Total 193 Questions |
Updated On: Jan 10, 2025
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Free Microsoft MB-910 Exam Questions
Become Microsoft Certified with updated MB-910 exam questions and correct answers
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Question 1
You are evaluating Dynamics 365 Customer Service for a company.
A company executive needs to understand which knowledge management features are available.
You need to describe the features.
Which three features should you describe?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,E
Question 2
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents
a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Marketing
Answer: A,C
Question 3
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when
they purchase a service contract. You define routing and assignment rules to support the SLAs.
A service manager observes that outstanding service requests are not being automatically assigned by the
routing rules.
You need to resolve the issue.
What should you do?
Section: Describe Dynamics 365 Customer Service
Answer: C
Question 4
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer
support agents will select cases from queues in which they are members. Agents release case items if they
are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
Section: Describe Dynamics 365 Customer Service
Answer: C
Question 5
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365
Field Service.
You need to proactively monitor customer’s equipment to identify problems and maintenance needs.
Which two Connected Field Service options can you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Field Service
Answer: C,D
Page: 1
/ 39
Total 193 Questions |
Updated On: Jan 10, 2025
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