Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Jul 30, 2025

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Question 1

Many organisations have something called a USP. This means they have a:

A : ique sales position.

B : ique selling point.

C : ique sales pitch.

D : Unusual service product.

Answer: B

Question 2

The most common time wasting activity is:

A : rsonal disorganisation.

B : equent interruptions.

C : cessive socialising.

D : ing indecisive.

Answer: B

Question 3

Customer information should be collected by a shop:

A : ce you are aware that the customer is a regular shopper.

B : first time the customer comes into the shop.

C : a customer appears to be one who will return to the shop.

D : en the customer makes his first purchase.

Answer: B

Question 4

A weekly time management planning tool is known as a:

A : me grid

B : y planner

C : anning schedule grid.

D : ekly planning schedule.

Answer: D

Question 5

For organisations to improve their customer service they need to:

A : ther information when they first meet a customer.

B : ther information when a customer may not return.

C : ther information from regular customers.

D : l of the above.

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Jul 30, 2025

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