Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 03, 2026

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Question 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating agent scripts that have macros for quick steps for agents in a support center.

Agents need to be able to open a case from one of the steps in the agent scripts.

You need to select a type of connector to use to create the macro.

Solution: Configure the macro by using an Omnichannel connector.

Does the solution meet the goal?

A : Yes

B : No

Answer: B

Question 2

Your company makes use of Dynamics 365 for Customer Service.

You mistakenly close a case that had assigned to you prior to your work being completed. You want to open the

case to carry on working on it.

Which of the following actions should you take?

A : u should create a new case based on the one that was accidentally closed.

B : u should reactivate the closed case.

C : u should reallocate the closed case

D : u should create a new case and merge it with the closed case.

Answer: B

Question 3

You need to consider the underlined segment to establish whether it is accurate.

The status reason for a Cancelled case status will read Researching.

A : adjustment required.

B : iting for details

C : rged

D : hold

Answer: C

Question 4

Your company uses Dynamics 365 Customer Service.

You are designing a survey to send out each time a case closes. The survey must adapt to display additional

questions within the same survey if a customer chooses Dissatisfied as a survey answer.

You need to configure the survey.

Which feature should you use?

A : anching rule

B : ltiple-page survey

C : ltiple answer

D : t-survey message

Answer: A

Question 5

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the stages of the business process flows.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: B

Page: 1 / 76

Total 377 Questions | Updated On: Apr 03, 2026

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