Free Huawei H20-699_V2.0 Exam Questions

Become Huawei Certified with updated H20-699_V2.0 exam questions and correct answers

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Total 0 Questions | Updated On: Aug 02, 2025

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Question 1

The best dashboard in Service Analytics for UC's service reportrequirement is Sidebar-By Customer.Universal Containers (UC) has a requirement to create a service report thatcontains 50 object references. Which steps should UC take to achieve this?

A : Create 10 service reports Select the objects Combine the service reports

B : Create a custom report type Select four object relationships Select adal from extra objects

C : Create a Visualforce service report Create objects and fields the Vict into the objects and fields in the report

Answer: B

Question 2

Your scenario involves assigning chats and emails to available agents based on skill sets. Which feature facilitates this?

A : Presence-based routing automatically assigning tasks based on agent availability.

B : Omni-Channel Presence States indicating online and offline agent status for different channels.

C : Skill-based routing leveraging agent skill profiles to match tasks with qualified individuals.

D : All of the above, working together for optimal multi-channel task assignment and routing.

Answer: D

Question 3

Your data migration timeline is tight. Which option helps expedite the process?

A : Manual data entry into Salesforce records for critical information.

B : Utilizing data migration tools with automation capabilities and bulk processing features.

C : Outsourcing the data migration process to experienced third-party vendors.

D : All of the above, depending on the resources available and the complexity of the migration project.

Answer: D

Question 4

You‘re deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?

A : Defining precise triggers for proactive chat engagement based on website visitor behavior and context.

B : Configuring clear opt-out options for customers within the chat window and on website landing pages.

C : Providing agents with readily available customer context and browsing history within the chat interface.

D : All of the above, contributing to a personalized and helpful proactive chat experience for website visitors

Answer: D

Question 5

The customer wants automated case escalation based on specific criteria. Which data model element plays a key role?

A : Custom fields capturing escalation triggers like priority or SLA breaches.

B : Workflow Rules configured with escalation steps and case field conditions.

C : Process Builder sequences defining escalation actions and notifications.

D : Entitlements specifying service level agreements and associated escalation rules.

Answer: D

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Total 0 Questions | Updated On: Aug 02, 2025

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