Total 193 Questions |
Updated On: Jun 06, 2025
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Free Microsoft MB-910 Exam Questions
Become Microsoft Certified with updated MB-910 exam questions and correct answers
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Question 1
You are evaluating Dynamics 365 Customer Service for a company.
A company executive needs to understand which knowledge management features are available.
You need to describe the features.
Which three features should you describe?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,E
Question 2
You have a chart that displays a summary of accounts by industry.
You need a chart that displays the same data grouped by city. You must be able to access the chart at a
later date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe shared features
Answer: B,D
Question 3
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update
automatically.
You need to select the option.
Section: Describe Dynamics 365 Sales
Answer: A
Question 4
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents
a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Marketing
Answer: A,C
Question 5
Customers submit suggestions, questions, and cases to a company by using the following channels:
Submitting a case in a customer service portal.
Emailing a support mailbox.
Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all
submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?
Section: Describe Dynamics 365 Customer Service
Answer: B
Page: 1
/ 39
Total 193 Questions |
Updated On: Jun 06, 2025
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