Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Jan 27, 2026
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Question 1

Universal containers (UC) sells shipping containers and container parts. UC wants
to track each customer's container and associated parts for Florida servicing, sales, and
reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's
container?


Answer: A
Question 2

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers


Answer: B,D
Question 3

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?


Answer: A
Question 4

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?


Answer: D
Question 5

A dispatcher of a local power outage. All appointments in the affected area must
be rescheduled to a different day
How should the dispatcher update the service appointment?


Answer: D
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Total 346 Questions | Updated On: Jan 27, 2026
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