Total 377 Questions |
Updated On: Jan 14, 2026
Start Your Succesful IT Certification Journey With 3 Easy Steps!
1
GET ACCESS / DOWNLOAD
- Get Full Access to Practice Features
- Download Real PDF Questions
- Download Free Demo Version
- Download Free Updated (90 Days)
2
ONLINE PRACTICE
- Free Online IT Exam Practice
- Multiple Questions Sets
- Browser Based Test Engine
- No Installation Required
3
PASS / SUCCESS
- Pass Exam Efficiently
- Achieve A+ Grade
- Guaranteed Success
- Start Brilliant Pro Career
Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
A customer needs to know how data from third-party applications can be reported on in a Customer Service
Insights dashboard.
You need to advise the customer on how to display the data.
What should the customer use?
Answer: D
Question 2
Your company makes use of Dynamics 365 for Customer Service.
You have configured a customer service business unit as a parent of a call center, a digital response, and an
escalation business unit. These business units all have their own queues. Customer service cases are directed
to the correct parties via the queues. You have not amended any security roles.
You have been tasked with making sure that a user in the customer service business unit is able to read
queues in both the parent and child business units.
You assign the user the CSR Manager security role.
Does the action achieve your objective?
Answer: A
Question 3
You are responsible for creating surveys via Voice of the Customer (VoC).
You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer
want to receive them.
You add an unsubscribe link to the email message.
Does the action achieve your objective?
Answer: A
Question 4
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the stages of the business process flows.
Does the action achieve your objective?
Answer: B
Question 5
You need to configure the chat channel.
What should you configure?
Answer: B
Page: 1
/ 76
Total 377 Questions |
Updated On: Jan 14, 2026
© Copyrights DumpsCertify 2026. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.