Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Oct 25, 2026

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Question 1

When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A : Ignoring a potential customer.

B : ing a good time management technique.

C : kely to get in trouble with your boss.

D : tting the caller know how hard you work.

Answer: B

Question 2

Before sending a customer an email you should always:

A : Be courteous.

B : ad the email before sending.

C : an appropriate title.

D : l of the above.

Answer: D

Question 3

Continuous improvement, by definition, means that a business is always looking for:

A : Better employees and more customers.

B : all things that can improve the overall customer experience.

C : ntinually getting better customers into the shop.

D : ys in which the business can save money.

Answer: B

Question 4

Customer expectations:

A : ould always be met.

B : n sometimes not be met

C : n rarely be met.

D : never likely to be met.

Answer: B

Question 5

Good time management recommends that if you are busy and someone rings you then you should:

A : nore the phone call and let it ring.

B : wer the phone and ask them to ring you later at a more convenient time.

C : wer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D : wer the call and deal with it as you know you will eventually have to deal with it.

Answer: C

Page: 1 / 34

Total 166 Questions | Updated On: Oct 25, 2026

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