Free PECB ISO-9001-Lead-Auditor Exam Questions

You are preparing for interviews with two members of top management. Based on the information that you gathered about the organization, you conclude that it is the top management who takes all the important decisions and closely supervises and controls employees. Based on this, which management style is practiced in the organization?

A small cleaning services organisation is about to start work on a hospital cleaning contract for the localHealth Trust. You,as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. Thecontractrequires that a cleaning plan is produced.You: "How was the cleaning plan for the contract developed?"Service Manager: "We have a basic template that covers the materials, labour requirements and cleaningmethods to beemployed. Some of that is specified by the customer."You: "How does the plan deal with locations like the intensive care wards and the operating theatres, whichare includedin the contract?"Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areasif thehospital requests it."You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?"Service Manager: "No. We depend on the hospital to look after that side of things in the contract."You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that thecleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical wassubstituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to"obtain a concession from the Health Trust for use of the new chemical."Which one of the following options is the reason why you did not accept this action taken?

Scenario 3: Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded. To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification. The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team. The audit team began by gathering information about Fin-Pro’s understanding of ISO 9001 requirements. While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance. The team also reviewed the organizational chart and job descriptions to confirm employee competence. They observed the company’s working environment (social, psychological, and physical conditions). The audit team analyzed the evidence and prepared an audit report with findings and conclusions. Which statement below represents the level of responsibility demonstrated by the audit team in scenario 3?

A small cleaning services organisation is about to start work on a hospital cleaning contract for the localHealth Trust. You,as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. Thecontractrequires that a cleaning plan is produced.You: "How was the cleaning plan for the contract developed?"Service Manager: "We have a basic template that covers the materials, labour requirements and cleaningmethods to beemployed. Some of that is specified by the customer."You: "How does the plan deal with locations like the intensive care wards and the operating theatres, whichare includedin the contract?"Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areasif thehospital requests it."You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?"Service Manager: "No. We depend on the hospital to look after that side of things in the contract."You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that thecleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical wassubstituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to"obtain a concession from the Health Trust for use of the new chemical."Which one of the following options is the reason why you did not accept this action taken?

A small deaning services organisation is about to start work on a hospital dleaning contract for the localHealth Trust. You, as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with theService Manager. The contract requires that a cleaning plan is produced. You: "How was the cleaning plan forthe contract developed?" Service Manager: "We have a basic template that covers the materials, labourrequirements and cleaning methods to be employed. Some of that is specified by the customer." You: "Howdoes the plan deal with locations like the intensive care wards and the operating theatres, which are includedin the contract?" Service Manager: "The basic plan covers general wards, but we will do more frequentcleaning in those areas if the hospital requests it." You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?" Service Manager: "No. We depend on the hospital to look after that side ofthings in the contract." You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001. Youdecide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the cleaning planwas amended without the agreement of the Health Trust. A different cleaning chemical was substituted to thatspecified in the contract. At the follow- up audit, the corrective action proposed was to "obtain a concessionfrom the Health Trust for use of the new chemical." Which one of the following options is the reason why youdid not accept this action taken?