Total 377 Questions |
Updated On: Feb 21, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor
smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.
When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement
bulb.
You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are
not generated.
You need to ensure that work orders are generated.
What must you set for each bulb?
Answer: C
Question 2
You need to configure the system to involve managers when needed.
What should you configure?
Answer: B
Question 3
A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for
Customer Service. The company has offices in Africa and South America.
You need to deploy Power Virtual Agents (PVAs) to all supported countries/regions.
To which three geographies should you deploy the PVAs? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,B,C
Question 4
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include Client-side routing in the design.
Does the action achieve your objective?
Answer: A
Question 5
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
A company uses Dynamics 365 Customer Service Hub.
Customer service representatives must be able to perform a relevance search on name, phone number, email,
and queue.
A customer service representative is not able to perform a relevance search for emails.
You need to ensure that the customer service representative can perform relevance searches for email
addresses.
Solution: Enable smart matching.
Does the solution meet the goal?
Answer: B
Page: 1
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Total 377 Questions |
Updated On: Feb 21, 2026
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