Become Salesforce Certified with updated Contact-Center exam questions and correct answers
Your scenario involves upgrading a legacy reporting system to a new Contact Center analytics platform.
Which cut-over requirement helps maintain continuity and user familiarity?
You need to set up email case creation. Which feature allows automatic case generation from incoming
emails?
The customer values user adoption and training. Which element should be prioritized in the implementation
plan?
Your scenario involves assigning chats and emails to available agents based on skill sets. Which feature
facilitates this?
The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?
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