Free Online Microsoft MB-230 Practice Test

Prepare Your Microsoft MB-230 Exam Questions with Free online MB-230 Practice Test. Get Brilliant Microsoft Dynamics 365 Customer Service Functional Consultant Exam Results with Valid MB 230 Exam Dumps.

Page: 1 / 73

Total 362 Questions | Updated On: May 15, 2024

Add To Cart

Question 1

A company uses Omnichannel for Customer Service. An administrator creates a report.

You must change reports to intraday insight reports without using customizations.

You need to determine why you are unable to switch to the intraday insight reports.

What is the issue?

A : The intraday insight reports need to be created in FetchXML first.

B : Users can configure only their own intraday insight reports.

C : The intraday insight reports must be configured from Dynamics 365 Customer Service settings.

D : Only administrators can configure the intraday insight reports.

Answer: D

Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution that might meet the stated goals. Some question sets might have

more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these

questions will not appear in the review screen.

A company uses Dynamics 365 Customer Service Hub.

Customer service representatives must be able to perform a relevance search on name, phone number, email,

and queue.

A customer service representative is not able to perform a relevance search for emails.

You need to ensure that the customer service representative can perform relevance searches for email

addresses.

Solution: Enable the customization to include Knowledge Management.

Does the solution meet the goal?

A : Yes

B : No

Answer: B

Question 3

You are describing Power Virtual Agents to executives at a company.

The executives want to know which features are available out of the box.

You need to describe these features.

Which three features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : Monitor bot conversations in real time.

B : Assign cases to specific users.

C : Escalate to a live person.

D : Use bots in post-chat surveys through routing rules.

E : Display a view of customer cases to users.

Answer: A,C

Question 4

You are a help desk representative for an organization using Dynamics 365 Customer Service.

Users need to search within the system for similar cases. None of the out-of-the-box settings have been

changed.

You need to determine which search features are available for use by default.

Which two search features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : Advanced Find

B : Quick Find

C : Relevance Search

D : Full-text Quick Find

Answer: A,B

Question 5

You are a customer service manager for a company using Dynamics 365 for Customer Service.

You need to set up queues to manage support. You assign a team to each queue.

What type of queue should you configure?

A : Personal

B : Private

C : Business unit

D : Public

Answer: B

Page: 1 / 73

Total 362 Questions | Updated On: May 15, 2024

Add To Cart