Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 14, 2026

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Question 1

A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture

leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the

leased trucks.

You need to configure the custom table Leased Truck for IoT integration.

Which two methods achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : t the relationship in the Power Platform admin center.

B : eate a one-to-many relationship from the Leased Truck table to the IoT Alert table.

C : ll the IoT - Register Custom Entity action to associate a Leased Truck record with an existing IoT device.

D : able connections to the Leased Truck table.

Answer: C,D

Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution that might meet the stated goals. Some question sets might have

more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these

questions will not appear in the review screen.

You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1

and level2.

You need to set up the queues to meet the following requirements:

Users must have their own queues that no one else can access.

Users must not be able to view each other's queue.

Users must be able to work from the support queue.

Solution:

Set up each user queue to be private.

Set up level1 and level2 queues to be private and add applicable members.

Set up the support queue to be public.

Does the solution meet the goal?

A :

B :

Answer: B

Question 3

You are a Dynamics 365 Customer Service representative.

You need to take the appropriate action when creating new cases to ensure that the automated routing rule is

applied.

What should you use?

A : to queue

B : n workflow

C : ve and route

D : are

Answer: A

Question 4

You are a customer service representative using Dynamics 365 for Customer Service.

You need to identify and eliminate duplicate cases.

What should you do?

A : nfigure Dynamics 365 AI for Customer Service

B : business rules

C : rge cases

D : parent-child case relationships

Answer: B

Question 5

You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor

smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.

When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement

bulb.

You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are

not generated.

You need to ensure that work orders are generated.

What must you set for each bulb?

A : ntact

B : ter device

C : tomer account

D : rent device

Answer: C

Page: 1 / 76

Total 377 Questions | Updated On: Apr 14, 2026

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