Free Salesforce CRT-211 Exam Questions

Become Salesforce Certified with updated CRT-211 exam questions and correct answers

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Total 222 Questions | Updated On: Aug 02, 2026

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Question 1

A support agent needs to review a customer’s past interactions with the company.

Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?

A : Service Console

B : Case Feed

C : Live Agent

D : Omni-Channel

Answer: B

Question 2

Universal Containers has a custom object called Contracts, which has a master-detail relationship with Accounts. The sales team should only be able to access Contracts that are related to Accounts they own.

How can this be achieved in Salesforce?

A : Set the Organization-Wide Default (OWD) for Contracts to "Private"

B : Set the Organization-Wide Default (OWD) for Contracts to "Controlled by Parent"

C : Use Profile level Field-Level Security for Contracts

D : Use Sharing Rules for Contracts

Answer: B

Question 3

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.

What debug log category should be used?

A : Workflow

B : Callout

C : System

D : Database

Answer: A

Question 4

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.

Which action should the administrator take to meet this requirement?

A : Use Salesforce REST API to create the object and also import the data.

B : Use Lightning Object Creator to create the object and also import the data.

C : Use Schema Builder to create the object and also import the data.

D : Use Object Manager to create the object and also import the data.

Answer: A

Question 5

The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set.

Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers

A : Flows deployed are inactive and need to be manually activated.

B : Flow allows only one version of the flow when deployed with a change sat.

C : Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.

D : All flow dependencies are automatically added to the change set.

E : Flows ere automatically activated upon deployment.

Answer: A,B,C

Page: 1 / 45

Total 222 Questions | Updated On: Aug 02, 2026

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