Total 377 Questions |
Updated On: Feb 10, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer
Service.
You want to make sure that an agent is unable to view a client’s credit card data in a live chat.
Which of the following actions should you take?
Answer: B
Question 2
A company uses Omnichannel for Customer Service.
The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a
customer starts a chat session.
You need to set up the prerequisites for the Power Virtual Agents.
Which three technologies should you set up? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A,B,C
Question 3
A company uses Dynamics 365 Customer Service.
A customer service supervisor must create canvas apps. The environment uses a Microsoft Dataverse
database. The supervisor must be able to create new connections and Microsoft Power Automate flows. The
supervisor must not have data access privileges to data in the environment.
You need to assign a role to the supervisor by using the principle of least privilege.
Which security role should you grant to the supervisor?
Answer: A
Question 4
Your company makes use of Dynamics 365 for Customer Service.
You have configured a customer service business unit as a parent of a call center, a digital response, and an
escalation business unit. These business units all have their own queues. Customer service cases are directed
to the correct parties via the queues. You have not amended any security roles.
You have been tasked with making sure that a user in the customer service business unit is able to read
queues in both the parent and child business units.
You assign the user the CSR Manager security role.
Does the action achieve your objective?
Answer: A
Question 5
You need to search for answers to customer claims.
Which type of search should you perform?
Answer: C
Page: 1
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Total 377 Questions |
Updated On: Feb 10, 2026
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