Free Pegasystems PEGACPBA24V1 Exam Questions

Question 1

Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation. What skill must Javi use to get the Business team to incorporate IT’s proposed solution?

A : Change management

B : Communication and facilitation

C : Process Design

D : Analytical

Answer: B

Question 2

Which two field types are specialized versions of the Query field type? (Choose Two)

A : Data reference

B : Embedded data

C : Picklist

D : Case reference

Answer: A,D

Question 3

Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation. What skill must Javi use to get the Business team to incorporate IT’s proposed solution?

A : Change management

B : Communication and facilitation

C : Process Design

D : Analytical

Answer: B

Question 4

Which two field types are specialized versions of the Query field type? (Choose Two)

A : Data reference

B : Embedded data

C : Picklist

D : Case reference

Answer: A,D

Question 5

A help desk ticket case type is defined as follows:

A : When Verify solution step starts

B : When the Process ticket step starts

C : When the Process ticket step completes

D : When the Triage stage completes

Answer: B