Total 377 Questions |
Updated On: Apr 14, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
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Question 1
A customer needs to know how data from third-party applications can be reported on in a Customer Service
Insights dashboard.
You need to advise the customer on how to display the data.
What should the customer use?
Answer: D
Question 2
You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub
application.
You need to enable entities for service-level agreements (SLAs).
For which entity can you enable SLAs?
Answer: A
Question 3
A company is implementing Omnichannel for Customer Service.
The company separates agents into teams for billing, new product inquiries, support, and warranty. The new
product team currently handles text messages, emails, and live chats from the company website.
The company plans to release a new product. Before the new product launch, the company wants to add the
ability to manage conversations coming in from Facebook and Twitter.
You need to configure the system with the least amount of effort.
What should you do?
Answer: D
Question 4
You need to ensure that claim disputes conform to the defined case life cycle.
What should you configure?
Answer: D
Question 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
Answer: B
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 14, 2026
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