Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 348 Questions | Updated On: Jun 16, 2026

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Question 1

Universal containers wants to dispatch emergency work identified throughout the

day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

A : Create a custom Gantt action to call an apex class to reschedule appointments.

B : Write a batch apex class to unscheduled low priority work orders.

C : Define a global optimization job to run hourly.

D : Apply the reshuffle action within the Gantt.

Answer: D

Question 2

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

A : Create a Capacity-based Resource and delete that Resource after three weeks.

B : Create a Resource and give them 24-hour availability for the next three weeks.

C : Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

D : Create a Capacity-based Resource and give them Capacity for the next three weeks.

Answer: D

Question 3

Universal container UC has 140 service resources who handle 2400 service

appointment per day

How should UC define the service territories to ensure the high quality of optimization

and dispatcher experience?

A : The service territories with fewer than 50 resource

B : One service territory with four polygons

C : Two service territories that split the service resource evenly

D : Five service territories with fewer than 500 service appointment per day

Answer: A

Question 4

Geolocation tracking is enabled for universal container's for technician but

should apply to full time employees

How can Geolocation tracking for contractors to be disabled?

A : Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

B : Unchecked the collect service resources Geolocation history field in field servicemobile settings

C : Unchecked the geocoding field on the contractor-s profile

D : Set the Geolocation update frequency field to zero for contractors

Answer: A

Question 5

Universal Containers UC wants to ensure that technicians enter required

information only once when completing work orders on the field service lightning

mobile app. The information entered by technicians need to also update the service

appointment and the case that are associated to the work order.

What should consultant leverage to ensure the right data is captured from the field

service lightning mobile app?

A : Lightning component with required field to update the case, work order and service appointment

B : Quick actions on cases, work orders and service appointment with required fields

C : Quick action on the work order and flow to update the case and service appointment

D : Process builder on case to update the service appointment and work order

Answer: C

Page: 1 / 70

Total 348 Questions | Updated On: Jun 16, 2026

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