Total 377 Questions |
Updated On: Apr 03, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
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Question 1
You need to implement service-level agreements.
Which type of agreements should you implement?
Answer: C
Question 2
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the stages of the business process flows.
Does the action achieve your objective?
Answer: B
Question 3
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the support@contoso.com email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then
select the queue.
Does the solution meet the goal?
Answer: B
Question 4
You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor
smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.
When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement
bulb.
You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are
not generated.
You need to ensure that work orders are generated.
What must you set for each bulb?
Answer: C
Question 5
A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for
Customer Service. The company has offices in Africa and South America.
You need to deploy Power Virtual Agents (PVAs) to all supported countries/regions.
To which three geographies should you deploy the PVAs? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,B,C
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 03, 2026
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