Total 377 Questions |
Updated On: Apr 14, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
A company uses Dynamics 365 Customer Service Hub.
Customer service representatives must be able to perform a relevance search on name, phone number, email,
and queue.
A customer service representative is not able to perform a relevance search for emails.
You need to ensure that the customer service representative can perform relevance searches for email
addresses.
Solution: Enable the customization to include Knowledge Management.
Does the solution meet the goal?
Answer: B
Question 2
You are implementing Dynamics 365 Customer Service Insights.
The product manager would like to see product sales trends by age group. The groupings are as follows:
Ages 18 and younger
Ages 19-25
Ages 26-40
Ages 41-55
Ages 56 and older
You need to configure the system.
What should you define?
Answer: B
Question 3
You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system
administrator.
Users in your organization must collaborate to develop the chatbot.
You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power
Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users
option is disabled.
Sharing of the chatbot fails.
You need to use the principle of least privilege to share the chatbot with users for collaboration.
Which two actions should you perform? Each correct answer presents part of a solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Question 4
You need to configure the system to notify managers about unhappy patients.
What should you do?
Answer: C
Question 5
You need to implement service-level agreements.
Which type of agreements should you implement?
Answer: C
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 14, 2026
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