Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Aug 20, 2026

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Question 1

Customer information should be collected by a shop:

A : ce you are aware that the customer is a regular shopper.

B : first time the customer comes into the shop.

C : a customer appears to be one who will return to the shop.

D : en the customer makes his first purchase.

Answer: B

Question 2

For organisations to improve their customer service they need to:

A : ther information when they first meet a customer.

B : ther information when a customer may not return.

C : ther information from regular customers.

D : l of the above.

Answer: D

Question 3

Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A : tomer feedback

B : tomer responsiveness.

C : tery shopping.

D : les targeting.

Answer: A

Question 4

Good time management recommends that if you are busy and someone rings you then you should:

A : nore the phone call and let it ring.

B : wer the phone and ask them to ring you later at a more convenient time.

C : wer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D : wer the call and deal with it as you know you will eventually have to deal with it.

Answer: C

Question 5

A weekly time management planning tool is known as a:

A : me grid

B : y planner

C : anning schedule grid.

D : ekly planning schedule.

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Aug 20, 2026

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