Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Jun 16, 2026

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Question 1

Frequent interruptions:

A : Help when working with colleagues.

B : n help you to make the most of your time.

C : lp to get a lot of things done at once.

D : a common time wasting activity.

Answer: D

Question 2

Before sending a customer an email you should always:

A : Be courteous.

B : ad the email before sending.

C : an appropriate title.

D : l of the above.

Answer: D

Question 3

A weekly time management planning tool is known as a:

A : me grid

B : y planner

C : anning schedule grid.

D : ekly planning schedule.

Answer: D

Question 4

The most common time wasting activity is:

A : rsonal disorganisation.

B : equent interruptions.

C : cessive socialising.

D : ing indecisive.

Answer: B

Question 5

Continuous improvement, by definition, means that a business is always looking for:

A : Better employees and more customers.

B : all things that can improve the overall customer experience.

C : ntinually getting better customers into the shop.

D : ys in which the business can save money.

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: Jun 16, 2026

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