Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 03, 2026

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Question 1

You need to configure the chat channel.

What should you configure?

A : oactive chat

B : rkstream

C : ick replies

D : rsistent chat

Answer: B

Question 2

A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture

leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the

leased trucks.

You need to configure the custom table Leased Truck for IoT integration.

Which two methods achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : t the relationship in the Power Platform admin center.

B : eate a one-to-many relationship from the Leased Truck table to the IoT Alert table.

C : ll the IoT - Register Custom Entity action to associate a Leased Truck record with an existing IoT device.

D : able connections to the Leased Truck table.

Answer: C,D

Question 3

You need to configure the system to involve managers when needed.

What should you configure?

A : uting rules

B : ntiment analysis

C : rkstream

D : tomer Service Insights

Answer: B

Question 4

You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer

Service.

You want to make sure that an agent is unable to view a client’s credit card data in a live chat.

Which of the following actions should you take?

A : u should configure a business rule.

B : u should configure a data masking rule.

C : u should configure data encryption.

D : u should configure a routing rule.

Answer: B

Question 5

You need to implement service-level agreements.

Which type of agreements should you implement?

A : -demand

B : andard

C : hanced

D : ntact

Answer: C

Page: 1 / 76

Total 377 Questions | Updated On: Apr 03, 2026

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