Free Salesforce OmniStudio-Consultant Exam Questions

Question 1

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 2

A company needs a guided process for their internal support department that will provide the following

functionality:

• Allow the user to enter their employee id

• Retrieve name, mobile phone, title, and email using the employee id

• Display the user's details on a page

• On another page, allow the user to enter case details, including subject, category, severity, and description

Which three elements should the consultant recommend to meet these requirements using an OmniScrip?

Choose 3 answers

A : Messaging

B : DataRaptor Post Action

C : Calculation Action

D : DataRaptor Extract Action

E : Steps

Answer: B,D,E

Question 3

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 4

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 5

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular

list by case status, so that Escalated cases appear first, followed by Active and Closed cases.

Which FlexCard feature should the consultant recommend to meet this requirement?

A : flyout with child FlexCards with conditions to filter by case status

B : States with conditions to filter by case status

C : A Datatable element with the Group By property

D : Child FlexCards in a parent FlexCard with the Group By property

Answer: C