Free Microsoft MB-230 Exam Questions

Become Microsoft Certified with updated MB-230 exam questions and correct answers

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Total 377 Questions | Updated On: Apr 03, 2026

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Question 1

You are customizing an Omnichannel for Customer Service implementation.

You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents. However,

customer conversations are not escalating to human agents.

You need to complete the configuration to resolve the issue.

Which two features should you configure? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : art Assist

B : ion template for the bot

C : ntext variable

D : t in an Omnichannel Queue

Answer: C,D

Question 2

You are a customer service schedule administrator.

A customer has a custom entity that requires its own schedule board.

You need to create the schedule board. You configure the custom entity in the Resource Scheduling

parameters.

What should you do next?

A : a new resource requirement. Add a new view for the custom entity.

B : ange the default entity name to the custom name. Create a new schedule board for the custom entity.

C : able the schedule board. Configure Resource Scheduling Optimization.

D : nfigure the booking metadata. Create a new schedule board for the custom entity.

Answer: A

Question 3

You need to search for answers to customer claims.

Which type of search should you perform?

A : meline

B : ick Find

C : lated

D : tail

E : Relationships

Answer: C

Question 4

A company uses Omnichannel for Customer Service.

The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a

customer starts a chat session.

You need to set up the prerequisites for the Power Virtual Agents.

Which three technologies should you set up? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : rk stream

B : eues

C : ure Application ID

D : at widget

E : atbot

Answer: A,B,C

Question 5

You need to configure the portal for external customers.

What should you do?

A : table permissions to a web role.

B : ure the model-driven app is shared with all customers.

C : ure all customers have an Active Directory account.

D : ure all contact records are configured for portal use.

Answer: D

Page: 1 / 76

Total 377 Questions | Updated On: Apr 03, 2026

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