Free Salesforce FS-Con-101 Exam Questions

Become Salesforce Certified with updated FS-Con-101 exam questions and correct answers

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Total 348 Questions | Updated On: Jun 17, 2026

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Question 1

universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.How should a consultant configure this using a single work order?

A : Create a new work order line item for each site visit.

B : Create a new product consumed for each site visit.

C : Create a new child work order for each site visit.

D : Create a new service appointment for each site visit.

Answer: D

Question 2

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for eachrequired component so it can be tracked and priced separately. However, a few of the components are only on thecompany's Preferred Price Book while the others are on the U.S. Price Book.Which solution should a Consultant recommend so the agent can meet this requirement?

A : Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

Question 3

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

A : Create a new Work Order and relate it to the previous Work Order.

B : Create a new Work Order and relate it to the Customer.

C : Update a field called ''Repeat Call'' on the initial Work Order.

D : Create new Work Order Line Items under the initial Work Order.

Answer: A

Question 4

A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

A : Deliver Service Report, capture signature, update records, sync device.

B : Capture signature, sync device, update record, deliver Service Report.

C : Deliver Service Report, update record, sync device, capture signature.

D : Capture signature, update record, sync device, deliver Service Report.

Answer: D

Question 5

How should the Consultant recommend visualizing the highest revenue generating Service Appointments ontheGantt?

A : Use Map Report Layers.

B : Color code using Gantt Palettes.

C : Create a Gantt Action to highlight.

D : Add the relevant field to the Field Set.

Answer: B

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Total 348 Questions | Updated On: Jun 17, 2026

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