Total 377 Questions |
Updated On: Feb 21, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of parent-child case relationships to achieve your goal.
Does the action achieve your objective?
Answer: B
Question 2
You need to configure the system to involve managers when needed.
What should you configure?
Answer: B
Question 3
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
You are preparing to merge duplicate cases.
Which of the following is TRUE with regards to the state of the case and the status after these duplicate cases
have been merged?
Answer: D
Question 4
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
A company uses Dynamics 365 Customer Service Hub.
Customer service representatives must be able to perform a relevance search on name, phone number, email,
and queue.
A customer service representative is not able to perform a relevance search for emails.
You need to ensure that the customer service representative can perform relevance searches for email
addresses.
Solution: Enable the customization to include Knowledge Management.
Does the solution meet the goal?
Answer: B
Question 5
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
Answer: D
Page: 1
/ 76
Total 377 Questions |
Updated On: Feb 21, 2026
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