Free Salesforce CRT-101 Exam Questions

Become Salesforce Certified with updated CRT-101 exam questions and correct answers

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Total 150 Questions | Updated On: Aug 01, 2026

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Question 1

Given a scenario, what is the capability of campaign management tools?

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B

Question 2

In an approval process, what happens when a queue is selected as the approver?

A : The queue requires unanimous approval from all of its members before the record is approved.

B : Any member of the queue can approve or reject the record and the queue is treated as a single entity.

C : Only the queue owner is notified about the approval request, not its members.

D : The queue can only be used for objects that do not support individual user approvals.

Answer: B

Question 3

The sales reps at Cloud Kicks should be able to report on each other's account and opportunity records with the organization-wide default for Account and Opportunity both set to Private. What should a Platform Administrator do to achieve this?

A : Create an owner-based sharing rule for Accounts with sharing between a Public Group of Sales Reps and Read Only Opportunity Access.

B : Create an Account and Opportunity report to show any owned by each member of the Sales Team and save the report into a shared report folder.

C : Utilize Apex sharing to programmatically share records between a group of Sales Rep users.

D : Create manual sharing to share specific account and opportunity records between the sales reps.

Answer: A

Question 4

Cloud Kicks has hired a new sales executive who wants to implement a document merge solution in Salesforce. How should a Platform Administrator implement this solution?

A : Download the solution from AppExchange.

B : Install a package from the Partner Portal.

C : Create a managed package in AppExchange.

D : Configure the package from Salesforce Setup.

Answer: A

Question 5

The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should a Platform Administrator configure?

A : Sales Quotes

B : Forecasting

C : Opportunity List View

D : Opportunity Stages

Answer: B,D

Page: 1 / 30

Total 150 Questions | Updated On: Aug 01, 2026

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