Total 377 Questions |
Updated On: Nov 26, 2025
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of business rules to achieve your goal.
Does the action achieve your objective?
Answer: A
Question 2
You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer
Service.
You want to make sure that an agent is unable to view a client’s credit card data in a live chat.
Which of the following actions should you take?
Answer: B
Question 3
A company uses Dynamics 365 Customer Service.
A customer service supervisor must create canvas apps. The environment uses a Microsoft Dataverse
database. The supervisor must be able to create new connections and Microsoft Power Automate flows. The
supervisor must not have data access privileges to data in the environment.
You need to assign a role to the supervisor by using the principle of least privilege.
Which security role should you grant to the supervisor?
Answer: A
Question 4
What should managers use to perform weekly reviews with case representatives?
Answer: B
Question 5
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of parent-child case relationships to achieve your goal.
Does the action achieve your objective?
Answer: B
Page: 1
/ 76
Total 377 Questions |
Updated On: Nov 26, 2025
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