Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Jan 28, 2026

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Question 1

Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution. Determine whether the solution meets the stated goals. Some

question sets might have more than one correct solution, while others might not have a correct

solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these

questions will not appear in the review screen.

An electrical engineering company is implementing Dynamics 365 Customer Service.

Engineers schedule work in one-hour blocks.

Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that

same block.

Engineers who require part of an additional one-hour block to complete a job must not be able to start a new

job in that additional block.

You need to configure the fulfillment preference to meet the requirements.

Proposed solution: Change the scheduler time resolution to one hour.

Does the solution meet the goal?

A :

B :

Answer: B

Question 2

You are configuring a queue in Omnichannel for Customer Service for a call center.

You need to complete the queue configuration using the minimal number of actions.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : nfigure the mailbox for the queue

B : t the record creation and update rules for the queue

C : t the queue priority for the queue

D : able the queue for auto work distribution

Answer: C,D

Question 3

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the stages of the business process flows.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: B

Question 4

You are describing Power Virtual Agents to executives at a company.

The executives want to know which features are available out of the box.

You need to describe these features.

Which three features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : nitor bot conversations in real time.

B : ign cases to specific users.

C : calate to a live person.

D : bots in post-chat surveys through routing rules.

E : play a view of customer cases to users.

Answer: A,C

Question 5

You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?

A : n the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

B : able the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

C : nfigure the settings in the Agent Experience area of the Customer Service Hub.

D : nfigure the settings in the administration console.

Answer: D

Page: 1 / 76

Total 377 Questions | Updated On: Jan 28, 2026

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