Free Salesforce OMS335 Exam Questions

A company has a requirement to create a 360° view of their customers using FlexCards. At this company,customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use casesneeded and recommends a FlexCard canvas that contains multiple child cards inside the state of a parentFlexCard.What is the advantage of embedding multiple child cards in this scenario?

A client wants to create an OmniScript to capture customer satisfaction. The process requires the followingactions:• Present the user with a customer satisfaction question that allows them to select one option from a 1-5satisfaction rating.• Create a case for an account team member to follow up.• Email a summary message to the user.Which OmniScript elements should the consultant recommend to meet these requirements'

A business has a project that must be completed soon in order to meet important deadlines. However, thedeveloper on the project has left the company, and the new team on the project has decided to use OmniStudiotools. The development work completed so far was done using APEX code. The new team must complete theproject following these guidelines:• Minimize implementation time• Ensure end-user processes are as simple as possible• Find a way to ensure optimal UXIn this scenario, what two actions should the consultant recommend to the project team'Choose 2 answers

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:• Step 1: Enter account name to retrieve account information• Step 2: Review and edit account information• Step 3: Select products• Step 4: Enter payment informationFollowing best practices, what suggestion should the consultant make to improve the design?

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?