Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Sep 09, 2025

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Question 1

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

A : Scheduled End

B : Arrival Window Start

C : Scheduled Start

D : Arrival Window End

Answer: B,D

Question 2

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Question 3

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A : Customer Communities Plus

B : Chatter Files Connect

C : Chatter Customer Groups

D : Partner Communities

E : Customer Communities

Answer: A,D

Question 4

Universal containers requires trained inspectors to make three site visits per year to

inspect containers sites. These visits must be scheduled within 14 days of the inspection

due date.

What are two ways s consultant can configure maintenance plans to meet the

requirement? Choose 2 answer

A : Auto-generate work orders with a 14-day Generation timeframe.

B : Associate a required skill called site visit to a maintenance plan.

C : Auto-generate work orders with a 14-day Generation horizon.

D : Associate a work type called site visit to a maintenance plan.

Answer: C,D

Question 5

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A : Proactively adjust Service Contracts.

B : More accurately assign Work Orders based on skills.

C : Proactively adjust to address demand fluctuations.

D : More consistently meet customer response times.

Answer: B,C

Page: 1 / 70

Total 346 Questions | Updated On: Sep 09, 2025

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