Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Jan 14, 2026

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Question 1

You are implementing Dynamics 365 Customer Service Insights.

The product manager would like to see product sales trends by age group. The groupings are as follows:

Ages 18 and younger

Ages 19-25

Ages 26-40

Ages 41-55

Ages 56 and older

You need to configure the system.

What should you define?

A : tivity

B : asure

C : gment

D : mber

Answer: B

Question 2

You use Dynamics 365 for Customer Service.

You need to create business process flows.

Which three entities can you use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : al

B :

C : tter

D : cial activity

E : llup queries

Answer: B,C,D

Question 3

You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?

A : n the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

B : able the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

C : nfigure the settings in the Agent Experience area of the Customer Service Hub.

D : nfigure the settings in the administration console.

Answer: D

Question 4

You need to configure the portal for external customers.

What should you do?

A : table permissions to a web role.

B : ure the model-driven app is shared with all customers.

C : ure all customers have an Active Directory account.

D : ure all contact records are configured for portal use.

Answer: D

Question 5

Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service

representative.

You have been tasked with detecting and removing duplicate cases.

You decide to make use of business rules to achieve your goal.

Does the action achieve your objective?

A : , it does

B : , it does not

Answer: A

Page: 1 / 76

Total 377 Questions | Updated On: Jan 14, 2026

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