Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 27, 2026

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Question 1

You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.

When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.

You need to configure the system.

Which two options should you configure? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : In Dynamics 365 Customer Service, enter the portal URL that will be used to create external (public facing) portal links for knowledge articles in the Knowledge Solution field.

B : In Dynamics 365 Customer Service, under Knowledge Source, in the Knowledge Solution field, enable sharing the knowledge article as a link in the email sent to the customer.

C : In the Knowledge Articles Feedback section, set Enable users to provide feedback on knowledge articles from search control to Yes.

D : In Dynamics 365 Customer Service, ensure that the representative closing the case attaches the knowledge article to the record.

Answer: A,B

Question 2

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the stages of the business process flows.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: B

Question 3

You are a help desk representative for an organization using Dynamics 365 Customer Service.

Users need to search within the system for similar cases. None of the out-of-the-box settings have been

changed.

You need to determine which search features are available for use by default.

Which two search features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : vanced Find

B : ick Find

C : levance Search

D : ll-text Quick Find

Answer: A,B

Question 4

You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system

administrator.

Users in your organization must collaborate to develop the chatbot.

You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power

Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users

option is disabled.

Sharing of the chatbot fails.

You need to use the principle of least privilege to share the chatbot with users for collaboration.

Which two actions should you perform? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : ign the users the Environment Maker security role.

B : ure that a System Administrator assigns the users the Environment Maker security role.

C : are the Power Automate flows.

D : able Send an email invitation to new users and re-share the chatbot.

E : nfigure a custom context variable for the chatbot.

Answer: B,C

Question 5

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same

parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

A : eate a new template with the dates and terms. Activate the template.

B : lete the old entitlement. Create a new entitlement template.

C : the new end date to the current entitlement and set new terms. Activate the entitlement.

D : ke a copy of the old entitlement. Activate the copy.

E : the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

Answer: C

Page: 1 / 76

Total 377 Questions | Updated On: Apr 27, 2026

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