Free ServiceNow CPOA Exam Questions

Become ServiceNow Certified with updated CPOA exam questions and correct answers

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Total 120 Questions | Updated On: Nov 11, 2026

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Question 1

A measure feature within the product is used most often is called?

A : Customer Effort Score (CES)

B : Retention/Churn

C : Feature Usage Rate

D : Net Promoter Score (NPS)

Answer: C

Question 2

Which of these statements is correct about definition of delivery?

A : When the team agrees on and prominently displays a list of criteria that must be met before a backlog item is considered done.

B : When the team agrees on and prominently displays a list of criteria of what needs to be done for backlog items to be eligible for a delivery or release.

C : It involves the team agrees on and prominently displays a list of criteria that must be met before a backlog item is considered ready for the team to start development work.

D : When the customer agrees on and prominently displays a list of criteria that must be met before a backlog item is considered done.

Answer: B

Question 3

The act of targeting a product to the right market to meet the needs of a targeted customer or business is referred to as conducting

A : Market Focused Product

B : Minimum Viable Product

C : Product-Market Fit

D : Product Market Alignment

Answer: C

Question 4

Initiatives are ______ term work to meet aspects of the business strategy.

A : Longer

B : Iterative

C : Middle

D : Shorter

Answer: A

Question 5

Kelly is creating a fact based, time series representation of activities required to deliver a software solution that is expected to be deployed to customers with the next three month. Which technique is Kelly using?

A : Story Modelling

B : Value Proposition Canvas

C : Spike

D : Value Stream Mapping

Answer: B

Page: 1 / 24

Total 120 Questions | Updated On: Nov 11, 2026

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