Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

Page: 1 / 76

Total 377 Questions | Updated On: Jan 14, 2026

Add To Cart

Question 1

You need to add the confirmation step for cases.

What should you edit?

A : mmon Data Service

B : iness process flow

C : rkflow

D : wer Automate

E : vironment

Answer: B

Question 2

A company closes the business each year for nine business days.

You need to configure the system to reflect the business closure while minimizing the number of records that

you must create in the system.

What should you create?

A : ne customer service calendar records of a one-day duration

B : o holiday calendar records of a seven-day duration

C : ree holiday schedule records of a three-day duration

D : business closure record of a nine-day duration

Answer: D

Question 3

You are implementing Omnichannel for Customer Service for a company.

The company wants agents to serve customers through both the company's portal and Facebook page.

You need to enable the appropriate channels.

Which two channels should you enable? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : channels

B : at

C : cebook

D : atsApp

E : cial channels

Answer: B,C

Question 4

You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?

A : n the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

B : able the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

C : nfigure the settings in the Agent Experience area of the Customer Service Hub.

D : nfigure the settings in the administration console.

Answer: D

Question 5

You are a Dynamics 365 Customer Service administrator.

You are configuring a case dashboard.

You need to filter the dashboard to show only escalated cases and cases that are marked as Request.

Which filter should you use?

A : meframe

B : iority

C : obal

D : ual

Answer: C

Page: 1 / 76

Total 377 Questions | Updated On: Jan 14, 2026

Add To Cart