Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

Page: 1 / 70

Total 346 Questions | Updated On: Oct 27, 2025

Add To Cart

Question 1

universal containers has customers who have previously negotiated pricing on

some products.

Which price book structure should a consultant recommend when considering the

implications of pricing on work orders?

A : Utilize a custom global price book and add all products as price book entries

B : Utilize a custom global price book and add price negotiated products as price bookentries

C : Create customer specific price books and add all products as price book entries

D : customer specific price books and add only price negotiated products as price Createbook entries

Answer: C

Question 2

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

A : Update the Case Feed and tag the associated Service Representative.

B : Update the Work Order Line Item and its associated parent Asset.

C : Update the Service Appointment and its associated parent record.

D : Update the Work Order and its associated parent Account.

Answer: B

Question 3

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on

the

Gantt?

A : Use Map Report Layers.

B : Color code using Gantt Palettes.

C : Create a Gantt Action to highlight.

D : Add the relevant field to the Field Set.

Answer: B

Question 4

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time

employees.

How can geolocation tracking for contractors be disabled?

A : Set the Geolocation Update Frequency field to zero for contractors.

B : Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

C : Uncheck the Geocoding field on the Contractor-s profile.

D : A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

Answer: D

Question 5

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

A : Global optimization doesn't reschedule appointments that have rule violations.

B : The optimizer uses a scheduling policy different from what is used on the dispatch console.

C : The territory of the resources was not included in the global optimization request.

D : There are no service resources available with the required skill levels.

Answer: A,D

Page: 1 / 70

Total 346 Questions | Updated On: Oct 27, 2025

Add To Cart