Free Online Genesys GCP-GCX Practice Test

Prepare Your Genesys GCP-GCX Exam Questions with Free online GCP-GCX Practice Test. Get Brilliant Genesys Cloud CX Certified Professional Consolidated Exam Results with Valid GCP GCX Exam Dumps.

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Total 135 Questions | Updated On: May 15, 2024

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Question 1

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

A : It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

B : It provides core telephony services

C : It provides for the integration of Active Directory, SharePoint, and other third-party data.

D : It manages the Genesys Cloud CX platform services.

E : It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

Answer: A,B

Question 2

To assign extensions to users, you must first __________.

A : Create a pool of extensions.

B : Buy the extension number from the carrier

C : Add the extension to the dial plan

D : Assign the extension to the user's phone.

Answer: D

Question 3

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

A : Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

B : Creating a number-plan to identify premium-rate numbers

C : Manually training users to prevent calling premium-rate numbers

D : Configuring trunks to identify premium-rate numbers.

Answer: D

Question 4

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

A : Full Access

B : Partial

C : Read-Only

D : Write-Only

E : Contributor

F : Collaborator

Answer: A,C

Question 5

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A : Languages

B : Medians

C : Skills

D : Index Ratings

E : Knowledge levels

Answer: A,C

Page: 1 / 27

Total 135 Questions | Updated On: May 15, 2024

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