Free BCS PC-BA-FBA-20 Exam Questions

Become BCS Certified with updated PC-BA-FBA-20 exam questions and correct answers

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Total 80 Questions | Updated On: Oct 28, 2025

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Question 1

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested. Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

A : The number of customers who make use of their in-room mini bar

B : The percentage of customers who use the leisure facilities

C : The number of customers who complain.

D : The percentage of customers who join the hotel loyalty scheme

E : The percentage of customers who return

Answer: C,D,E

Question 2

Who should be defined as the owner of a risk?

A : person who documented the risk in the risk register.

B : person who identified the risk in the initial requirements analysis.

C : person responsible for defining the probability of the risk.

D : person best placed to take the necessary counter-measures to the risk.

Answer: D

Question 3

Linking a piece of delivered software functionality with a requirement is known as which of the following?

A : quirements validation.

B : quirements verification.

C : quirements testing.

D : quirements traceabiiity.

Answer: D

Question 4

Which of the following is a goal of all workshops?

A : Collaboration

B : Reviewing the business case.

C : Creating mind maps and process models.

D : Brainstorming ideas.

Answer: A

Question 5

The required competencies of a business analyst are classified into three categories. Which of the following is one of these three categories?

A : nagement Qualities.

B : iness Knowledge.

C : Skills

D : oject Skills.

Answer: B

Page: 1 / 16

Total 80 Questions | Updated On: Oct 28, 2025

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