Total 377 Questions |
Updated On: Apr 21, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution. Determine whether the solution meets the stated goals. Some
question sets might have more than one correct solution, while others might not have a correct
solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
An electrical engineering company is implementing Dynamics 365 Customer Service.
Engineers schedule work in one-hour blocks.
Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that
same block.
Engineers who require part of an additional one-hour block to complete a job must not be able to start a new
job in that additional block.
You need to configure the fulfillment preference to meet the requirements.
Proposed solution: Change the scheduler time resolution to one hour.
Does the solution meet the goal?
Answer: B
Question 2
A customer needs to know how data from third-party applications can be reported on in a Customer Service
Insights dashboard.
You need to advise the customer on how to display the data.
What should the customer use?
Answer: D
Question 3
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using an Omnichannel connector.
Does the solution meet the goal?
Answer: B
Question 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
Answer: B
Question 5
You are a Dynamics 365 Customer Service representative.
You need to take the appropriate action when creating new cases to ensure that the automated routing rule is
applied.
What should you use?
Answer: A
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 21, 2026
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