Free Salesforce OMS335 Exam Questions

A business requires a solution to generate an event {platform event) using account information. All the eventinformation is related to the customer and is stored in Salesforce.Using an Integration Procedure, which two actions are necessary to design this solution?Choose 2 answers

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:• Step 1: Enter account name to retrieve account information• Step 2: Review and edit account information• Step 3: Select products• Step 4: Enter payment informationFollowing best practices, what suggestion should the consultant make to improve the design?

A client wants to create an OmniScript to capture customer satisfaction. The process requires the followingactions:• Present the user with a customer satisfaction question that allows them to select one option from a 1-5satisfaction rating.• Create a case for an account team member to follow up.• Email a summary message to the user.Which OmniScript elements should the consultant recommend to meet these requirements'

Which three of the following are functions of a Text Block element in OmniScript?Choose 3 answers

A business has a requirement to display cases in a console for service agents. Cases can have a variety ofstatuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen thecase. When the case is Active or Escalated, agents should not have the option to reopen the case.Which FlexCard functionality can be used to meet this requirement?