Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Jan 27, 2026

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Question 1

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Question 2

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

A : Scheduled End

B : Arrival Window Start

C : Scheduled Start

D : Arrival Window End

Answer: B,D

Question 3

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A : Give the Minimize Travel Service Objective the highest weight.

B : Remove the ASAP Service Objective.

C : Remove the Match Location Work Rule.

D : Add the Maximum Travel From Home Work Rule.

Answer: A

Question 4

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

A : Edit the Service Appointment and add a new Service Resource.

B : Update the Service Crew on the Service Appointment-s Work Type.

C : Use the Crew Management tool to add Service Resources to the Crew.

D : A Create a new Service Appointment with a different Crew.

Answer: D

Question 5

A dispatcher of a local power outage. All appointments in the affected area must

be rescheduled to a different day

How should the dispatcher update the service appointment?

A : Create the report to identify the service appointment in the area of notified serviceresources.

B : Configure a new scheduling policy to change service appointment

C : Push reschedule notifications to service service resource using the field servicelightning mobile app

D : Create a map polygon of affected area to select service appointment for rescheduling

Answer: D

Page: 1 / 70

Total 346 Questions | Updated On: Jan 27, 2026

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