Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

Page: 1 / 76

Total 377 Questions | Updated On: Jan 28, 2026

Add To Cart

Question 1

Your company makes use of Dynamics 365 for Customer Service.

You have configured a customer service business unit as a parent of a call center, a digital response, and an

escalation business unit. These business units all have their own queues. Customer service cases are directed

to the correct parties via the queues. You have not amended any security roles.

You have been tasked with making sure that a user in the customer service business unit is able to read

queues in both the parent and child business units.

You assign the user the CSR Manager security role.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: A

Question 2

You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?

A : n the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

B : able the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

C : nfigure the settings in the Agent Experience area of the Customer Service Hub.

D : nfigure the settings in the administration console.

Answer: D

Question 3

You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system

administrator.

Users in your organization must collaborate to develop the chatbot.

You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power

Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users

option is disabled.

Sharing of the chatbot fails.

You need to use the principle of least privilege to share the chatbot with users for collaboration.

Which two actions should you perform? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : ign the users the Environment Maker security role.

B : ure that a System Administrator assigns the users the Environment Maker security role.

C : are the Power Automate flows.

D : able Send an email invitation to new users and re-share the chatbot.

E : nfigure a custom context variable for the chatbot.

Answer: B,C

Question 4

You are a Dynamics 365 Customer Service administrator.

Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for email

support only. Phone support is offered as a premium service in allotments of 10 incidents.

You need to set up an entitlement template for the standard support.

What should you configure?

A : Set the value of the Total Terms field for an entitlement to 50. Set the entitlement channel option to Email.Set the value of the Total terms value to 20.

B : t the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement channel option to Email.

C : Set the value of the Total terms field for an entitlement to 20. Set the entitlement channel option to Email.Set the value of the Total terms field to 0.Add the Phone option.Set the value of the Total Terms field to 10.

D : Set up an entitlement record for each account. Set the value of the Total Terms field to 20. Set theentitlement channel to Web.Set the value of the Total Terms field to 20.

Answer: B

Question 5

You need to add the confirmation step for cases.

What should you edit?

A : mmon Data Service

B : iness process flow

C : rkflow

D : wer Automate

E : vironment

Answer: B

Page: 1 / 76

Total 377 Questions | Updated On: Jan 28, 2026

Add To Cart