Free Salesforce Plat-Admn-301 Exam Questions

Question 1

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly?

A : Configure ore app per department and activate record pages for each app.

B : Create permission sets for each department and assign them to the backup team users.

C : Adjust the profile of the backup users each day to align with the proper access they require.

D : Allow the backup team users to update their own profile with Delegated Administration.

Answer: A

Question 2

Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives. Which product should the administrator recommend to meet the users' needs?

A : Lightning Dashboard Builder

B : Report Bulkier

C : List views

D : Tableau CRM

Answer: D

Question 3

Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives. Which product should the administrator recommend to meet the users' needs?

A : Lightning Dashboard Builder

B : Report Bulkier

C : List views

D : Tableau CRM

Answer: D

Question 4

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?

A : Auto-Response Rules

B : Escalation Rules

C : Assignment Rules

D : Workflow Rules

Answer: C

Question 5