Free Salesforce Plat-Admn-201 Exam Questions

Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should a Platform Administrator use to achieve this?

When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check?39 

Your company needs to track the progress of deals through various stages in the sales pipeline. You want to create a custom business process that will show the progress of a deal and alert users when a deal is at risk of stalling.What is the correct order of steps to accomplish this?

Which mechanism can you use to see all converted leads in your Salesforce org? (select one)

You may import existing information into Salesforce Knowledge by performing a few key steps, such as preparing articles for import, creating a csv file for article import, set the article import parameters, and finally you need to do which of the following steps to complete your import. (Select 1)