Free SDI SD0-101 Exam Questions

Become SDI Certified with updated SD0-101 exam questions and correct answers

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Total 166 Questions | Updated On: Jun 15, 2026

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Question 1

One of your colleagues has recently become unable to focus on any issue for more than a few

moments. What is this often an indicator of?

A : itive stress

B : at s/he is going for a promotion

C : fluence stress

D : gative stress

Answer: D

Question 2

What is the best way for an SDA to enhance the image of the Service Desk?

A : ess to reflect your professionalism

B : ure users are aware that the Service Desk is the key component in IT

C : ovide accurate information to users without denigrating other teams

D : vise users of resolutions via the weekly Service Desk email

Answer: C

Question 3

Which of these options is NOT a common technology used by the Service Desk?

A : tomated Call Distribution (ACD)

B : tant Messaging (IM)

C : plication sizing software

D : lf-help systems

Answer: C

Question 4

A primary responsibility of the Service Desk is to

A : nage Major Incidents

B : t as the resolver for all users Incidents and Service Requests

C : olve Problems

D : knowledge and record all Incidents and Service Requests

Answer: D

Question 5

Which of these is NOT a valid option for sourcing?

A : ar-shoring

B : ternal-outsourcing

C : ght-sourcing

D : oss-sourcing

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Jun 15, 2026

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