Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 346 Questions | Updated On: Jan 27, 2025

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Question 1

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

A : eate a work order for each installed product and a work order dependency to assign to the same resource.

B : eate a work order hierarchy with each installed product as a child work order.

C : eate a work order with a work order line item for each installed product.

D : eate an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 2

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time. How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A : ure the product items are available in inventory.

B : clude the required products in the work type.

C : the product fields to the work order layout.

D : eate a flow to add the products to the work order.

Answer: C

Question 3

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance

is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot

Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement?

Choose 2 answers

A : ure that Status Transitions are configured to prevent the up3Ste from 'Cannot Complete' to

B : fine 'Cannot Complete' as a Pinned Status for Scneduling and Optimization Services

C : fine 'Cannot Complete' as a Pinned Starus for Auto-Dispatch Services

D : ure that Status Transitions are configured to allow the status update from 'Cannot Complete' to 'Scheduled.'

Answer: A,B

Question 4

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A : tach Knowledge Articles to Work Order Line Items Only.

B : nage Attached Articles and Search the Knowledge Base.

C : tach Articles to Work Orders and Work Order Line Items.

D : clude Quick Actions and Global Actions in Attached Articles.

Answer: B,C

Question 5

Universal containers want technicians to view work progress through the work

order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

A : add the work order line items related list of the work order page layout and assign thelayout to the technician 's profile.

B : create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

C : create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

D : create a report chart that summarizes work order line items and add a link to theservice appointment layout.

Answer: A

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Total 346 Questions | Updated On: Jan 27, 2025

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