Free ServiceNow CSA Exam Questions

Become ServiceNow Certified with updated CSA exam questions and correct answers

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Total 709 Questions | Updated On: Mar 20, 2026

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Question 1

How can you measure and track article views, page views, and searches performed by unauthenticated users?

A : By reporting on the number of published articles

B : By collecting knowledge usage metrics

C : By retiring the articles accessed by unauthenticated users

D : By removing the user criteria for the knowledge articles

Answer: B

Question 2

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

ServiceNow instance. What issue could explain this?

Choose 2 answers

A : eir user account failed LDAP authentication

B : eir user account is not logged in properly

C : eir user account was not approved by their manager

D : eir user account does not have itil role

E : eir user account does not belong to any groups, which contain the itil role

Answer: A,C

Question 3

What is the purpose of the coalesce field when importing data?

A : When a match is found, a new record is inserted

B : a match "s not found, the existing record is updated

C : To identify and merge duplicate records

D : To determine if a record matches an existing record or is a new record

Answer: D

Question 4

What is the Endpoint when configuring a REST Message?

A : The provider response indicates there is no data to send back

B : The URI of the data to be accessed, queried, or modified

C : The URI of the Webserver

D : The command to the REST script to stop execution

Answer: B

Question 5

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

A : Preview

B : Reference

C : Drilldown

D : Snapshot

E : Quickview

F : Lookup

Answer: B

Page: 1 / 142

Total 709 Questions | Updated On: Mar 20, 2026

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