Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Dec 18, 2025

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Question 1

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A : Assign Contractor 2 as an excluded Resource.

B : Assign Contractor 1 and 2 different capacities for repair work.

C : Assign Contractor 1 as a Preferred Resource.

D : Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Answer: C

Question 2

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A : Proactively adjust Service Contracts.

B : More accurately assign Work Orders based on skills.

C : Proactively adjust to address demand fluctuations.

D : More consistently meet customer response times.

Answer: B,C

Question 3

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

A : Products to Accounts

B : Assets to Products

C : Work Orders to Assets

D : Work Orders to Products

Answer: D

Question 4

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A : Configure Schedule Policy by modifying Work Rules and Service Objectives.

B : Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C : Default Travel Speed is used only if a different travel speed is null on the resource.

D : A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled

E : Set Auto Schedule to True upon creation of the Service Appointment.

Answer: A,B,C

Question 5

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the

Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

A : Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B : Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

C : Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D : Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Answer: C

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Total 346 Questions | Updated On: Dec 18, 2025

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