Free Salesforce OMS335 Exam Questions

A company needs to create an OmniScript with three steps.• Step 1• Step 2• Step 3Enter customer detailsSelect a productDisplay a price retrieved from a REST APIThe product's price should automatically display in Step 3.What should the consultant add to the design of the OmniScript to meet these requirements?

A client wants to create an OmniScript to capture customer satisfaction. The process requires the followingactions:• Present the user with a customer satisfaction question that allows them to select one option from a 1-5satisfaction rating.• Create a case for an account team member to follow up.• Email a summary message to the user.Which OmniScript elements should the consultant recommend to meet these requirements'

A company has an OmniScript that allows agents to schedule service calls. The first step displays the accountname, primary contact name, and telephone number to the user for confirmation. On the second step, itdisplays available appointment slots, which are retrieved from an external service in XML and thentransformed into JSON. The following actions are currently used in the OmniScript:• DataRaptor Extract Action• HTTP Action• DataRaptor Transform ActionFollowing best practices, what can the consultant recommend to reduce processing time?

When a customer calls to add a new primary contact to their account, call center agents need to complete a Icontact form. The agent enters the new contact information using an OmniScript and then needs to generatePDF with the contact information pre-filled that can be shared with the customer.Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

An insurance company wants to create an OmniScript that allows the user to review and change accountnumber such as phone number and website. In this process, the following functionality is needed:• Enter the company's website• Enter the account phone number• Each field should display on a separate line of the pageWhich three elements should the consultant include in the OmniScript design solution?Choose 3 answers