Total 377 Questions |
Updated On: May 10, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You are customizing an Omnichannel for Customer Service implementation.
You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents. However,
customer conversations are not escalating to human agents.
You need to complete the configuration to resolve the issue.
Which two features should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: C,D
Question 2
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
A company uses Dynamics 365 Customer Service Hub.
Customer service representatives must be able to perform a relevance search on name, phone number, email,
and queue.
A customer service representative is not able to perform a relevance search for emails.
You need to ensure that the customer service representative can perform relevance searches for email
addresses.
Solution: Enable the customization to include Knowledge Management.
Does the solution meet the goal?
Answer: B
Question 3
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of business rules to achieve your goal.
Does the action achieve your objective?
Answer: A
Question 4
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of parent-child case relationships to achieve your goal.
Does the action achieve your objective?
Answer: B
Question 5
A company has a Customer Service deployment.
The company plans to implement macros.
You need to create and configure a macro.
Which connector should you use?
Answer: D
Page: 1
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Total 377 Questions |
Updated On: May 10, 2026
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