Total 377 Questions |
Updated On: Feb 10, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You need to add the confirmation step for cases.
What should you edit?
Answer: B
Question 2
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the support@contoso.com email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then
select the queue.
Does the solution meet the goal?
Answer: B
Question 3
You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer
Service.
You want to make sure that an agent is unable to view a client’s credit card data in a live chat.
Which of the following actions should you take?
Answer: B
Question 4
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of parent-child case relationships to achieve your goal.
Does the action achieve your objective?
Answer: B
Question 5
A customer needs to know how data from third-party applications can be reported on in a Customer Service
Insights dashboard.
You need to advise the customer on how to display the data.
What should the customer use?
Answer: D
Page: 1
/ 76
Total 377 Questions |
Updated On: Feb 10, 2026
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