Free SDI SD0-101 Exam Questions

Become SDI Certified with updated SD0-101 exam questions and correct answers

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Total 166 Questions | Updated On: Aug 22, 2022

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Question 1

Your team always tries to follow the Incident Management process correctly. How does this best

benefit both IT and the organisation?

A : facilitates easier Change Management

B : creates an effective SKMS

C : minimises the need for user/Service Desk contact

D : gets people back to work quickly

Answer: D

Question 2

Which activity is part of Change Management?

A : end Analysis

B : proval and scheduling

C : er acceptance testing

D : iness analysis

Answer: B

Question 3

One of your colleagues has recently become unable to focus on any issue for more than a few

moments. What is this often an indicator of?

A : itive stress

B : at s/he is going for a promotion

C : fluence stress

D : gative stress

Answer: D

Question 4

Which of these is NOT a valid option for sourcing?

A : ar-shoring

B : ternal-outsourcing

C : ght-sourcing

D : oss-sourcing

Answer: D

Question 5

Which of the options best describes why confidentiality is important?

A : protects the Service Desk Analyst from any embarrassment

B : protects the user and company from cold calling

C : protects the user and company from information abuse

D : protects identity information

Answer: C

Page: 1 / 34

Total 166 Questions | Updated On: Aug 22, 2022

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