Total 377 Questions |
Updated On: Jan 28, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
Answer: B
Question 2
You have been tasked with creating a phone call activity. You want to make sure that the activity appears on
the case record timeline.
Which of the following is the field that should be modified during the process?
Answer: B
Question 3
You need to configure the portal for external customers.
What should you do?
Answer: D
Question 4
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include the Tagging feature in the design.
Does the action achieve your objective?
Answer: A
Question 5
A company is implementing Omnichannel for Customer Service.
The company separates agents into teams for billing, new product inquiries, support, and warranty. The new
product team currently handles text messages, emails, and live chats from the company website.
The company plans to release a new product. Before the new product launch, the company wants to add the
ability to manage conversations coming in from Facebook and Twitter.
You need to configure the system with the least amount of effort.
What should you do?
Answer: D
Page: 1
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Total 377 Questions |
Updated On: Jan 28, 2026
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