Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Feb 10, 2026

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Question 1

You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub

application.

You need to enable entities for service-level agreements (SLAs).

For which entity can you enable SLAs?

A : ntract

B : iness unit

C : Is

D : tomer service schedule

E : liday schedule

F : count

Answer: A

Question 2

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same

parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

A : eate a new template with the dates and terms. Activate the template.

B : lete the old entitlement. Create a new entitlement template.

C : the new end date to the current entitlement and set new terms. Activate the entitlement.

D : ke a copy of the old entitlement. Activate the copy.

E : the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

Answer: C

Question 3

You are responsible for designing surveys via Voice of the Customer (VoC).

You want to make sure that the design allows for questions to be shown or hidden according to answer

selected.

You include the Tagging feature in the design.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: A

Question 4

You are responsible for designing surveys via Voice of the Customer (VoC).

You want to make sure that the design allows for questions to be shown or hidden according to answer

selected.

You include Client-side routing in the design.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: A

Question 5

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which Feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?

A : Real-time customer sentiment

B : Forecasting

C : AI topic clustering

D : AI suggestions

Answer: D

Page: 1 / 76

Total 377 Questions | Updated On: Feb 10, 2026

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