Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Feb 06, 2026
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Question 1

You use Dynamics 365 for Customer Service.
You need to create business process flows.
Which three entities can you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.


Answer: B,C,D
Question 2

You set a default entitlement for a customer.
You need to ensure that the default entitlement is automatically associated with a case.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.


Answer: A,B
Question 3

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?


Answer: D
Question 4

You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub
application.
You need to enable entities for service-level agreements (SLAs).
For which entity can you enable SLAs?


Answer: A
Question 5

You need to configure the portal for external customers.
What should you do?


Answer: D
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Total 377 Questions | Updated On: Feb 06, 2026
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