Free Salesforce CRT-211 Exam Questions

Become Salesforce Certified with updated CRT-211 exam questions and correct answers

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Total 222 Questions | Updated On: Jun 15, 2026

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Question 1

A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team.

Which two options would be required for a sales rep to add a rep to the opportunity team?

Choose 2 answers

A : Transferred ownership of the Opportunity to the sales rep

B : A permission with Edit access on the Account object

C : A role above the Opportunity owner in the role hierarchy

D : Transferred ownership of the Account to the sales rep

Answer: B,C

Question 2

What would prevent a user from syncing a quote with an opportunity?

A : The quote has a validation rule preventing it from being updated.

B : Another quote is already synced with the opportunity and is awaiting approval.

C : Another quote is already synced with the opportunity.

D : The quote has already passed its expiration date.

Answer: A

Question 3

You are experiencing issues with a visual flow that you built.

What is the appropriate method to troubleshoot this flow?

A : Check flow settings

B : Review flow element logic

C : Use the debug log

D : Check user permissions

Answer: C

Question 4

The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app

and allows users to optionally use it to log in. The administrator would now like to look at how

many users have successfully used it since it was rolled out.

What are two ways the administrator can get this information?

Choose 2 answers

A : Run a session setting report, specifying login methods by user.

B : Open the Login Access Policies in Setup which shows how many users are using MFA.

C : Create a new view in Identity Verification History, specifying Method.

D : The order of flow execution is unpredictabl

Answer: D

Question 5

A support agent needs to review a customer’s past interactions with the company.

Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?

A : Service Console

B : Case Feed

C : Live Agent

D : Omni-Channel

Answer: B

Page: 1 / 45

Total 222 Questions | Updated On: Jun 15, 2026

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