Free Pegasystems PEGACPBA24V1 Exam Questions

Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation. What skill must Javi use to get the Business team to incorporate IT’s proposed solution?

A help desk ticket case type is defined as follows: 

The1Field Type defines a field to access data stored in a Data Page. The2Field Type defines a field to access data users supply in the Case.

How do you provide users with guidance for completing a form and avoid the need for application training? 

A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?