Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Mar 08, 2026

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Question 1

You are responsible for designing surveys via Voice of the Customer (VoC).

You want to make sure that the design allows for questions to be shown or hidden according to answer

selected.

You include the Tagging feature in the design.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: A

Question 2

Your company makes use of Dynamics 365 for Customer Service.

You mistakenly close a case that had assigned to you prior to your work being completed. You want to open the

case to carry on working on it.

Which of the following actions should you take?

A : u should create a new case based on the one that was accidentally closed.

B : u should reactivate the closed case.

C : u should reallocate the closed case

D : u should create a new case and merge it with the closed case.

Answer: B

Question 3

You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer

want to receive them.

You add an Unsubscribe check box after every question.

Does the action achieve your objective?

A : , it does

B : No, it does not

Answer: B

Question 4

Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service

representative.

You have been tasked with detecting and removing duplicate cases.

You decide to make use of business rules to achieve your goal.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: A

Question 5

What should managers use to perform weekly reviews with case representatives?

A : er 1 dashboard

B : ent Insights

C : nnected Customer Service dashboard

D : tomer Service Performance dashboard

Answer: B

Page: 1 / 76

Total 377 Questions | Updated On: Mar 08, 2026

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