Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Dec 30, 2021

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Question 1

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the stages of the business process flows.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: B

Question 2

A customer needs to know how data from third-party applications can be reported on in a Customer Service

Insights dashboard.

You need to advise the customer on how to display the data.

What should the customer use?

A : ad and opportunity data from Common Data Service

B : ll intelligence data from Common Data Service

C : ng web search for data creation data in Common Data Service

D : ta integration data maps with Common Data Service

Answer: D

Question 3

A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for

Customer Service. The company has offices in Africa and South America.

You need to deploy Power Virtual Agents (PVAs) to all supported countries/regions.

To which three geographies should you deploy the PVAs? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : South America

B : United States

C : Africa

D : Asia

E : Europe

Answer: A,B,C

Question 4

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

A : In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

B : Delete the old entitlement. Create a new entitlement template.

C : Create a new template with the dates and terms. Activate the template.

D : Make a copy of the old entitlement. Activate the copy.

Answer: D

Question 5

You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor

smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.

When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement

bulb.

You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are

not generated.

You need to ensure that work orders are generated.

What must you set for each bulb?

A : ntact

B : ter device

C : tomer account

D : rent device

Answer: C

Page: 1 / 76

Total 377 Questions | Updated On: Dec 30, 2021

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