Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 348 Questions | Updated On: Oct 27, 2026

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Question 1

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

A : Edit the Service Appointment and add a new Service Resource.

B : Update the Service Crew on the Service Appointment-s Work Type.

C : Use the Crew Management tool to add Service Resources to the Crew.

D : A Create a new Service Appointment with a different Crew.

Answer: D

Question 2

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

A : Entitlement Templates

B : Entitlements

C : Work Types

D : Work Order Record Types

Answer: C

Question 3

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

A : Leverage the Match Skills Scheduling Policy when scheduling appointments.

B : Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C : Leverage the Match Skills Work Rule when scheduling appointments.

D : Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Answer: B,C

Question 4

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

A : Work Types with an Estimated Duration.

B : Operating Hours for Customer Accounts.

C : Work Orders with Operating Hours.

D : Work Types with Service Level Agreement.

Answer: A

Question 5

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

A : Create Multiple Work Orders Line Items per service.

B : Select the relevant Work Types for each Resource.

C : Assign the appropriate Skills to Resources.

D : Use Work Types with required Skills.

Answer: C,D

Page: 1 / 70

Total 348 Questions | Updated On: Oct 27, 2026

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