Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

Page: 1 / 34

Total 166 Questions | Updated On: Dec 21, 2021

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Question 1

Good time management recommends that if you are busy and someone rings you then you should:

A : nore the phone call and let it ring.

B : wer the phone and ask them to ring you later at a more convenient time.

C : wer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D : wer the call and deal with it as you know you will eventually have to deal with it.

Answer: C

Question 2

For organisations to improve their customer service they need to:

A : ther information when they first meet a customer.

B : ther information when a customer may not return.

C : ther information from regular customers.

D : l of the above.

Answer: D

Question 3

Before sending a customer an email you should always:

A : Be courteous.

B : ad the email before sending.

C : an appropriate title.

D : l of the above.

Answer: D

Question 4

Many organisations have something called a USP. This means they have a:

A : ique sales position.

B : ique selling point.

C : ique sales pitch.

D : Unusual service product.

Answer: B

Question 5

Customer expectations:

A : ould always be met.

B : n sometimes not be met

C : n rarely be met.

D : never likely to be met.

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: Dec 21, 2021

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