Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Feb 10, 2026
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Question 1

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
You are preparing to merge duplicate cases.
Which of the following is TRUE with regards to the state of the case and the status after these duplicate cases
have been merged?


Answer: D
Question 2

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which Feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?


Answer: D
Question 3

You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?


Answer: D
Question 4

A company is implementing Omnichannel for Customer Service.
The company separates agents into teams for billing, new product inquiries, support, and warranty. The new
product team currently handles text messages, emails, and live chats from the company website.
The company plans to release a new product. Before the new product launch, the company wants to add the
ability to manage conversations coming in from Facebook and Twitter.
You need to configure the system with the least amount of effort.
What should you do?


Answer: D
Question 5

You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?


Answer: D
Page:    1 / 76      
Total 377 Questions | Updated On: Feb 10, 2026
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