Total 377 Questions |
Updated On: Mar 20, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include Client-side routing in the design.
Does the action achieve your objective?
Answer: A
Question 2
A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you.
You will be going on a vacation.
You need to assign the case to someone else.
What should you do?
Answer: A
Question 3
You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer
Service.
You want to make sure that an agent is unable to view a client’s credit card data in a live chat.
Which of the following actions should you take?
Answer: B
Question 4
You need to configure the system to notify managers about unhappy patients.
What should you do?
Answer: C
Question 5
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
Answer: D
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Total 377 Questions |
Updated On: Mar 20, 2026
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