Total 377 Questions |
Updated On: Apr 03, 2026
Start Your Succesful IT Certification Journey With 3 Easy Steps!
1
GET ACCESS / DOWNLOAD
- Get Full Access to Practice Features
- Download Real PDF Questions
- Download Free Demo Version
- Download Free Updated (90 Days)
2
ONLINE PRACTICE
- Free Online IT Exam Practice
- Multiple Questions Sets
- Browser Based Test Engine
- No Installation Required
3
PASS / SUCCESS
- Pass Exam Efficiently
- Achieve A+ Grade
- Guaranteed Success
- Start Brilliant Pro Career
Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
Page: 1
/ 76
Question 1
You are a customer service representative using Dynamics 365 for Customer Service.
You need to identify and eliminate duplicate cases.
What should you do?
Answer: B
Question 2
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include the Tagging feature in the design.
Does the action achieve your objective?
Answer: A
Question 3
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
A company uses Dynamics 365 Customer Service Hub.
Customer service representatives must be able to perform a relevance search on name, phone number, email,
and queue.
A customer service representative is not able to perform a relevance search for emails.
You need to ensure that the customer service representative can perform relevance searches for email
addresses.
Solution: Enable smart matching.
Does the solution meet the goal?
Answer: B
Question 4
You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system
administrator.
Users in your organization must collaborate to develop the chatbot.
You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power
Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users
option is disabled.
Sharing of the chatbot fails.
You need to use the principle of least privilege to share the chatbot with users for collaboration.
Which two actions should you perform? Each correct answer presents part of a solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Question 5
What should managers use to perform weekly reviews with case representatives?
Answer: B
Page: 1
/ 76
Total 377 Questions |
Updated On: Apr 03, 2026
© Copyrights DumpsCertify 2026. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.