Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Jul 30, 2025

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Question 1

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Question 2

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

A : Edit the Service Appointment and add a new Service Resource.

B : Update the Service Crew on the Service Appointment-s Work Type.

C : Use the Crew Management tool to add Service Resources to the Crew.

D : A Create a new Service Appointment with a different Crew.

Answer: D

Question 3

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

A : Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C : Create a custom Quick Action for Booking Appointments and Candidates that use the newScheduling Policy.

D : Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, ResourcePriority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Question 4

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

A : Leverage the Match Skills Scheduling Policy when scheduling appointments.

B : Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C : Leverage the Match Skills Work Rule when scheduling appointments.

D : Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Answer: B,C

Question 5

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

A : Make sure the case entitlement record is being shared with the service resource.

B : Add work order milestones after the case milestones to the entitlement process.

C : Ensure the work order entitlement is related to the same process as the case entitlement.

D : Create a separate entitlement process associated to the work order object.

Answer: D

Page: 1 / 70

Total 346 Questions | Updated On: Jul 30, 2025

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