Total 377 Questions |
Updated On: Feb 10, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You need to implement service-level agreements.
Which type of agreements should you implement?
Answer: C
Question 2
You need to consider the underlined segment to establish whether it is accurate.
A customer service manager requires the Append access level to add new entitlement templates for customer
service representatives.
Answer: B
Question 3
You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily. Some cases are parent cases, but most are child cases.
When a child case is created, users report that they must re-enter information in fields from the parent case.
You need to ensure that, when a new child case is created from within the context of a parent case, information in specific fields from the parent case is passed to the child case fields.
What should you do?
Answer: D
Question 4
You need to search for answers to customer claims.
Which type of search should you perform?
Answer: C
Question 5
A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for
Customer Service. The company has offices in Africa and South America.
You need to deploy Power Virtual Agents (PVAs) to all supported countries/regions.
To which three geographies should you deploy the PVAs? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,B,C
Page: 1
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Total 377 Questions |
Updated On: Feb 10, 2026
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