Free BCS PC-BA-FBA-20 Exam Questions

Become BCS Certified with updated PC-BA-FBA-20 exam questions and correct answers

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Total 40 Questions | Updated On: Sep 30, 2021

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Question 1

What is the first stage of the waterfall systems development lifecycle?

A : an.

B : alysis.

C : asibility Study.

D : rategic Vision.

Answer: C

Question 2

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested. Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

A : The number of customers who make use of their in-room mini bar

B : The percentage of customers who use the leisure facilities

C : The number of customers who complain.

D : The percentage of customers who join the hotel loyalty scheme

E : The percentage of customers who return

Answer: C,D,E

Question 3

The required competencies of a business analyst are classified into three categories. Which of the following is one of these three categories?

A : nagement Qualities.

B : iness Knowledge.

C : Skills

D : oject Skills.

Answer: B

Question 4

There is a requirement for an employee to enter time worked details into a computerised project reporting system. If this requirement was drawn on a use case diagram, which of the following would be correct?

A : ployee would be the boundary, time details an actor.

B : oject reporting system would be an actor, employee a use case.

C : computer system would be the boundary, the project reporting system a use case.

D : ter time details would be a use case, employee an actor.

Answer: D

Question 5

What is the first step in the gap analysis process?

A : Assemble representations of existing situation.

B : Consider possible actions to address the gaps.

C : Compare representations of the existing and target situations.

D : Identify gaps to be addressed.

Answer: A

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Total 40 Questions | Updated On: Sep 30, 2021

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