Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Jun 04, 2025

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Question 1

The most common time wasting activity is:

A : rsonal disorganisation.

B : equent interruptions.

C : cessive socialising.

D : ing indecisive.

Answer: B

Question 2

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : likely to make a purchase.

C : meone who often comes in to chat and not buy

D : lkative and interested more in opinion than facts.

Answer: D

Question 3

Good time management recommends that if you are busy and someone rings you then you should:

A : nore the phone call and let it ring.

B : wer the phone and ask them to ring you later at a more convenient time.

C : wer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D : wer the call and deal with it as you know you will eventually have to deal with it.

Answer: C

Question 4

Frequent interruptions:

A : Help when working with colleagues.

B : n help you to make the most of your time.

C : lp to get a lot of things done at once.

D : a common time wasting activity.

Answer: D

Question 5

Continuous improvement, by definition, means that a business is always looking for:

A : Better employees and more customers.

B : all things that can improve the overall customer experience.

C : ntinually getting better customers into the shop.

D : ys in which the business can save money.

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: Jun 04, 2025

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