Free Salesforce CRT-101 Exam Questions

Become Salesforce Certified with updated CRT-101 exam questions and correct answers

Page: 1 / 165

Total 822 Questions | Updated On: Oct 27, 2025

Add To Cart

Question 1

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

A : Configure a flow to assign the cases to the queue.

B : Use assignment rules to set the queue as the owner of the case.

C : Add Cass to the existing queue as available object.

D : Create a new queue and add Cases as an available object.

Answer: B,C

Question 2

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

A : Re-open the Case.

B : Send email notifications.

C : Change the Case Priority.

D : Re-assign the Case.

Answer: B,D

Question 3

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its

marketing campaigns.

How should an administrator deliver this information?

A : Design a standard Campaign report and add the value Won Opportunities in Campaign field.

B : Perform periodic data job to update campaign records.

C : Create a roll-up summary field on Opportunity to Campaign.

D : Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.

Answer: C

Question 4

Universal Containers (UC) would like to count the number of open cases associated with each

account and update the account with this value every Friday evening. UC has several hundred open

cases at any given time.

What should the administrator use to complete this request?

A : Use a record trigger flow.

B : Use a scheduled process builder.

C : Use a Roll-Up summary.

D : Use a scheduled flow

Answer: D

Question 5

The administrator at cloud kicks has been ask to change the company's Shoe style field to

prevent users from selecting more than one style on a record.

Which two steps should an administrator do to accomplish this?

Choose 2 answers

A : Reactivate the appropriate Shoe Style values after the field type changes.

B : Select the ''Choose only one value ''checkbox on the pick list field.

C : Back-up the Shoe Style values in existing records.

D : Change the field type from a multi-select picklist field to a picklist field.

Answer: B,D

Page: 1 / 165

Total 822 Questions | Updated On: Oct 27, 2025

Add To Cart