Free Online Microsoft MB-910 Practice Test

Prepare Your Microsoft MB-910 Exam Questions with Free online MB-910 Practice Test. Get Brilliant Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Results with Valid MB 910 Exam Dumps.

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Total 193 Questions | Updated On: Jul 20, 2024
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Question 1

A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when
they purchase a service contract. You define routing and assignment rules to support the SLAs.
A service manager observes that outstanding service requests are not being automatically assigned by the
routing rules.
You need to resolve the issue.
What should you do?

Section: Describe Dynamics 365 Customer Service 


Answer: C
Question 2

Customers submit suggestions, questions, and cases to a company by using the following channels:
Submitting a case in a customer service portal.
Emailing a support mailbox.
Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all
submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?

Section: Describe Dynamics 365 Customer Service


Answer: B
Question 3

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents
a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Marketing


Answer: A,C
Question 4

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?


Answer: A
Question 5

A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents
part of the solution.
NOTE: Each correct selection is worth one point.

Section: Describe shared features


Answer: B,D
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Total 193 Questions | Updated On: Jul 20, 2024
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