Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Feb 21, 2026

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Question 1

You need to configure the system to meet the three-day and seven-day timeframes.

What should you configure?

A : titlement conditions

B : rkflows

C : wer Automate

D : rvice Level Agreement conditions

Answer: D

Question 2

You are a system administrator for Dynamics 365 for Customer Service.

All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent

cases must not be closed until all child cases are closed.

You need to configure cases.

What should you do?

A : t the closure preference setting to Don’t allow parent case closure until all child cases are closed.

B : the case entity, update the Parent case-Child case 1:N relationship field mapping to include all the required fields that should map from the parent case.

C : lidate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case-type fields to the list. The closure preference setting does not need to be changed. This is default behavior.

D : lidate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case type fields to the list. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.

Answer: D

Question 3

You are configuring a queue in Omnichannel for Customer Service for a call center.

You need to complete the queue configuration using the minimal number of actions.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : nfigure the mailbox for the queue

B : t the record creation and update rules for the queue

C : t the queue priority for the queue

D : able the queue for auto work distribution

Answer: C,D

Question 4

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

A : In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

B : Delete the old entitlement. Create a new entitlement template.

C : Create a new template with the dates and terms. Activate the template.

D : Make a copy of the old entitlement. Activate the copy.

Answer: D

Question 5

You need to search for answers to customer claims.

Which type of search should you perform?

A : meline

B : ick Find

C : lated

D : tail

E : Relationships

Answer: C

Page: 1 / 76

Total 377 Questions | Updated On: Feb 21, 2026

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