Free Salesforce OMS335 Exam Questions

An insurance company wants to create an OmniScript that allows the user to review and change accountnumber such as phone number and website. In this process, the following functionality is needed:• Enter the company's website• Enter the account phone number• Each field should display on a separate line of the pageWhich three elements should the consultant include in the OmniScript design solution?Choose 3 answers

A business has a project that must be completed soon in order to meet important deadlines. However, thedeveloper on the project has left the company, and the new team on the project has decided to use OmniStudiotools. The development work completed so far was done using APEX code. The new team must complete theproject following these guidelines:• Minimize implementation time• Ensure end-user processes are as simple as possible• Find a way to ensure optimal UXIn this scenario, what two actions should the consultant recommend to the project team'Choose 2 answers

A company has a requirement to create a 360° view of their customers using FlexCards. At this company,customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use casesneeded and recommends a FlexCard canvas that contains multiple child cards inside the state of a parentFlexCard.What is the advantage of embedding multiple child cards in this scenario?

A company needs a guided process for their internal support department that will provide the followingfunctionality:• Allow the user to enter their employee id• Retrieve name, mobile phone, title, and email using the employee id• Display the user's details on a page• On another page, allow the user to enter case details, including subject, category, severity, and descriptionWhich three elements should the consultant recommend to meet these requirements using an OmniScrip?Choose 3 answers

When a call center agent interacts with a customer, the agent must have all of the customer's relatedinformation available for a quick response. The business requires the agent to have access to:• A view with information about a customer account• A list of contacts and cases associated with the account• All information should be on one screenWhat OmnlStudio tool should be used to meet this requirement?