Free NVIDIA NCP-OUSD Exam Questions

You need to configure inbound voice functionality and ensure that calls are routed to the appropriate CSRbased on predefined criteria.How should you perform the configurations? To answer, select the appropriate components in the answerarea. NOTE: Each correct selection is worth one point.Please review the explanation below to find the correct answer.Do you know the answer?

Your contact center has deployed a voice channel in Dynamics 365 Contact Center with Copilot Studio voiceagents handling IVR interactions. You need to ensure that complex customer inquiries requiring humanjudgment are seamlessly transferred to live agents, and you want to preserve important contextualinformation during the handoff. You also want to ensure the solution supports international customer baseswith varying languages.Which two of the following configurations are essential to achieve this capability? 

You are configuring inbound and outbound calling behavior for voice interactions.Inbound calls must follow the appropriate handling configuration. Outbound calls must display the specifiedcaller ID when a customer service representative (CSR) places the call.You need to perform the necessary task for each requirement.What task should you perform to meet each requirement? To answer, select the appropriate options in theanswer area. NOTE: Each correct selection is worth one point.Please review the explanation below to find the correct answer.Do you know the answer?

A company sets up shifts for its customer service representatives (CSRs), and CSRs must not receive workwhile on break. You need to stop conversations from being delivered to CSRs during those periods.Which two actions should you perform? Each correct answer presents part of the solution.

A company uses Dynamics 365 Contact Center to handle customer interactions across multiple channels,and supervisors are responsible for monitoring active conversations and stepping in when issues come up.Supervisors report they have to switch between several pages to view conversations and take action, whichslows down response time. The company wants supervisors to monitor conversations and act on themwithout ever leaving a single interface. You need to configure and monitor SLAs to support contact centeroperations.What should you do?