Become Salesforce Certified with updated CRT-261 exam questions and correct answers
Universal Containers (UC) has regional contact centers around the world. UC hasimplemented Service Cloud with the organization wide default for Cases set to Private. The UC rolehierarchy is set up by region. Support managers want to see support metrics for their region bydefault. UC needs a scalable solution.Which strategy should a consultant recommend?
Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge base. The current knowledge base includes how-to guides written in HTML.What is the recommended method to import the how-to guides into Salesforce Knowledge?
Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management.What should the consultant recommend to decrease case closure time?
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