Total 377 Questions |
Updated On: Feb 21, 2026
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Free Microsoft MB-230 Exam Questions
Become Microsoft Certified with updated MB-230 exam questions and correct answers
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Question 1
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include Client-side routing in the design.
Does the action achieve your objective?
Answer: A
Question 2
A customer has a Customer Service environment.
The customer plans to use service scheduling.
You need to install the service scheduling.
What should you use to install the service scheduling?
Answer: C
Question 3
You are implementing Dynamics 365 Customer Service Insights.
The product manager would like to see product sales trends by age group. The groupings are as follows:
Ages 18 and younger
Ages 19-25
Ages 26-40
Ages 41-55
Ages 56 and older
You need to configure the system.
What should you define?
Answer: B
Question 4
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the stages of the business process flows.
Does the action achieve your objective?
Answer: B
Question 5
What should managers use to perform weekly reviews with case representatives?
Answer: B
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Total 377 Questions |
Updated On: Feb 21, 2026
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