Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 348 Questions | Updated On: Aug 01, 2026

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Question 1

Universal containers requires trained inspectors to make three site visits per year to

inspect containers sites. These visits must be scheduled within 14 days of the inspection

due date.

What are two ways s consultant can configure maintenance plans to meet the

requirement? Choose 2 answer

A : Auto-generate work orders with a 14-day Generation timeframe.

B : Associate a required skill called site visit to a maintenance plan.

C : Auto-generate work orders with a 14-day Generation horizon.

D : Associate a work type called site visit to a maintenance plan.

Answer: C,D

Question 2

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

A : Create a work rule with two required skills

B : Create a two-service crew

C : Create a crew with two technicians

D : Create two service appointment

Answer: C

Question 3

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High'

Choose 2 answers

A : The Scheduling Policy Used field is blank.

B : The scheduling policy is producing too many candidates that qualify for each Service Appointment.

C : Most service appointments have the same priority.

D : The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Answer: C,D

Question 4

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

A : Scheduled End

B : Arrival Window Start

C : Scheduled Start

D : Arrival Window End

Answer: B,D

Question 5

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A : Change the Work Order with a closed status of ''Cancelled.''

B : Change the Work Order with a status of ''New.''

C : Re-use the existing Work Order for the follow-up.

D : Create a child Work Order for the follow-up Work Order.

Answer: A,C

Page: 1 / 70

Total 348 Questions | Updated On: Aug 01, 2026

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