Free Online Pegasystems PEGACPSA23V1 Practice Test

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. * The customer service agent may request additional information from the customer. * The merchant is notified and given 15 days to dispute the fraud claim. * If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?

How do you configure the application to display a field for entering a mobile phone number only when the

check box is selected?

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page? 

Which requirement is best implemented by using a Wait step in a case?