Free Salesforce OMS335 Exam Questions

A company needs a guided process for their internal support department that will provide the followingfunctionality:• Allow the user to enter their employee id• Retrieve name, mobile phone, title, and email using the employee id• Display the user's details on a page• On another page, allow the user to enter case details, including subject, category, severity, and descriptionWhich three elements should the consultant recommend to meet these requirements using an OmniScrip?Choose 3 answers

A company has a requirement to create a 360° view of their customers using FlexCards. At this company,customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use casesneeded and recommends a FlexCard canvas that contains multiple child cards inside the state of a parentFlexCard.What is the advantage of embedding multiple child cards in this scenario?

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to onthe FlexCards that redirects users to an external web page.Which type of action should the consultant recommend to meet this new requirement?

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.• Status = Activeo Pay billo Review usageo Cancel service• Status = Suspendedo Pay billo Reconnect serviceo Cancel service• Status = Pending installationo Set up billingo Schedule installationo Cancel installation• Status = Canceledo Reconnect service o Cancel service• Status = Pending installationo Set up billingo Scheduleinstallationo Cancel installation• Status = Canceledo Pay billo Disconnect serviceo Reconnect serviceWhich two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered. What FlexCard feature should the consultant recommend to address this issue?