Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 348 Questions | Updated On: Sep 22, 2026

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Question 1

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

A : Work Types with an Estimated Duration.

B : Operating Hours for Customer Accounts.

C : Work Orders with Operating Hours.

D : Work Types with Service Level Agreement.

Answer: A

Question 2

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

A : Make sure the case entitlement record is being shared with the service resource.

B : Add work order milestones after the case milestones to the entitlement process.

C : Ensure the work order entitlement is related to the same process as the case entitlement.

D : Create a separate entitlement process associated to the work order object.

Answer: D

Question 3

Universal containers technicians frequently need to request more parts from

another inventory location when stock runs low.

How can universal container technicians achieve this for each product requested?

A : Create a work order line item and a product request line item.

B : Create a product request and a product request line item.

C : Create a product consumed and a product request line item.

D : Create a shipment and a product request line item.

Answer: B

Question 4

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

A : Create a work rule with two required skills

B : Create a two-service crew

C : Create a crew with two technicians

D : Create two service appointment

Answer: C

Question 5

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?

A : The Preferred Resource service objective is ignored for active Crew Members.

B : Capacity-based scheduling is supported for Service Crews.

C : A service resource can only be 2 member of 2 single Crew

D : Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Answer: B

Page: 1 / 70

Total 348 Questions | Updated On: Sep 22, 2026

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