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IBS
CSFX - Free Practice

Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

Page: 1 / 34

Total 166 Questions | Updated On: Mar 07, 2026

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Question 1

The most common time wasting activity is:

A : rsonal disorganisation.

B : equent interruptions.

C : cessive socialising.

D : ing indecisive.

Answer: B

Question 2

The three generally recognised types of customer are assertive, analytical and:

A : gressive.

B : iable.

C : thoritative.

D : are.

Answer: B

Question 3

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : likely to make a purchase.

C : meone who often comes in to chat and not buy

D : lkative and interested more in opinion than facts.

Answer: D

Question 4

A weekly time management planning tool is known as a:

A : me grid

B : y planner

C : anning schedule grid.

D : ekly planning schedule.

Answer: D

Question 5

A common barrier to communicating with customers are the:

A : of emails.

B : titudes and assumptions that we make.

C : y lives we lead.

D : ck of shop assistants.

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: Mar 07, 2026

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