Free Salesforce OMS335 Exam Questions

A company has a requirement to create a 360° view of their customers using FlexCards. At this company,customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use casesneeded and recommends a FlexCard canvas that contains multiple child cards inside the state of a parentFlexCard.What is the advantage of embedding multiple child cards in this scenario?

A company has an OmniScript that allows agents to schedule service calls. The first step displays the accountname, primary contact name, and telephone number to the user for confirmation. On the second step, itdisplays available appointment slots, which are retrieved from an external service in XML and thentransformed into JSON. The following actions are currently used in the OmniScript:• DataRaptor Extract Action• HTTP Action• DataRaptor Transform ActionFollowing best practices, what can the consultant recommend to reduce processing time?

When a call center agent interacts with a customer, the agent must have all of the customer's relatedinformation available for a quick response. The business requires the agent to have access to:• A view with information about a customer account• A list of contacts and cases associated with the account• All information should be on one screenWhat OmnlStudio tool should be used to meet this requirement?

When a customer wants to buy a new device, a discounted rate can be applied after considering the numberlines and internet coverage on their current plan.Which OmniStudio tool could a consultant recommend to get the discounted rate?

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:• Account information including account name, phone, and website• Active opportunities related to the account• Active contracts related to the account• The ability to view and renew contractsAn Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?