Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

Page: 1 / 70

Total 346 Questions | Updated On: Jan 27, 2025

Add To Cart

Question 1

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A : nfigure Schedule Policy by modifying Work Rules and Service Objectives.

B : nfigure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C : fault Travel Speed is used only if a different travel speed is null on the resource.

D : traight line is used to compute the shortest distance between two locations if Street Level Routing is enabled

E : t Auto Schedule to True upon creation of the Service Appointment.

Answer: A,B,C

Question 2

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A : ve the Minimize Travel Service Objective the highest weight.

B : move the ASAP Service Objective.

C : move the Match Location Work Rule.

D : the Maximum Travel From Home Work Rule.

Answer: A

Question 3

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

A : ke sure the case entitlement record is being shared with the service resource.

B : work order milestones after the case milestones to the entitlement process.

C : ure the work order entitlement is related to the same process as the case entitlement.

D : eate a separate entitlement process associated to the work order object.

Answer: D

Question 4

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

A : eate Multiple Work Orders Line Items per service.

B : lect the relevant Work Types for each Resource.

C : ign the appropriate Skills to Resources.

D : Work Types with required Skills.

Answer: C,D

Question 5

Universal container want technician using the field service lightning mobile app

to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

A : just the scheduled end field on the service appointment

B : ange the status field on the service appointment

C : date the in-jeopardy field on the service appointment

D : t the service appointment chatter feed

Answer: D

Page: 1 / 70

Total 346 Questions | Updated On: Jan 27, 2025

Add To Cart