Total 193 Questions |
Updated On: Dec 17, 2025
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Free Microsoft MB-910 Exam Questions
Become Microsoft Certified with updated MB-910 exam questions and correct answers
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Question 1
A company uses Dynamics 365 Field Service.
A technician needs to create a checklist to determine the work that needs to be performed for a work order.
You need to create the checklist.
Which tool should you use?
Answer: D
Question 2
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires
temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases.
Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Customer Service
Answer: A,C
Question 3
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
Answer: B
Question 4
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,D
Question 5
You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales.
You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration.
What three tools should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,D
Page: 1
/ 39
Total 193 Questions |
Updated On: Dec 17, 2025
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