Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Mar 12, 2026

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Question 1

You need to consider the underlined segment to establish whether it is accurate.

The status reason for a Cancelled case status will read Researching.

A : adjustment required.

B : iting for details

C : rged

D : hold

Answer: C

Question 2

A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.

Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap.

You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department.

What should you do?

A : Set product privileges to Basic for the agents.

B : Configure the site map subarea privileges of the product table.

C : Set product privileges to Local for the agents.

D : Configure the site map to remove the subarea where the product is displayed.

Answer: D

Question 3

A company closes the business each year for nine business days.

You need to configure the system to reflect the business closure while minimizing the number of records that

you must create in the system.

What should you create?

A : ne customer service calendar records of a one-day duration

B : o holiday calendar records of a seven-day duration

C : ree holiday schedule records of a three-day duration

D : business closure record of a nine-day duration

Answer: D

Question 4

You are using Dynamics 365 Customer Service to create and activate entitlements.

Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the

entitlement. You must ensure customer service representatives can use the entitlement.

You need to identify the entitlement issue.

What is the cause of the issue?

A : Products or Contact field values have not been configured before activation.

B : start date of the entitlement is in the future.

C : entitlement has expired and is awaiting renewal.

D : end date of the entitlement has been incorrectly configured to a date that has already passed.

Answer: B

Question 5

You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.

When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.

You need to configure the system.

Which two options should you configure? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : In Dynamics 365 Customer Service, enter the portal URL that will be used to create external (public facing) portal links for knowledge articles in the Knowledge Solution field.

B : In Dynamics 365 Customer Service, under Knowledge Source, in the Knowledge Solution field, enable sharing the knowledge article as a link in the email sent to the customer.

C : In the Knowledge Articles Feedback section, set Enable users to provide feedback on knowledge articles from search control to Yes.

D : In Dynamics 365 Customer Service, ensure that the representative closing the case attaches the knowledge article to the record.

Answer: A,B

Page: 1 / 76

Total 377 Questions | Updated On: Mar 12, 2026

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