Total 377 Questions |
Updated On: Feb 21, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
A company implements Customer Service
You enable Customer Service historical analytics.
You need to identify which Feature is enabled automatically when Customer Service historical analytics is enabled.
Which feature should you identify?
Answer: D
Question 2
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include Client-side routing in the design.
Does the action achieve your objective?
Answer: A
Question 3
You are a customer service representative using Dynamics 365 for Customer Service.
You need to identify and eliminate duplicate cases.
What should you do?
Answer: B
Question 4
You need to ensure that claim disputes conform to the defined case life cycle.
What should you configure?
Answer: D
Question 5
A company uses Dynamics 365 Customer Service.
A customer service supervisor must create canvas apps. The environment uses a Microsoft Dataverse
database. The supervisor must be able to create new connections and Microsoft Power Automate flows. The
supervisor must not have data access privileges to data in the environment.
You need to assign a role to the supervisor by using the principle of least privilege.
Which security role should you grant to the supervisor?
Answer: A
Page: 1
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Total 377 Questions |
Updated On: Feb 21, 2026
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