Free Salesforce CRT-101 Exam Questions

Become Salesforce Certified with updated CRT-101 exam questions and correct answers

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Total 150 Questions | Updated On: Jun 15, 2026

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Question 1

Which statement is true as it relates to Multi-select picklists and field dependency?

A : Multi-select picklists can be neither dependent picklists or controlling fields.

B : None of the above.

C : Multi-select picklists can be dependent picklists but not controlling fields.

D : Multi-select picklists can be dependent picklists and controlling fields.

Answer: C

Question 2

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should a Platform Administrator do to identify the problem?

A : View the Setup Audit Trail and review for errors.

B : Set up email logs and review the send error logs.

C : Use the native debug feature in Flow Builder.

D : Review debug logs with the flow logging level.

Answer: C

Question 3

The Administrator at Cloud Kicks need to automatically route support cases, regardless of

how they are created, to a queue based on case priority.

What tool should the administrator use?

A : Email-to-Case

B : Assignment Rules

C : Auto-Response Rules

D : Web-to-case

Answer: B

Question 4

The sales reps at Cloud Kicks should be able to report on each other's account and opportunity records with the organization-wide default for Account and Opportunity both set to Private. What should a Platform Administrator do to achieve this?

A : Create an owner-based sharing rule for Accounts with sharing between a Public Group of Sales Reps and Read Only Opportunity Access.

B : Create an Account and Opportunity report to show any owned by each member of the Sales Team and save the report into a shared report folder.

C : Utilize Apex sharing to programmatically share records between a group of Sales Rep users.

D : Create manual sharing to share specific account and opportunity records between the sales reps.

Answer: A

Question 5

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?

A : Case Scheduled Reports

B : Case Dashboard Refreshes

C : Case Escalation Rules

D : Case Assignment Rules

Answer: C

Page: 1 / 30

Total 150 Questions | Updated On: Jun 15, 2026

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