Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 346 Questions | Updated On: Mar 12, 2026

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Question 1

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

A : Use the Assets without Products report.

B : Enable and customize the View Asset Hierarchy action.

C : Create custom reports and reference the Parent Asset and Root Asset fields.

D : Use standard reports and reference the Parent Asset and Root Asset fields.

Answer: D

Question 2

which object can be used to share service appointments with service resource s in field

service lightning?

A : Service territory member

B : Service territory

C : Work order

D : User territory

Answer: A

Question 3

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

A : Maintenance Plan

B : Product Item

C : Entitlement Plan

D : Assets

Answer: B

Question 4

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A : Create a product item and enter the serial numbers in the related list.

B : Create a product item with all the serial numbers in the notes section.

C : Create a product item for each door lock utilizing standard fields.

D : Create a product item and enter the Technicians’ lock quantity.

Answer: C

Question 5

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance

is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot

Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement?

Choose 2 answers

A : Ensure that Status Transitions are configured to prevent the up3Ste from 'Cannot Complete' to

B : Define 'Cannot Complete' as a Pinned Status for Scneduling and Optimization Services

C : Define 'Cannot Complete' as a Pinned Starus for Auto-Dispatch Services

D : Ensure that Status Transitions are configured to allow the status update from 'Cannot Complete' to 'Scheduled.'

Answer: A,B

Page: 1 / 70

Total 346 Questions | Updated On: Mar 12, 2026

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