Free Microsoft MB-240 Exam Questions

Become Microsoft Certified with updated MB-240 exam questions and correct answers

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Total 252 Questions | Updated On: Jul 29, 2025

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Question 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements.

You need to create a fulfillment preference.

Solution: Add intervals and time groups together always resets intervals when time groups overlap, ensuring a consistent booking sequence.

Does this meet the goal?

A : Yes

B : No

Answer: B

Question 2

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

A : ure Microsoft Teams is installed on their mobile device.

B : ure the Remote Assist app is installed on their mobile device.

C : ure their mobile app and Remote Assist passwords are the same.

D : ure they are set up as a Bookable Resource.

Answer: D

Question 3

You need to register an IoT device so that it can communicate with Microsoft Dynamics 365 Field Service.

Which two steps should you take? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : ociate an IoT device to a customer asset.

B : Azure IoT Central, enter a device ID value and select Register Devices.

C : eate the IoT Devices in Dynamics 365 Field Service, then import them as devices in Azure IoT Central.

D : In Azure IoT Hub, enter a device ID value and select Register Devices.

E : Dynamics 365 Field Service, create a new IoT device and select Register.

Answer: A

Question 4

You work for an equipment rental company which rents tower cranes to construction companies.

A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.

You need to maintain the service history of all the sub components and track each equipment by client location.

What should you do?

A : nfigure the customer assets hierarchically, and maintain service history at the service account level.

B : nfigure the customer assets hierarchically, and maintain service history at the sub-component level

C : nfigure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.

D : nfigure the customer inventory records individually, in order to maintain the service history at the parent component level.

Answer: A

Question 5

A customer wants to book a servicing appointment from the Field Service self-scheduling portal.

The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.

Which two options can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : rk Order type

B : mmunication Type

C : rvice Product

D : rvice Type

Answer: C,D

Page: 1 / 51

Total 252 Questions | Updated On: Jul 29, 2025

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