Total 377 Questions |
Updated On: Apr 03, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You are implementing Dynamics 365 Customer Service Insights.
The product manager would like to see product sales trends by age group. The groupings are as follows:
Ages 18 and younger
Ages 19-25
Ages 26-40
Ages 41-55
Ages 56 and older
You need to configure the system.
What should you define?
Answer: B
Question 2
You need to add the confirmation step for cases.
What should you edit?
Answer: B
Question 3
You need to search for answers to customer claims.
Which type of search should you perform?
Answer: C
Question 4
Your company uses Dynamics 365 Customer Service.
You are designing a survey to send out each time a case closes. The survey must adapt to display additional
questions within the same survey if a customer chooses Dissatisfied as a survey answer.
You need to configure the survey.
Which feature should you use?
Answer: A
Question 5
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service
representative.
You have been tasked with detecting and removing duplicate cases.
You decide to make use of business rules to achieve your goal.
Does the action achieve your objective?
Answer: A
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Total 377 Questions |
Updated On: Apr 03, 2026
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