Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 21, 2026

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Question 1

You are configuring a queue in Omnichannel for Customer Service for a call center.

You need to complete the queue configuration using the minimal number of actions.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : nfigure the mailbox for the queue

B : t the record creation and update rules for the queue

C : t the queue priority for the queue

D : able the queue for auto work distribution

Answer: C,D

Question 2

You need to configure the system to notify managers about unhappy patients.

What should you do?

A : nfigure Omnichannel Insights.

B : t a routing rule for escalations.

C : ange the value of the Monitor real-time customer sentiment option to Yes.

Answer: C

Question 3

A customer needs to know how data from third-party applications can be reported on in a Customer Service

Insights dashboard.

You need to advise the customer on how to display the data.

What should the customer use?

A : ad and opportunity data from Common Data Service

B : ll intelligence data from Common Data Service

C : ng web search for data creation data in Common Data Service

D : ta integration data maps with Common Data Service

Answer: D

Question 4

Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution. Determine whether the solution meets the stated goals. Some

question sets might have more than one correct solution, while others might not have a correct

solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these

questions will not appear in the review screen.

An electrical engineering company is implementing Dynamics 365 Customer Service.

Engineers schedule work in one-hour blocks.

Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that

same block.

Engineers who require part of an additional one-hour block to complete a job must not be able to start a new

job in that additional block.

You need to configure the fulfillment preference to meet the requirements.

Proposed solution: Change the scheduler time resolution to one hour.

Does the solution meet the goal?

A :

B :

Answer: B

Question 5

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : the chatbot to an existing human agent queue.

B : nfigure context variables for the chatbot.

C : able a Power Virtual Agents chatbot to end conversations.

D : eate a chatbot queue and a human agent queue.

E : able AI suggestions with the chatbot.

Answer: B,D

Page: 1 / 76

Total 377 Questions | Updated On: Apr 21, 2026

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