Total 377 Questions |
Updated On: Apr 14, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the steps of the business process flows.
Does the action achieve your objective?
Answer: B
Question 2
You are describing Power Virtual Agents to executives at a company.
The executives want to know which features are available out of the box.
You need to describe these features.
Which three features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,C
Question 3
You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub
application.
You need to enable entities for service-level agreements (SLAs).
For which entity can you enable SLAs?
Answer: A
Question 4
You need to search for answers to customer claims.
Which type of search should you perform?
Answer: C
Question 5
Your company uses Dynamics 365 Customer Service.
You are designing a survey to send out each time a case closes. The survey must adapt to display additional
questions within the same survey if a customer chooses Dissatisfied as a survey answer.
You need to configure the survey.
Which feature should you use?
Answer: A
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Total 377 Questions |
Updated On: Apr 14, 2026
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