Free Salesforce CRT-101 Exam Questions

Become Salesforce Certified with updated CRT-101 exam questions and correct answers

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Total 150 Questions | Updated On: Apr 27, 2026

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Question 1

Which mechanism can you use to see all converted leads in your Salesforce org? (select one)

A : You cannot view leads once they have been converted

B : Leads With Converted Lead Information Report

C : Custom Visualforce Page

D : Converted Lead List View

Answer: B

Question 2

A Platform Administrator at Universal Containers is trying to deactivate a user who has left the company but is unable to do so. What is preventing the administrator from deactivating this user?

A : The user is the running user of a dashboard.

B : The user is part of an active case assignment rule.

C : The user is part of an Opportunity team.

D : The user is part of an Account team.

Answer: A

Question 3

_______________ is NOT a capability of the Approval Process in Salesforce.

A : Automatically submit records for approval

B : Create multiple approval steps with multiple approvers

C : Lock records from being edited while in approval process

D : Notify users of record approval or rejection via email

Answer: B

Question 4

Cloud Kicks has been seeing exponential growth and will be hiring an additional 10 sales reps and 15 support reps to its teams. The support team will need access to the Service Console to manage cases. A Platform Administrator will be assigning the users to existing custom sales and support profiles. How should the administrator ensure the support reps have the appropriate access to the console?

A : Enable the Service Cloud User feature license for the support reps on the User Detail page.

B : Create a permission set for the Service Console and assign it to the support reps.

C : Build a Service Console using Lightning App Builder for the custom service profile.

D : Assign the Salesforce Platform User License to the support reps.

Answer: A

Question 5

A Platform Administrator is building an agent to nurture leads. How does Agentforce SDR help?

A : Generate a dynamic call script and talking points for the human sales reps to use.

B : Autonomously negotiate pricing with the lead and close the final deal.

C : Analyze the performance of human sales reps and provide coaching tips.

D : Answer the lead's questions with responses that are grounded in company data.

Answer: D

Page: 1 / 30

Total 150 Questions | Updated On: Apr 27, 2026

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