Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 14, 2026

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Question 1

You need to implement service-level agreements.

Which type of agreements should you implement?

A : -demand

B : andard

C : hanced

D : ntact

Answer: C

Question 2

You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?

A : n the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

B : able the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

C : nfigure the settings in the Agent Experience area of the Customer Service Hub.

D : nfigure the settings in the administration console.

Answer: D

Question 3

A company closes the business each year for nine business days.

You need to configure the system to reflect the business closure while minimizing the number of records that

you must create in the system.

What should you create?

A : ne customer service calendar records of a one-day duration

B : o holiday calendar records of a seven-day duration

C : ree holiday schedule records of a three-day duration

D : business closure record of a nine-day duration

Answer: D

Question 4

A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture

leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the

leased trucks.

You need to configure the custom table Leased Truck for IoT integration.

Which two methods achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : t the relationship in the Power Platform admin center.

B : eate a one-to-many relationship from the Leased Truck table to the IoT Alert table.

C : ll the IoT - Register Custom Entity action to associate a Leased Truck record with an existing IoT device.

D : able connections to the Leased Truck table.

Answer: C,D

Question 5

You need to configure the system to involve managers when needed.

What should you configure?

A : uting rules

B : ntiment analysis

C : rkstream

D : tomer Service Insights

Answer: B

Page: 1 / 76

Total 377 Questions | Updated On: Apr 14, 2026

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