Total 377 Questions |
Updated On: Jan 28, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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/ 76
Question 1
You need to configure the system to involve managers when needed.
What should you configure?
Answer: B
Question 2
You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor
smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.
When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement
bulb.
You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are
not generated.
You need to ensure that work orders are generated.
What must you set for each bulb?
Answer: C
Question 3
You are responsible for creating surveys via Voice of the Customer (VoC).
You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer
want to receive them.
You add an unsubscribe link to the email message.
Does the action achieve your objective?
Answer: A
Question 4
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the support@contoso.com email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then
select the queue.
Does the solution meet the goal?
Answer: B
Question 5
You are using Dynamics 365 Customer Service to create and activate entitlements.
Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the
entitlement. You must ensure customer service representatives can use the entitlement.
You need to identify the entitlement issue.
What is the cause of the issue?
Answer: B
Page: 1
/ 76
Total 377 Questions |
Updated On: Jan 28, 2026
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