Total 377 Questions |
Updated On: Apr 03, 2026
Start Your Succesful IT Certification Journey With 3 Easy Steps!
1
GET ACCESS / DOWNLOAD
- Get Full Access to Practice Features
- Download Real PDF Questions
- Download Free Demo Version
- Download Free Updated (90 Days)
2
ONLINE PRACTICE
- Free Online IT Exam Practice
- Multiple Questions Sets
- Browser Based Test Engine
- No Installation Required
3
PASS / SUCCESS
- Pass Exam Efficiently
- Achieve A+ Grade
- Guaranteed Success
- Start Brilliant Pro Career
Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You need to configure the chat channel.
What should you configure?
Answer: B
Question 2
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
A company uses Dynamics 365 Customer Service Hub.
Customer service representatives must be able to perform a relevance search on name, phone number, email,
and queue.
A customer service representative is not able to perform a relevance search for emails.
You need to ensure that the customer service representative can perform relevance searches for email
addresses.
Solution: Enable smart matching.
Does the solution meet the goal?
Answer: B
Question 3
You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub
application.
You need to enable entities for service-level agreements (SLAs).
For which entity can you enable SLAs?
Answer: A
Question 4
Your company makes use of Dynamics 365 for Customer Service.
You have configured a customer service business unit as a parent of a call center, a digital response, and an
escalation business unit. These business units all have their own queues. Customer service cases are directed
to the correct parties via the queues. You have not amended any security roles.
You have been tasked with making sure that a user in the customer service business unit is able to read
queues in both the parent and child business units.
You assign the user the CSR Manager security role.
Does the action achieve your objective?
Answer: A
Question 5
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
Answer: D
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 03, 2026
© Copyrights DumpsCertify 2026. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.