLAs

D : , KPIs and AVR

Answer: B

Question 4

Which of these options best describes key components of teamwork?

A : rking together to accomplish common goals, sharing ideas and sharing the number of calls fairly

B : rking together to accomplish common goals, sharing ideas and sharing the glory fairly

C : rking together to accomplish common goals, sharing ideas and sharing the workload fairly

D : rking together to accomplish common goals, sharing ideas and sharing the blame fairly

Answer: C

Question 5

Which of these options would be a typical feature of an On-going survey?

A : is carried out on a six monthly cycle

B : is executed as soon as possible after a call is closed

C : is conducted with a minimum of 10 questions to be comprehensive

D : is designed to show longer term trends in customer satisfaction

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Jun 15, 2026

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