Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Jun 15, 2026

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Question 1

You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer

Service.

You want to make sure that an agent is unable to view a client’s credit card data in a live chat.

Which of the following actions should you take?

A : u should configure a business rule.

B : u should configure a data masking rule.

C : u should configure data encryption.

D : u should configure a routing rule.

Answer: B

Question 2

You need to configure the portal for external customers.

What should you do?

A : table permissions to a web role.

B : ure the model-driven app is shared with all customers.

C : ure all customers have an Active Directory account.

D : ure all contact records are configured for portal use.

Answer: D

Question 3

You need to consider the underlined segment to establish whether it is accurate.

The status reason for a Cancelled case status will read Researching.

A : adjustment required.

B : iting for details

C : rged

D : hold

Answer: C

Question 4

You need to configure the system to involve managers when needed.

What should you configure?

A : uting rules

B : ntiment analysis

C : rkstream

D : tomer Service Insights

Answer: B

Question 5

You are a customer service schedule administrator.

A customer has a custom entity that requires its own schedule board.

You need to create the schedule board. You configure the custom entity in the Resource Scheduling

parameters.

What should you do next?

A : a new resource requirement. Add a new view for the custom entity.

B : ange the default entity name to the custom name. Create a new schedule board for the custom entity.

C : able the schedule board. Configure Resource Scheduling Optimization.

D : nfigure the booking metadata. Create a new schedule board for the custom entity.

Answer: A

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Total 377 Questions | Updated On: Jun 15, 2026

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