Total 377 Questions |
Updated On: Oct 16, 2024
Start Your Succesful IT Certification Journey With 3 Easy Steps!
1
GET ACCESS / DOWNLOAD
- Get Full Access to Practice Features
- Download Real PDF Questions
- Download Free Demo Version
- Download Free Updated (90 Days)
2
ONLINE PRACTICE
- Free Online IT Exam Practice
- Multiple Questions Sets
- Browser Based Test Engine
- No Installation Required
3
PASS / SUCCESS
- Pass Exam Efficiently
- Achieve A+ Grade
- Guaranteed Success
- Start Brilliant Pro Career
Microsoft MB-230 Exam Real Questions
Prepare and pass your Microsoft Dynamics 365 Customer Service Functional Consultant with free MB-230 exam questions.
Page: 1
/ 76
Question 1
You need to search for answers to customer claims.
Which type of search should you perform?
Answer: C
Question 2
Your company makes use of Dynamics 365 for Customer Service.
You have configured a customer service business unit as a parent of a call center, a digital response, and an
escalation business unit. These business units all have their own queues. Customer service cases are directed
to the correct parties via the queues. You have not amended any security roles.
You have been tasked with making sure that a user in the customer service business unit is able to read
queues in both the parent and child business units.
You assign the user the CSR Manager security role.
Does the action achieve your objective?
Answer: A
Question 3
You are a customer service representative using Dynamics 365 for Customer Service.
You need to identify and eliminate duplicate cases.
What should you do?
Answer: B
Question 4
You need to consider the underlined segment to establish whether it is accurate.
A customer service manager requires the Append access level to add new entitlement templates for customer
service representatives.
Answer: B
Question 5
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
Answer: D
Page: 1
/ 76
Total 377 Questions |
Updated On: Oct 16, 2024
© Copyrights DumpsCertify 2024. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.