Free Online Microsoft MB-230 Practice Test

Prepare Your Microsoft MB-230 Exam Questions with Free online MB-230 Practice Test. Get Brilliant Microsoft Dynamics 365 Customer Service Functional Consultant Exam Results with Valid MB 230 Exam Dumps.

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Total 377 Questions | Updated On: Jul 16, 2024
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Question 1

You have been tasked with creating a phone call activity. You want to make sure that the activity appears on
the case record timeline.
Which of the following is the field that should be modified during the process?

Answer: B
Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
A company uses Dynamics 365 Customer Service Hub.
Customer service representatives must be able to perform a relevance search on name, phone number, email,
and queue.
A customer service representative is not able to perform a relevance search for emails.
You need to ensure that the customer service representative can perform relevance searches for email
Solution: Enable the customization to include Knowledge Management.
Does the solution meet the goal?

Answer: B
Question 3

You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.

When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.

You need to configure the system.

Which two options should you configure? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

Answer: A,B
Question 4

You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?

Answer: B
Question 5

You are a help desk representative for an organization using Dynamics 365 Customer Service.
Users need to search within the system for similar cases. None of the out-of-the-box settings have been
You need to determine which search features are available for use by default.
Which two search features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer: A,B
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Total 377 Questions | Updated On: Jul 16, 2024
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