Microsoft MB-240 Exam Real Questions

Prepare and pass your Microsoft Dynamics 365 Field Service with free MB-240 exam questions.

Page: 1 / 51

Total 252 Questions | Updated On: Oct 16, 2024

Add To Cart

Question 1

You are configuring settings related to booking status.

You have the following booking status:

1. Arrived On Site, associated with the Field Service status In Progress

2. Repair, associated with the Field Service status In Progress

3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : A timestamp is created for Arrived On Site.It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress.This is followed by a new timestamp when the booking status is updated to Completed.

B : By default, a timestamp is created only when a booking status change results in a Field Service status change.

C : A timestamp is created when the booking status is updated to Arrived On Site.No timestamp is created for Repair, as the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed.

D : By default, a timestamp is created with every booking status change.

Answer: B,C

Question 2

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.

The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

• In Training, rating 1

• Familiar, rating 3

• Proficient, rating 5

• Expert, rating 7

You need to evaluate this proficient model.

Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : is proficiency model would need to be created.

B : is proficiency model can be created even though the ratings numbers have gaps.

C : is proficiency model cannot be created because the ratings numbers have gaps.

D : is information above is all that is needed to create a proficiency model.

E : ere are multiple proficiency models available “out of the box” and you must choose one of them.

Answer: A,B,D

Question 3

Your company is expanding nationally.

You need to configure tax codes for a new territory, so the company can start to operate in the new territory.

You realize that you can identify which field service record types the tax code will be applied to.

Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

A : reements

B : rvices

C : rchase Orders

D : oducts

E : rk Orders

Answer: A,B,D

Question 4

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

A : ure Microsoft Teams is installed on their mobile device.

B : ure the Remote Assist app is installed on their mobile device.

C : ure their mobile app and Remote Assist passwords are the same.

D : ure they are set up as a Bookable Resource.

Answer: D

Question 5

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.

Solution: You configure the Scheduler Settings to the scenario.

Does this meet the goal?

A :

B :

Answer: B

Page: 1 / 51

Total 252 Questions | Updated On: Oct 16, 2024

Add To Cart