Total 173 Questions |
Updated On: May 15, 2024
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Question 1
A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs.
Work orders are created for repairs. No customizations have been made.
A work order status must be automatically changed to the correct stage with resources are booked.
Which three bookable resource statuses should you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Field Service
Answer: A,C
Question 2
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians’ qualifications professional licenses, and certifications.
Which attribute should you use?
Section: Describe Project Operations
Answer: A
Question 3
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?
Answer: A
Question 4
Customers submit suggestions, questions, and cases to a company by using the following channels:
Submitting a case in a customer service portal.
Emailing a support mailbox.
Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all
submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?
Section: Describe Dynamics 365 Customer Service
Answer: B
Question 5
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when
they purchase a service contract. You define routing and assignment rules to support the SLAs.
A service manager observes that outstanding service requests are not being automatically assigned by the
routing rules.
You need to resolve the issue.
What should you do?
Section: Describe Dynamics 365 Customer Service
Answer: C
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Total 173 Questions |
Updated On: May 15, 2024
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