Total 377 Questions |
Updated On: Apr 03, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You need to configure the system to notify managers about unhappy patients.
What should you do?
Answer: C
Question 2
You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub
application.
You need to enable entities for service-level agreements (SLAs).
For which entity can you enable SLAs?
Answer: A
Question 3
You are a customer service representative using Dynamics 365 for Customer Service.
You need to identify and eliminate duplicate cases.
What should you do?
Answer: B
Question 4
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1
and level2.
You need to set up the queues to meet the following requirements:
Users must have their own queues that no one else can access.
Users must not be able to view each other's queue.
Users must be able to work from the support queue.
Solution:
Set up each user queue to be private.
Set up level1 and level2 queues to be public and add applicable members.
Set up the support queue to be public.
Does the solution meet the goal?
Answer: B
Question 5
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of parent-child case relationships to achieve your goal.
Does the action achieve your objective?
Answer: B
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 03, 2026
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