Total 377 Questions |
Updated On: Nov 26, 2025
Start Your Succesful IT Certification Journey With 3 Easy Steps!
1
GET ACCESS / DOWNLOAD
- Get Full Access to Practice Features
- Download Real PDF Questions
- Download Free Demo Version
- Download Free Updated (90 Days)
2
ONLINE PRACTICE
- Free Online IT Exam Practice
- Multiple Questions Sets
- Browser Based Test Engine
- No Installation Required
3
PASS / SUCCESS
- Pass Exam Efficiently
- Achieve A+ Grade
- Guaranteed Success
- Start Brilliant Pro Career
Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
You are preparing to merge duplicate cases.
Which of the following is TRUE with regards to the state of the case and the status after these duplicate cases
have been merged?
Answer: D
Question 2
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the stages of the business process flows.
Does the action achieve your objective?
Answer: B
Question 3
You are customizing an Omnichannel for Customer Service implementation.
You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents. However,
customer conversations are not escalating to human agents.
You need to complete the configuration to resolve the issue.
Which two features should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: C,D
Question 4
You are implementing Omnichannel for Customer Service for a company.
The company wants agents to serve customers through both the company's portal and Facebook page.
You need to enable the appropriate channels.
Which two channels should you enable? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Question 5
You need to implement service-level agreements.
Which type of agreements should you implement?
Answer: C
Page: 1
/ 76
Total 377 Questions |
Updated On: Nov 26, 2025
© Copyrights DumpsCertify 2025. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.