Total 377 Questions |
Updated On: Jan 04, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You need to add the confirmation step for cases.
What should you edit?
Answer: B
Question 2
A company uses Omnichannel for Customer Service.
The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a
customer starts a chat session.
You need to set up the prerequisites for the Power Virtual Agents.
Which three technologies should you set up? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A,B,C
Question 3
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the stages of the business process flows.
Does the action achieve your objective?
Answer: B
Question 4
You have been tasked with creating a phone call activity. You want to make sure that the activity appears on
the case record timeline.
Which of the following is the field that should be modified during the process?
Answer: B
Question 5
A company has a Customer Service deployment.
The company plans to implement macros.
You need to create and configure a macro.
Which connector should you use?
Answer: D
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Total 377 Questions |
Updated On: Jan 04, 2026
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