Free Microsoft MB-910 Exam Questions

Become Microsoft Certified with updated MB-910 exam questions and correct answers

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Total 193 Questions | Updated On: Sep 11, 2025

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Question 1

You are evaluating Dynamics 365 Customer Service for a company.

A company executive needs to understand which knowledge management features are available.

You need to describe the features.

Which three features should you describe?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : Converting work orders to knowledge articles

B : Creating multilingual knowledge articles

C : Performing a full-text search

D : Performing an image-based search

E : Approving knowledge articles before publication

Answer: B,C,E

Question 2

You are a sales representative for a company.

Which Dynamics 365 Sales can you use to manage the sales pipeline?

Section: Describe Dynamics 365 Sales

A : rning leads into opportunities

B : acking the asset history of a customer

C : olving an open case of a customer

D : acking service level agreements

Answer: A

Question 3

A company uses Dynamics 365 Customer Service.

The company plans to use support queues to organize and monitor the progress of cases. Customer

support agents will select cases from queues in which they are members. Agents release case items if they

are not able to continue working on a case.

Which statement describes what happens when a case item is released from the queue?

Section: Describe Dynamics 365 Customer Service

A : The case continues to remain in the agent’s personal queue until someone else selects the item fromthe queue.

B : The case is removed from all queues.

C : case is removed from the agent’s personal queue and returned to the original support queue.

Answer: C

Question 4

Customers submit suggestions, questions, and cases to a company by using the following channels:

Submitting a case in a customer service portal.

Emailing a support mailbox.

Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all

submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

Section: Describe Dynamics 365 Customer Service

A : rk orders

B : eues

C : rk items

D : tivities

Answer: B

Question 5

A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies.

Which app should you recommend?

A : tomer Service Insights

B : les Insights

C : wer Virtual Agents

D : rket Insights

Answer: B

Page: 1 / 39

Total 193 Questions | Updated On: Sep 11, 2025

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