Total 377 Questions |
Updated On: Feb 21, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
Your company makes use of Dynamics 365 for Customer Service.
You have configured a customer service business unit as a parent of a call center, a digital response, and an
escalation business unit. These business units all have their own queues. Customer service cases are directed
to the correct parties via the queues. You have not amended any security roles.
You have been tasked with making sure that a user in the customer service business unit is able to read
queues in both the parent and child business units.
You assign the user the CSR Manager security role.
Does the action achieve your objective?
Answer: A
Question 2
You need to configure the system to involve managers when needed.
What should you configure?
Answer: B
Question 3
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
Answer: D
Question 4
You need to implement service-level agreements.
Which type of agreements should you implement?
Answer: C
Question 5
You need to configure the portal for external customers.
What should you do?
Answer: D
Page: 1
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Total 377 Questions |
Updated On: Feb 21, 2026
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