Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Dec 17, 2025

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Question 1

Customer expectations:

A : ould always be met.

B : n sometimes not be met

C : n rarely be met.

D : never likely to be met.

Answer: B

Question 2

Customer information should be collected by a shop:

A : ce you are aware that the customer is a regular shopper.

B : first time the customer comes into the shop.

C : a customer appears to be one who will return to the shop.

D : en the customer makes his first purchase.

Answer: B

Question 3

Many organisations have something called a USP. This means they have a:

A : ique sales position.

B : ique selling point.

C : ique sales pitch.

D : Unusual service product.

Answer: B

Question 4

For organisations to improve their customer service they need to:

A : ther information when they first meet a customer.

B : ther information when a customer may not return.

C : ther information from regular customers.

D : l of the above.

Answer: D

Question 5

Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A : tomer feedback

B : tomer responsiveness.

C : tery shopping.

D : les targeting.

Answer: A

Page: 1 / 34

Total 166 Questions | Updated On: Dec 17, 2025

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