Free Salesforce Consumer-Goods-Cloud Exam Questions

Question 1

Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a thirdparty CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users. Which two steps should a Consultant take to meet these requirements?

A : Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.

B : Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.

C : Use OmniOut and add the existing OmniScript and FlexCards.

D : Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.

Answer: A,C

Question 2

United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network. Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?

A : Change of Plan

B : Disconnect and new order

C : Modify order

D : Apply Promotion

Answer: A

Question 3

Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a thirdparty CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users. Which two steps should a Consultant take to meet these requirements?

A : Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.

B : Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.

C : Use OmniOut and add the existing OmniScript and FlexCards.

D : Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.

Answer: A,C

Question 4

United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network. Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?

A : Change of Plan

B : Disconnect and new order

C : Modify order

D : Apply Promotion

Answer: A

Question 5

Universal Containers (UC) is a Communications Service Provider using Communications Cloud. A member of UC's legacy system IT team has provided a Consultant with an extract of all of the existing products from the legacy system and asked the Consultant to migrate the data to Communications Cloud. Which two questions should the Consultant ask in this scenario to clarify the data migration strategy?

A : Can we rationalize products to a smaller number?

B : Which of the provided products are still actively sold?

C : Which of the provided products are inactive?

D : Are there customer specific offerings?

Answer: A,B