Become Salesforce Certified with updated MC-Con-201 exam questions and correct answers
Northern Trail Outfitters (NTO) is investigating reports that promotional emails are being delivered toindividuals who have previously opted out earlier the same day. NTO discovers that customer consentpreferences are updated daily using a batch data transform that writes directly to the CommunicationSubscription Consent data model object (DMO), causing customer complaints.Which action should the Marketing Cloud Next Consultant take to resolve it?
Northern Trail Outfitters would like customers to choose whether they receive product updates by email orSMS for a given subscription, like newsletters or events.Which data model object (DMO) stores the customer's consent status for each subscription and channel?
Northern Trail Outfitters is launching a Conversational Email campaign and needs to ensure that when acustomer replies to the promotional email, Agentforce immediately picks up the thread to answer productquestions.How should the Marketing Cloud Next Consultant configure the flow to route these inbound replies to assignthe conversation?
Northern Trail Outfitters wants customer service reps to be able to view and update a customer'scommunication consent preferences directly from the customer's CRM record when interacting with them inthe contact center.Which component should a Marketing Cloud Next Consultant add to the Contact record page to enable thiscapability?
Northern Trail Outfitters wants to automatically send a customer satisfaction survey email after a Case recordin CRM is updated to a status of "Closed".Which flow type should a Marketing Cloud Next Consultant use to support this near real-time use case?
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