Free ServiceNow CSA Exam Questions

Become ServiceNow Certified with updated CSA exam questions and correct answers

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Total 709 Questions | Updated On: Apr 28, 2026

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Question 1

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

A : eld Matching

B : ad Data

C : lect Data Source

D : hedule Transform

E : eate Transform Map

Answer: C

Question 2

What results are displayed on the menu when searching for the keyword 'service' in the Filter field?

Select 2 Answers from the below options.

A : All modules and sections within the 'Service Desk' application.

B : Any module with a name containing 'service'.

C : Only applications with a name containing 'service.'

D : Only applications, sections and modules with names containing 'service'.

Answer: A,B

Question 3

How can you measure and track article views, page views, and searches performed by unauthenticated users?

A : By reporting on the number of published articles

B : By collecting knowledge usage metrics

C : By retiring the articles accessed by unauthenticated users

D : By removing the user criteria for the knowledge articles

Answer: B

Question 4

What is the Endpoint when configuring a REST Message?

A : The provider response indicates there is no data to send back

B : The URI of the data to be accessed, queried, or modified

C : The URI of the Webserver

D : The command to the REST script to stop execution

Answer: B

Question 5

Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow? Choose 3 answers

A : Publish to a local drive

B : Publish to an Update Set

C : Publish to an application repository

D : Publish to a spreadsheet

E : Publish to a local USB device

F : Publish to the ServiceNow Store

Answer: B,C,F

Page: 1 / 142

Total 709 Questions | Updated On: Apr 28, 2026

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