Free Online IBS CSFX Practice Test

Prepare Your IBS CSFX Exam Questions with Free online CSFX Practice Test. Get Brilliant Customer Service Exam Results with Valid CSFX Exam Dumps.

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Total 166 Questions | Updated On: May 15, 2024

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Question 1

Frequent interruptions:

A : Help when working with colleagues.

B : Can help you to make the most of your time.

C : Help to get a lot of things done at once.

D : Are a common time wasting activity.

Answer: D

Question 2

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A : Comparing.

B : Standardising.

C : Benchmarking.

D : Contrasting services.

Answer: C

Question 3

When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A : Ignoring a potential customer.

B : Using a good time management technique.

C : Likely to get in trouble with your boss.

D : Letting the caller know how hard you work.

Answer: B

Question 4

Before sending a customer an email you should always:

A : Be courteous.

B : Read the email before sending.

C : Use an appropriate title.

D : All of the above.

Answer: D

Question 5

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : Unlikely to make a purchase.

C : Someone who often comes in to chat and not buy

D : Talkative and interested more in opinion than facts.

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: May 15, 2024

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