Free ServiceNow CSA Exam Questions

Become ServiceNow Certified with updated CSA exam questions and correct answers

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Total 709 Questions | Updated On: Sep 23, 2026

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Question 1

What is an Event in ServiceNow?

A : Event is a trigger that has a direct response in the platform

B : Event is an indication to the ServiceNow processes that something has occurred

C : Event is an indicator that a Priority 1 (P1) Incident has been logged

D : Event is a recognized, scheduled occurrence of a process

Answer: B

Question 2

When moving multiple update sets at one time, what might you do to facilitate the move?

A : tch

B : rify

C : t

D : eview

Answer: D

Question 3

What is the purpose of the coalesce field when importing data?

A : When a match is found, a new record is inserted

B : a match "s not found, the existing record is updated

C : To identify and merge duplicate records

D : To determine if a record matches an existing record or is a new record

Answer: D

Question 4

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

A : ere is a business rule, excluding Bob.Smith from any approvals.

B : Smith does not have a delegate set up on his account,

C : Bob Smith user account, does not have a manager specified.

D : manager does not have a delegate assigned,

E : Smith is a VIP.

Answer: A

Question 5

What records are used to track cross-scope applications that request access to an application?

A : Restricted caller access records

B : Caller tracking records

C : Access control level records

D : Cross-scope access records

Answer: A

Page: 1 / 142

Total 709 Questions | Updated On: Sep 23, 2026

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