Free CIPS L5M9 Exam Questions

Become CIPS Certified with updated L5M9 exam questions and correct answers

Page: 1 / 25

Total 122 Questions | Updated On: Jan 13, 2026

Add To Cart

Question 1

Which of the following are considered 'transformed resources' and an input into the Operations Process (input- process-output)? Select THREE

A : tomers

B : w materials

C : ployees

D : ney

E : formation

Answer: A,B

Question 2

What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

A : tomer satisfaction

B : ducing costs

C : ro defects

D : creasing market share

Answer: A

Question 3

The DMAIC Methodology includes five phases, what are these?

A : fine, measure, analyse, improve, control

B : ign, manufacture, analyse, implement, control

C : ign, measure, apply, improve, consult

D : fine, manufacture, apply, increase, conclude

Answer: A

Question 4

George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO

A : crease profit

B : ep customers happy

C : eate competitive advantage

D : nage a team

Answer: B,C

Question 5

Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention. Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A : pendability

B : exibility

C : ality

D : eed

Answer: A

Page: 1 / 25

Total 122 Questions | Updated On: Jan 13, 2026

Add To Cart