Free ServiceNow CSA Exam Questions

Become ServiceNow Certified with updated CSA exam questions and correct answers

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Total 606 Questions | Updated On: Jul 29, 2020

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Question 1

You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

A : the list of records, locate the right-click on the Resolved value, select Exclude.

B : ick Funnel icon, click AND, Select Resolved, is Not State click Run

C : state column title, right-click, select Filter Out > Resolved

D : Search, select State, type not Resolved, press enter

E : the list of records, locate and right-click on the Resolved value, select Filter Out

Answer: A

Question 2

When moving multiple update sets at one time, what might you do to facilitate the move?

A : tch

B : rify

C : t

D : eview

Answer: D

Question 3

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A : ocess Automation > Flow Designer

B : ocess Automation > Flow Administration

C : ocess Automation > Workflow Editor

D : ocess Automation > Process Flow

E : ocess Automation > Active Flows

Answer: A

Question 4

How can you measure and track article views, page views, and searches performed by unauthenticated users?

A : By reporting on the number of published articles

B : By collecting knowledge usage metrics

C : By retiring the articles accessed by unauthenticated users

D : By removing the user criteria for the knowledge articles

Answer: B

Question 5

Under which tab within the email notification configuration can you identify if a record insert or update triggers a notification?

A : What Digest will contain

B : What it will contain

C : When to send

D : Who will receive

Answer: C

Page: 1 / 122

Total 606 Questions | Updated On: Jul 29, 2020

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