Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 27, 2026

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Question 1

You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system

administrator.

Users in your organization must collaborate to develop the chatbot.

You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power

Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users

option is disabled.

Sharing of the chatbot fails.

You need to use the principle of least privilege to share the chatbot with users for collaboration.

Which two actions should you perform? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : ign the users the Environment Maker security role.

B : ure that a System Administrator assigns the users the Environment Maker security role.

C : are the Power Automate flows.

D : able Send an email invitation to new users and re-share the chatbot.

E : nfigure a custom context variable for the chatbot.

Answer: B,C

Question 2

You need to ensure that claim disputes conform to the defined case life cycle.

What should you configure?

A : lated cases

B : Relationships

C : meline

D : atus Reason Transition

E : bject

Answer: D

Question 3

Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution that might meet the stated goals. Some question sets might have

more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these

questions will not appear in the review screen.

A company uses Dynamics 365 Customer Service Hub.

Customer service representatives must be able to perform a relevance search on name, phone number, email,

and queue.

A customer service representative is not able to perform a relevance search for emails.

You need to ensure that the customer service representative can perform relevance searches for email

addresses.

Solution: Enable smart matching.

Does the solution meet the goal?

A :

B :

Answer: B

Question 4

You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.

When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.

You need to configure the system.

Which two options should you configure? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : In Dynamics 365 Customer Service, enter the portal URL that will be used to create external (public facing) portal links for knowledge articles in the Knowledge Solution field.

B : In Dynamics 365 Customer Service, under Knowledge Source, in the Knowledge Solution field, enable sharing the knowledge article as a link in the email sent to the customer.

C : In the Knowledge Articles Feedback section, set Enable users to provide feedback on knowledge articles from search control to Yes.

D : In Dynamics 365 Customer Service, ensure that the representative closing the case attaches the knowledge article to the record.

Answer: A,B

Question 5

A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture

leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the

leased trucks.

You need to configure the custom table Leased Truck for IoT integration.

Which two methods achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : t the relationship in the Power Platform admin center.

B : eate a one-to-many relationship from the Leased Truck table to the IoT Alert table.

C : ll the IoT - Register Custom Entity action to associate a Leased Truck record with an existing IoT device.

D : able connections to the Leased Truck table.

Answer: C,D

Page: 1 / 76

Total 377 Questions | Updated On: Apr 27, 2026

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