Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 348 Questions | Updated On: Jun 16, 2026

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Question 1

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

A : Create a new Work Order and relate it to the previous Work Order.

B : Create a new Work Order and relate it to the Customer.

C : Update a field called ''Repeat Call'' on the initial Work Order.

D : Create new Work Order Line Items under the initial Work Order.

Answer: A

Question 2

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A : Create a product item and enter the serial numbers in the related list.

B : Create a product item with all the serial numbers in the notes section.

C : Create a product item for each door lock utilizing standard fields.

D : Create a product item and enter the Technicians’ lock quantity.

Answer: C

Question 3

Org-Wide Default sharing is set to Private in a Salesforce org.

If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?

Choose 3 answers

A : Accounts

B : Service Resources

C : Work Orders

D : Resource Absences

E : Work Types

Answer: A,D

Question 4

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

A : Utilize a custom Global Price Book and add all products as Price Book Entries.

B : Create customer-specific Price Books and add all products as Price Book Entries.

C : Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

D : Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Question 5

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A : Work Types, Skill Routing, Skill Requirements, Operating Hours

B : Case process, Work Types, Entitlements, and Milestones

C : Skill Requirements, Work Types, Case Process, Milestones

D : Work Types, Skill Requirements, Entitlements, and Milestones

Answer: A

Page: 1 / 70

Total 348 Questions | Updated On: Jun 16, 2026

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