Total 377 Questions |
Updated On: Jan 28, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor
smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.
When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement
bulb.
You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are
not generated.
You need to ensure that work orders are generated.
What must you set for each bulb?
Answer: C
Question 2
You are implementing Omnichannel for Customer Service for a company.
The company wants agents to serve customers through both the company's portal and Facebook page.
You need to enable the appropriate channels.
Which two channels should you enable? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Question 3
You use Dynamics 365 for Customer Service.
You need to create business process flows.
Which three entities can you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,D
Question 4
A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap.
You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department.
What should you do?
Answer: D
Question 5
You are responsible for creating surveys via Voice of the Customer (VoC).
You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer
want to receive them.
You add an unsubscribe link to the email message.
Does the action achieve your objective?
Answer: A
Page: 1
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Total 377 Questions |
Updated On: Jan 28, 2026
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