Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 348 Questions | Updated On: Oct 26, 2026

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Question 1

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company's Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

A : Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

Question 2

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

A : Maintenance Plan

B : Product Item

C : Entitlement Plan

D : Assets

Answer: B

Question 3

An extreme whether situation impacts both the volume of work and number of

available resources at universal container

Which approach should a consultant recommend to realign available resources with?

open work?

A : Resource Schedule optimization

B : Global optimization

C : Emergency scheduling

D : Customer first scheduling

Answer: B

Question 4

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A : Enable Drip-feed to dispatch the next appointments.

B : Shuffle daily work manually via the Gantt.

C : Leverage Resource Schedule Optimization.

D : Configure the Auto Dispatch scheduled job.

Answer: B

Question 5

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A : Work Types, Skill Routing, Skill Requirements, Operating Hours

B : Case process, Work Types, Entitlements, and Milestones

C : Skill Requirements, Work Types, Case Process, Milestones

D : Work Types, Skill Requirements, Entitlements, and Milestones

Answer: A

Page: 1 / 70

Total 348 Questions | Updated On: Oct 26, 2026

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