Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 14, 2026

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Question 1

You are implementing Omnichannel for Customer Service for a company.

The company wants agents to serve customers through both the company's portal and Facebook page.

You need to enable the appropriate channels.

Which two channels should you enable? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : channels

B : at

C : cebook

D : atsApp

E : cial channels

Answer: B,C

Question 2

A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture

leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the

leased trucks.

You need to configure the custom table Leased Truck for IoT integration.

Which two methods achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : t the relationship in the Power Platform admin center.

B : eate a one-to-many relationship from the Leased Truck table to the IoT Alert table.

C : ll the IoT - Register Custom Entity action to associate a Leased Truck record with an existing IoT device.

D : able connections to the Leased Truck table.

Answer: C,D

Question 3

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

A : In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

B : Delete the old entitlement. Create a new entitlement template.

C : Create a new template with the dates and terms. Activate the template.

D : Make a copy of the old entitlement. Activate the copy.

Answer: D

Question 4

A company is implementing Omnichannel for Customer Service.

The company separates agents into teams for billing, new product inquiries, support, and warranty. The new

product team currently handles text messages, emails, and live chats from the company website.

The company plans to release a new product. Before the new product launch, the company wants to add the

ability to manage conversations coming in from Facebook and Twitter.

You need to configure the system with the least amount of effort.

What should you do?

A : eate a new resource characteristic.

B : eate a routing rule.

C : eate a new work stream for each channel.

D : the new channel to the existing work stream.

Answer: D

Question 5

You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?

A : n the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

B : able the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

C : nfigure the settings in the Agent Experience area of the Customer Service Hub.

D : nfigure the settings in the administration console.

Answer: D

Page: 1 / 76

Total 377 Questions | Updated On: Apr 14, 2026

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