Free Online Salesforce FSL-201 Practice Test

Prepare Your Salesforce FSL-201 Exam Questions with Free online FSL-201 Practice Test. Get Brilliant Salesforce - Implementing Field Service Lightning (WI24) Exam Results with Valid FSL 201 Exam Dumps.

Page: 1 / 70

Total 346 Questions | Updated On: May 15, 2024

Add To Cart

Question 1

universal containers want to limit their technicians view of work orders and

appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

A : field sets

B : page layouts

C : mini page layouts

D : visual force page

Answer: B

Question 2

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

A : Create a work rule with two required skills

B : Create a two-service crew

C : Create a crew with two technicians

D : Create two service appointment

Answer: C

Question 3

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

A : Scheduled End

B : Arrival Window Start

C : Scheduled Start

D : Arrival Window End

Answer: B,D

Question 4

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?

A : The Preferred Resource service objective is ignored for active Crew Members.

B : Capacity-based scheduling is supported for Service Crews.

C : A service resource can only be 2 member of 2 single Crew

D : Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Answer: B

Question 5

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

A : Create Multiple Work Orders Line Items per service.

B : Select the relevant Work Types for each Resource.

C : Assign the appropriate Skills to Resources.

D : Use Work Types with required Skills.

Answer: C,D

Page: 1 / 70

Total 346 Questions | Updated On: May 15, 2024

Add To Cart