Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Oct 26, 2026

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Question 1

You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system

administrator.

Users in your organization must collaborate to develop the chatbot.

You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power

Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users

option is disabled.

Sharing of the chatbot fails.

You need to use the principle of least privilege to share the chatbot with users for collaboration.

Which two actions should you perform? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

A : ign the users the Environment Maker security role.

B : ure that a System Administrator assigns the users the Environment Maker security role.

C : are the Power Automate flows.

D : able Send an email invitation to new users and re-share the chatbot.

E : nfigure a custom context variable for the chatbot.

Answer: B,C

Question 2

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

A : In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

B : Delete the old entitlement. Create a new entitlement template.

C : Create a new template with the dates and terms. Activate the template.

D : Make a copy of the old entitlement. Activate the copy.

Answer: D

Question 3

You are a help desk representative for an organization using Dynamics 365 Customer Service.

Users need to search within the system for similar cases. None of the out-of-the-box settings have been

changed.

You need to determine which search features are available for use by default.

Which two search features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : vanced Find

B : ick Find

C : levance Search

D : ll-text Quick Find

Answer: A,B

Question 4

You are implementing Dynamics 365 Customer Service Insights.

The product manager would like to see product sales trends by age group. The groupings are as follows:

Ages 18 and younger

Ages 19-25

Ages 26-40

Ages 41-55

Ages 56 and older

You need to configure the system.

What should you define?

A : tivity

B : asure

C : gment

D : mber

Answer: B

Question 5

You need to configure the system to meet the three-day and seven-day timeframes.

What should you configure?

A : titlement conditions

B : rkflows

C : wer Automate

D : rvice Level Agreement conditions

Answer: D

Page: 1 / 76

Total 377 Questions | Updated On: Oct 26, 2026

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