Free ServiceNow CSA Exam Questions

Become ServiceNow Certified with updated CSA exam questions and correct answers

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Total 709 Questions | Updated On: Jun 16, 2026

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Question 1

What is the purpose of the coalesce field when importing data?

A : When a match is found, a new record is inserted

B : a match "s not found, the existing record is updated

C : To identify and merge duplicate records

D : To determine if a record matches an existing record or is a new record

Answer: D

Question 2

ServiceNow is a single-instance, multiple tenant architecture?

A : ue

B : lse

Answer: B

Question 3

What is a way that you can mark a knowledge article for review?

A : ag article

B : view

C : okmark

D : Hold

Answer: A

Question 4

What functionality is supported by Flow Designer?

A : Flows can be "Run as" security_admin.

B : Call a subflow from a flow.

C : The role flow_operator can create and edit flows.

D : Flows can trigger off a record being deleted.

Answer: B

Question 5

Which objects are used as part of the client-side scripting API? Choose 2 answers

A : current and previous

B : g-form

C : g-user

D : gs

E : workflow.scratchpad

Answer: B,C

Page: 1 / 142

Total 709 Questions | Updated On: Jun 16, 2026

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