Free Salesforce OMS335 Exam Questions

When a call center agent interacts with a customer, the agent must have all of the customer's relatedinformation available for a quick response. The business requires the agent to have access to:• A view with information about a customer account• A list of contacts and cases associated with the account• All information should be on one screenWhat OmnlStudio tool should be used to meet this requirement?

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:• Account information including account name, phone, and website• Active opportunities related to the account• Active contracts related to the account• The ability to view and renew contractsAn Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?

A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature. What three tools should be used in the solution the consultant recommends to meet these requirements?

A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively. What is a key consideration when migrating Calculation Matrices and Procedures? 

A company has an OmniScript that allows agents to schedule service calls. The first step displays the accountname, primary contact name, and telephone number to the user for confirmation. On the second step, itdisplays available appointment slots, which are retrieved from an external service in XML and thentransformed into JSON. The following actions are currently used in the OmniScript:• DataRaptor Extract Action• HTTP Action• DataRaptor Transform ActionFollowing best practices, what can the consultant recommend to reduce processing time?