Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

Page: 1 / 76

Total 377 Questions | Updated On: Jan 28, 2026

Add To Cart

Question 1

A customer needs to know how data from third-party applications can be reported on in a Customer Service

Insights dashboard.

You need to advise the customer on how to display the data.

What should the customer use?

A : ad and opportunity data from Common Data Service

B : ll intelligence data from Common Data Service

C : ng web search for data creation data in Common Data Service

D : ta integration data maps with Common Data Service

Answer: D

Question 2

A company uses Omnichannel for Customer Service.

The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a

customer starts a chat session.

You need to set up the prerequisites for the Power Virtual Agents.

Which three technologies should you set up? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : rk stream

B : eues

C : ure Application ID

D : at widget

E : atbot

Answer: A,B,C

Question 3

You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor

smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.

When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement

bulb.

You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are

not generated.

You need to ensure that work orders are generated.

What must you set for each bulb?

A : ntact

B : ter device

C : tomer account

D : rent device

Answer: C

Question 4

A company uses Omnichannel for Customer Service. An administrator creates a report.

You must change reports to intraday insight reports without using customizations.

You need to determine why you are unable to switch to the intraday insight reports.

What is the issue?

A : The intraday insight reports need to be created in FetchXML first.

B : Users can configure only their own intraday insight reports.

C : The intraday insight reports must be configured from Dynamics 365 Customer Service settings.

D : Only administrators can configure the intraday insight reports.

Answer: D

Question 5

You are using Dynamics 365 Customer Service to create and activate entitlements.

Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the

entitlement. You must ensure customer service representatives can use the entitlement.

You need to identify the entitlement issue.

What is the cause of the issue?

A : Products or Contact field values have not been configured before activation.

B : start date of the entitlement is in the future.

C : entitlement has expired and is awaiting renewal.

D : end date of the entitlement has been incorrectly configured to a date that has already passed.

Answer: B

Page: 1 / 76

Total 377 Questions | Updated On: Jan 28, 2026

Add To Cart