Total 377 Questions |
Updated On: Apr 14, 2026
Start Your Succesful IT Certification Journey With 3 Easy Steps!
1
GET ACCESS / DOWNLOAD
- Get Full Access to Practice Features
- Download Real PDF Questions
- Download Free Demo Version
- Download Free Updated (90 Days)
2
ONLINE PRACTICE
- Free Online IT Exam Practice
- Multiple Questions Sets
- Browser Based Test Engine
- No Installation Required
3
PASS / SUCCESS
- Pass Exam Efficiently
- Achieve A+ Grade
- Guaranteed Success
- Start Brilliant Pro Career
Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You need to consider the underlined segment to establish whether it is accurate.
The status reason for a Cancelled case status will read Researching.
Answer: C
Question 2
You are responsible for creating surveys via Voice of the Customer (VoC).
You want to make sure that clients who currently receive surveys are able to unsubscribe when they no longer
want to receive them.
You add an Unsubscribe check box after every question.
Does the action achieve your objective?
Answer: B
Question 3
You need to configure the chat channel.
What should you configure?
Answer: B
Question 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
Answer: B
Question 5
A company uses Dynamics 365 Customer Service.
Agents provide incorrect responses when replying to customer issues.
You need to configure quick replies.
What should you do?
Answer: D
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 14, 2026
© Copyrights DumpsCertify 2026. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.