Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Apr 29, 2026

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Question 1

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High'

Choose 2 answers

A : The Scheduling Policy Used field is blank.

B : The scheduling policy is producing too many candidates that qualify for each Service Appointment.

C : Most service appointments have the same priority.

D : The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Answer: C,D

Question 2

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

A : Work Types with an Estimated Duration.

B : Operating Hours for Customer Accounts.

C : Work Orders with Operating Hours.

D : Work Types with Service Level Agreement.

Answer: A

Question 3

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A : Customer Communities Plus

B : Chatter Files Connect

C : Chatter Customer Groups

D : Partner Communities

E : Customer Communities

Answer: A,D

Question 4

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

A : Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit

B : Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

C : Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit

D : Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

Answer: A

Question 5

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

A : Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C : Create a custom Quick Action for Booking Appointments and Candidates that use the newScheduling Policy.

D : Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, ResourcePriority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Page: 1 / 70

Total 346 Questions | Updated On: Apr 29, 2026

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