Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Jun 04, 2025

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Question 1

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

A : oducts to Accounts

B : ets to Products

C : rk Orders to Assets

D : rk Orders to Products

Answer: D

Question 2

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A : ve the Minimize Travel Service Objective the highest weight.

B : move the ASAP Service Objective.

C : move the Match Location Work Rule.

D : the Maximum Travel From Home Work Rule.

Answer: A

Question 3

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A : oactively adjust Service Contracts.

B : re accurately assign Work Orders based on skills.

C : oactively adjust to address demand fluctuations.

D : re consistently meet customer response times.

Answer: B,C

Question 4

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

A : Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : lect the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C : Create a custom Quick Action for Booking Appointments and Candidates that use the newScheduling Policy.

D : Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, ResourcePriority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Question 5

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

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Total 346 Questions | Updated On: Jun 04, 2025

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