Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Dec 30, 2021

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Question 1

You are a Dynamics 365 Customer Service administrator.

Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for email

support only. Phone support is offered as a premium service in allotments of 10 incidents.

You need to set up an entitlement template for the standard support.

What should you configure?

A : Set the value of the Total Terms field for an entitlement to 50. Set the entitlement channel option to Email.Set the value of the Total terms value to 20.

B : t the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement channel option to Email.

C : Set the value of the Total terms field for an entitlement to 20. Set the entitlement channel option to Email.Set the value of the Total terms field to 0.Add the Phone option.Set the value of the Total Terms field to 10.

D : Set up an entitlement record for each account. Set the value of the Total Terms field to 20. Set theentitlement channel to Web.Set the value of the Total Terms field to 20.

Answer: B

Question 2

You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system

administrator.

Users in your organization must collaborate to develop the chatbot.

You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power

Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users

option is disabled.

Sharing of the chatbot fails.

You need to use the principle of least privilege to share the chatbot with users for collaboration.

Which two actions should you perform? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : ign the users the Environment Maker security role.

B : ure that a System Administrator assigns the users the Environment Maker security role.

C : are the Power Automate flows.

D : able Send an email invitation to new users and re-share the chatbot.

E : nfigure a custom context variable for the chatbot.

Answer: B,C

Question 3

You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer

want to receive them.

You add an Unsubscribe check box after every question.

Does the action achieve your objective?

A : , it does

B : No, it does not

Answer: B

Question 4

You need to add the confirmation step for cases.

What should you edit?

A : mmon Data Service

B : iness process flow

C : rkflow

D : wer Automate

E : vironment

Answer: B

Question 5

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : the chatbot to an existing human agent queue.

B : nfigure context variables for the chatbot.

C : able a Power Virtual Agents chatbot to end conversations.

D : eate a chatbot queue and a human agent queue.

E : able AI suggestions with the chatbot.

Answer: B,D

Page: 1 / 76

Total 377 Questions | Updated On: Dec 30, 2021

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