Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Jan 14, 2026

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Question 1

You are integrating Power Virtual Agents with Omnichannel for Customer Service.

You create context variables.

You need to complete the handoff process to a human agent.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : In Power Virtual Agents, enter the Power Virtual Agents Application ID.

B : In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation node.

C : In the Omnichannel Administration app, add a user as a virtual agent.

D : In Power Virtual Agents, disable the Teams channel.

E : In Power Virtual Agents, select Transfer to agent.

Answer: A,B

Question 2

A customer needs to know how data from third-party applications can be reported on in a Customer Service

Insights dashboard.

You need to advise the customer on how to display the data.

What should the customer use?

A : ad and opportunity data from Common Data Service

B : ll intelligence data from Common Data Service

C : ng web search for data creation data in Common Data Service

D : ta integration data maps with Common Data Service

Answer: D

Question 3

You need to configure the system to meet the three-day and seven-day timeframes.

What should you configure?

A : titlement conditions

B : rkflows

C : wer Automate

D : rvice Level Agreement conditions

Answer: D

Question 4

You have been tasked with creating a phone call activity. You want to make sure that the activity appears on

the case record timeline.

Which of the following is the field that should be modified during the process?

A : ner

B : garding

C : tachments

D : tes

Answer: B

Question 5

You are implementing Dynamics 365 Customer Service Insights.

The product manager would like to see product sales trends by age group. The groupings are as follows:

Ages 18 and younger

Ages 19-25

Ages 26-40

Ages 41-55

Ages 56 and older

You need to configure the system.

What should you define?

A : tivity

B : asure

C : gment

D : mber

Answer: B

Page: 1 / 76

Total 377 Questions | Updated On: Jan 14, 2026

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