Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

Page: 1 / 34

Total 166 Questions | Updated On: Oct 27, 2025

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Question 1

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A : mparing.

B : andardising.

C : nchmarking.

D : ntrasting services.

Answer: C

Question 2

When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A : Ignoring a potential customer.

B : ing a good time management technique.

C : kely to get in trouble with your boss.

D : tting the caller know how hard you work.

Answer: B

Question 3

Frequent interruptions:

A : Help when working with colleagues.

B : n help you to make the most of your time.

C : lp to get a lot of things done at once.

D : a common time wasting activity.

Answer: D

Question 4

A common barrier to communicating with customers are the:

A : of emails.

B : titudes and assumptions that we make.

C : y lives we lead.

D : ck of shop assistants.

Answer: B

Question 5

For organisations to improve their customer service they need to:

A : ther information when they first meet a customer.

B : ther information when a customer may not return.

C : ther information from regular customers.

D : l of the above.

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Oct 27, 2025

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