Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Apr 27, 2026

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Question 1

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : likely to make a purchase.

C : meone who often comes in to chat and not buy

D : lkative and interested more in opinion than facts.

Answer: D

Question 2

When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A : Ignoring a potential customer.

B : ing a good time management technique.

C : kely to get in trouble with your boss.

D : tting the caller know how hard you work.

Answer: B

Question 3

A weekly time management planning tool is known as a:

A : me grid

B : y planner

C : anning schedule grid.

D : ekly planning schedule.

Answer: D

Question 4

Before sending a customer an email you should always:

A : Be courteous.

B : ad the email before sending.

C : an appropriate title.

D : l of the above.

Answer: D

Question 5

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A : mparing.

B : andardising.

C : nchmarking.

D : ntrasting services.

Answer: C

Page: 1 / 34

Total 166 Questions | Updated On: Apr 27, 2026

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