Total 377 Questions |
Updated On: Apr 14, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You need to configure the chat channel.
What should you configure?
Answer: B
Question 2
Your company makes use of Dynamics 365 for Customer Service.
You mistakenly close a case that had assigned to you prior to your work being completed. You want to open the
case to carry on working on it.
Which of the following actions should you take?
Answer: B
Question 3
What should managers use to perform weekly reviews with case representatives?
Answer: B
Question 4
You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor
smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.
When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement
bulb.
You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are
not generated.
You need to ensure that work orders are generated.
What must you set for each bulb?
Answer: C
Question 5
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include Client-side routing in the design.
Does the action achieve your objective?
Answer: A
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Total 377 Questions |
Updated On: Apr 14, 2026
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