Free Salesforce OmniStudio-Consultant Exam Questions

Become Salesforce Certified with updated OmniStudio-Consultant exam questions and correct answers

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Total 144 Questions | Updated On: Jul 30, 2025
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Question 1

When a call center agent interacts with a customer, the agent must have all of the customer's related
information available for a quick response. The business requires the agent to have access to:
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?


Answer: D
Question 2

How many levels deep can reusable OmniScripts be nested?


Answer: D
Question 3

A business has a requirement to display cases in a console for service agents. Cases can have a variety of
statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the
case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?


Answer: A
Question 4

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
• Account information including account name, phone, and website
• Active opportunities related to the account
• Active contracts related to the account
• The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?


Answer: A
Question 5

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?


Answer: B
Page:    1 / 29      
Total 144 Questions | Updated On: Jul 30, 2025
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