Free Salesforce CRT-101 Exam Questions

Become Salesforce Certified with updated CRT-101 exam questions and correct answers

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Total 150 Questions | Updated On: Mar 12, 2026

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Question 1

The sales reps at Cloud Kicks should be able to report on each other's account and opportunity records with the organization-wide default for Account and Opportunity both set to Private. What should a Platform Administrator do to achieve this?

A : Create an owner-based sharing rule for Accounts with sharing between a Public Group of Sales Reps and Read Only Opportunity Access.

B : Create an Account and Opportunity report to show any owned by each member of the Sales Team and save the report into a shared report folder.

C : Utilize Apex sharing to programmatically share records between a group of Sales Rep users.

D : Create manual sharing to share specific account and opportunity records between the sales reps.

Answer: A

Question 2

A process in Process Builder was previously created that sends email alerts when cases with a Priority designation of High are created. One support engineer reports that they are not receiving the email alerts, while the other users all receive these email alerts. How can you troubleshoot this lack of email alert delivery to the one support engineer?

A : Verify that the process evaluation criteria is correct.

B : Verify that the user-s email address is correct.

C : Verify that the process is active.

D : Verify that the correct email template is used.

Answer: B

Question 3

Your company's Sales Teams are segmented into two categories: Business to Business (B2B) and Business to Consumer (B2C). The B2B Accounts need to be visible to the B2B Sales Team only. However, the B2C Accounts should be visible to both the B2B and B2C Sales Teams. What is the best way to meet requirement?

A : Set the Organization Wide Default for Accounts to Private, and then create a Sharing Rule to share the B2C accounts with both teams and another Sharing Rule to share the B2B accounts strictly with the B2B team.

B : Set the Organization Wide Default for Accounts to Private, and then instruct the B2B Sales Team to manually share B2C accounts with the B2C Sales Team.

C : Set the Organization Wide Default for Accounts to Public Read/Write, and then create a Sharing Rule to limit access to the B2B Accounts in order to hide them from the B2C Sales Team.

D : Create a new profile for the B2C Sales Team members and remove Read access to the B2B Accounts from it.

Answer: A

Question 4

On which object is a Master-Detail Relationship established?

A : Detail Object

B : Junction Object

C : Master Object

D : None of the above

Answer: A

Question 5

In an approval process, what happens when a queue is selected as the approver?

A : The queue requires unanimous approval from all of its members before the record is approved.

B : Any member of the queue can approve or reject the record and the queue is treated as a single entity.

C : Only the queue owner is notified about the approval request, not its members.

D : The queue can only be used for objects that do not support individual user approvals.

Answer: B

Page: 1 / 30

Total 150 Questions | Updated On: Mar 12, 2026

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