Total 377 Questions |
Updated On: Mar 08, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
Answer: D
Question 2
You need to ensure that claim disputes conform to the defined case life cycle.
What should you configure?
Answer: D
Question 3
You set a default entitlement for a customer.
You need to ensure that the default entitlement is automatically associated with a case.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,B
Question 4
You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer
Service.
You want to make sure that an agent is unable to view a client’s credit card data in a live chat.
Which of the following actions should you take?
Answer: B
Question 5
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the steps of the business process flows.
Does the action achieve your objective?
Answer: B
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Total 377 Questions |
Updated On: Mar 08, 2026
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