Free SDI SD0-101 Exam Questions

Become SDI Certified with updated SD0-101 exam questions and correct answers

Page: 1 / 34

Total 166 Questions | Updated On: Oct 28, 2025

Add To Cart

Question 1

Which of these options forms part of the Problem Management process?

A : CAB meeting

B : end analysis

C : Major Incident review

D : nctional Escalation

Answer: B

Question 2

Which of these is NOT a valid option for sourcing?

A : ar-shoring

B : ternal-outsourcing

C : ght-sourcing

D : oss-sourcing

Answer: D

Question 3

Which of these options is NOT a common technology used by the Service Desk?

A : tomated Call Distribution (ACD)

B : tant Messaging (IM)

C : plication sizing software

D : lf-help systems

Answer: C

Question 4

Your team always tries to follow the Incident Management process correctly. How does this best

benefit both IT and the organisation?

A : facilitates easier Change Management

B : creates an effective SKMS

C : minimises the need for user/Service Desk contact

D : gets people back to work quickly

Answer: D

Question 5

Which of the options best describes why confidentiality is important?

A : protects the Service Desk Analyst from any embarrassment

B : protects the user and company from cold calling

C : protects the user and company from information abuse

D : protects identity information

Answer: C

Page: 1 / 34

Total 166 Questions | Updated On: Oct 28, 2025

Add To Cart