Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Oct 28, 2025

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Question 1

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

A : Build a report to view Products Consumed on Work Order Line Items.

B : Build a report using the Service Appointment Inventory module.

C : Build a report to view Products Consumed on Work Orders.

D : Build a report using the Work Order inventory module.

E : Build a report to view Inventory Transactions.

Answer: A,C

Question 2

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

A : Create Multiple Work Orders Line Items per service.

B : Select the relevant Work Types for each Resource.

C : Assign the appropriate Skills to Resources.

D : Use Work Types with required Skills.

Answer: C,D

Question 3

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

A : Resource schedule optimization

B : Reschedule appointment

C : Fix overlaps

D : Fall in schedule

Answer: A

Question 4

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

A : Products to Accounts

B : Assets to Products

C : Work Orders to Assets

D : Work Orders to Products

Answer: D

Question 5

Universal containers (UC) wants to standardize the process that process that agents

use to create and maintain work orders which will help new agents ramp up more

quickly and improve data quality and consistency. UC wants key fields, agent

instructions and best practices displayed at each step of the Service process on the work

order.

What should the consultant implement to meet this requirement?

A : Add a lightning component to work orders.

B : Enable path for work orders.

C : Enable knowledge on work orders.

D : Add compact layouts to work orders.

Answer: C

Page: 1 / 70

Total 346 Questions | Updated On: Oct 28, 2025

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