Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Mar 13, 2026

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Question 1

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A : Give the Minimize Travel Service Objective the highest weight.

B : Remove the ASAP Service Objective.

C : Remove the Match Location Work Rule.

D : Add the Maximum Travel From Home Work Rule.

Answer: A

Question 2

universal containers want to limit their technicians view of work orders and

appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

A : field sets

B : page layouts

C : mini page layouts

D : visual force page

Answer: B

Question 3

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Question 4

Universal container want technician using the field service lightning mobile app

to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

A : Adjust the scheduled end field on the service appointment

B : Change the status field on the service appointment

C : Update the in-jeopardy field on the service appointment

D : Post the service appointment chatter feed

Answer: D

Question 5

Universal containers (UC) wants to standardize the process that process that agents

use to create and maintain work orders which will help new agents ramp up more

quickly and improve data quality and consistency. UC wants key fields, agent

instructions and best practices displayed at each step of the Service process on the work

order.

What should the consultant implement to meet this requirement?

A : Add a lightning component to work orders.

B : Enable path for work orders.

C : Enable knowledge on work orders.

D : Add compact layouts to work orders.

Answer: C

Page: 1 / 70

Total 346 Questions | Updated On: Mar 13, 2026

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