Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Jan 14, 2026

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Question 1

You are using Dynamics 365 Customer Service to create and activate entitlements.

Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the

entitlement. You must ensure customer service representatives can use the entitlement.

You need to identify the entitlement issue.

What is the cause of the issue?

A : Products or Contact field values have not been configured before activation.

B : start date of the entitlement is in the future.

C : entitlement has expired and is awaiting renewal.

D : end date of the entitlement has been incorrectly configured to a date that has already passed.

Answer: B

Question 2

You need to ensure that claim disputes conform to the defined case life cycle.

What should you configure?

A : lated cases

B : Relationships

C : meline

D : atus Reason Transition

E : bject

Answer: D

Question 3

You need to implement service-level agreements.

Which type of agreements should you implement?

A : -demand

B : andard

C : hanced

D : ntact

Answer: C

Question 4

A customer has a Customer Service environment.

The customer plans to use service scheduling.

You need to install the service scheduling.

What should you use to install the service scheduling?

A : Business Management settings

B : AppSource

C : Power Platform admin center

D : Process Center

Answer: C

Question 5

You are a customer service representative using Dynamics 365 for Customer Service.

You need to identify and eliminate duplicate cases.

What should you do?

A : nfigure Dynamics 365 AI for Customer Service

B : business rules

C : rge cases

D : parent-child case relationships

Answer: B

Page: 1 / 76

Total 377 Questions | Updated On: Jan 14, 2026

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