Free WGU Operations-Management Exam Questions

Become WGU Certified with updated Operations-Management exam questions and correct answers

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Total 70 Questions | Updated On: May 11, 2026

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Question 1

Which element is part of a financial plan?

A : Budget projections

B : SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis

C : Product pricing

D : Compensation planning

Answer: A

Question 2

Why is capacity requirements planning (CRP) important?

A : It provides the ability to compare available production capabilities to the planned workload.

B : It enables an assessment of employee production efficiency.

C : It creates a transparent view of lead time and overtime usage in work centers.

D : It coordinates availability of materials for production processes.

Answer: A

Question 3

Which total quality management (TQM) process consists of 13 published standards and guidelines?

A : ISO 1400

B : ISO 9002

C : ISO 9001

D : ISO 9000

Answer: D

Question 4

Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A : Time a resource is used / time a resource is available

B : Actual output / standard output

C : Throughput time / value-added time

D : Output / input

Answer: B

Question 5

A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory. Which two options does the company have to rapidly meet the new demand? Choose 2 answers

A : Hire temporary workers

B : Build new production facilities

C : Subcontract a portion of production capacity

D : Hire and train new full-time employees

Answer: A,C

Page: 1 / 14

Total 70 Questions | Updated On: May 11, 2026

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