Free SDI SD0-101 Exam Questions

Become SDI Certified with updated SD0-101 exam questions and correct answers

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Total 166 Questions | Updated On: Jun 05, 2025

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Question 1

Which of these options is NOT considered to be proper Short Message Service (SMS) and

Instant Messaging (IM) etiquette?

A : oiding the use of abbreviations and emoticons

B : oiding the use of punctuation and single word phrases

C : iting clear and concise messages

D : king time to review your message before sending

Answer: B

Question 2

What might your Service Desk do to build a good a relationship with its users?

A : oduce detailed SLA reports

B : gularly hit 99.6% system availability

C : liver consistent service levels

D : intain a formal distance from users

Answer: C

Question 3

Which of these options is NOT a common technology used by the Service Desk?

A : tomated Call Distribution (ACD)

B : tant Messaging (IM)

C : plication sizing software

D : lf-help systems

Answer: C

Question 4

A primary responsibility of the Service Desk is to

A : nage Major Incidents

B : t as the resolver for all users Incidents and Service Requests

C : olve Problems

D : knowledge and record all Incidents and Service Requests

Answer: D

Question 5

Which activity is part of Change Management?

A : end Analysis

B : proval and scheduling

C : er acceptance testing

D : iness analysis

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: Jun 05, 2025

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