Free Online PEOPLECERT ITIL-4-Foundation Practice Test

Prepare Your PEOPLECERT ITIL-4-Foundation Exam Questions with Free online ITIL-4-Foundation Practice Test. Get Brilliant ITIL-4-Foundation Exam Results with Valid ITIL 4 Foundation Exam Dumps.

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Total 742 Questions | Updated On: Apr 22, 2024

Question 1

Which is an example of a service request?

A : A request for normal operation to be restored

B : A request to implement a security patch

C : A request for access to a file

D : A request to investigate the cause of an incident

Answer: C

Question 2

What is defined as a change of state that has significance for the management of an IT service?

A : Event

B : Incident

C : Problem

D : Known error

Answer: A

Question 3

What considerations influence the supplier strategy of an organization?

A : Contracts and agreements

B : Type of cooperation with suppliers

C : Corporate culture of the organization

D : Level of formality

Answer: C

Question 4

Dion Training Solutions has two departments within the company: Training and Operations. Which dimension of service management is focused on how a company structures its human resources?

A : Partners and suppliers

B : Value streams and processes

C : Organizations and people

D : Information and technology

Answer: C

Question 5

Which is handled as a service request?

A : An investigation to identify the cause of an incident

B : A compliment about an IT support team

C : The failure of an IT service

D : An emergency change to implement a security patch

Answer: C

Page: 1 / 149

Total 742 Questions | Updated On: Apr 22, 2024