Free Online Genesys PC-CIC-Core Practice Test

Prepare Your Genesys PC-CIC-Core Exam Questions with Free online PC-CIC-Core Practice Test. Get Brilliant PureConnect: CIC Core Exam Results with Valid PC CIC Core Exam Dumps.

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Total 60 Questions | Updated On: May 13, 2024

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Question 1

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM. How would you assign the business hours to the default schedule?

A : You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

B : Select the Daily schedule tab and configure the hours there.

C : Select the Weekday schedule tab and configure the hours there

D : Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.

Answer: A

Question 2

You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics. What would you do to improve your agents' efficiency when working with chat messages?

A : Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.

B : Create text messages and send them to each agent so they can copy and paste them when needed.

C : Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.

D : Have each agent copy and paste their initial chat message into a text file so they can access it again later.

Answer: A

Question 3

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible. What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

A : The Station Assistant in the Stations container

B : The Managed IP Phones Assistant in the Managed IP Phones container

C : The Stations Assistant in the Managed IP Phones container

D : The Managed IP Phones Assistant in the Stations container

Answer: D

Question 4

Given no additional configuration settings, what statement is true regarding this workgroup?

A : This is a logical workgroup

B : Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.

C : Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.

D : This workgroup is not functional because no extension is assigned.

Answer: B

Question 5

You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold. What CIC utility can be configured to send these automatic notifications?

A : System Manager

B : Event Viewer

C : Interaction Administrator

D : IC Business Manager

Answer: D

Page: 1 / 12

Total 60 Questions | Updated On: May 13, 2024

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